Project Manager

• Aug 2023 - Present

Aimers is an international digital performance marketing agency, providing leading SaaS & tech B2B companies with cost-efficient paid acquisition solutions. We deliver great results & exclusive service due to data-driven comprehensive strategy, performance-based PPC campaigns, analytics, constant conversion rate optimization and dedicated team of certified professionals. We become a long-term Partner for businesses from the USA, Canada, Europe, APAC region. Furthermore, we have more than 150 successful cases and 5 only stars reviews. Show less

Project Manager

• Dec 2022 - Aug 2023

In my role as a Project Manager, I was responsible for overseeing projects and collaborating closely with teams and team members. My duties included managing multiple commercial projects, overseeing an internal project, and managing human resources. This included tasks such as training and development, creating career plans, conducting English level assessments, motivating employees, resolving conflicts, managing performance, and facilitating communication. Other responsibilities: - Collaborate with sales team to explore and assess customer requirements; - Develop commercial proposals, contribute to proposals for customers, supplying details of proposed solutions; - Tailor client specific software presentations that precisely meets the needs of the client; - Participate in response preparation for RFI’s and RFP’s by generating complete responses to RFI and RFP with the assistance as required of professional service resources. Show less

Resource Manager

• Oct 2021 - Oct 2022

As a Resource Manager I was working closely with the teams delivering software development and testing services. I was responsible for the efficiency of allocating engineers to the projects, making sure that employees' assignments match their skills and ambitions in the mutually optimal way. I was in close contact with account managers meeting project resource needs and making sure our teams were performing according to the client expectation and above. I was contributing to HR in performance management, creating training and development plans, cooperating with the recruitment team, and participate in planning the recruitment demand. Responsibilities: - Propose resourcing strategies and communicate roadmaps to Account Managers and clients by offering a combination of multiple resource supply channels that would meet client’s demand in the most optimal way in terms of time, cost and quality of resources; - Meet staffing needs by reallocating employees to fill open positions and contributing to hiring new employees; - Manage resourcing allocation forecast based on input from meetings with Account Managers Work with Account Managers to identify appropriate resource requirements for each account and project; - Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing; - Monitor employee utilization, workload, and overtime hours; - Predict potential bench risks and work on efficient bench utilization; - Keep track of projects profitability and provide advice on keeping it on high level; - Сollaborate with HRs in team/position change management, conducting performance and salary reviews, promotion/demotions, retention, dismissals, creating career plans; - Recommend process improvements for Resource Management; - Create and keep up-to-date resource documents, project descriptions, and job descriptions. Show less

Project Manager

• Oct 2019 - Sep 2021

I managed feature projects across functional teams and business units in a global environment – marketing team, content optimization team, design team, customer support, translation, compliance, legal teams, sales teams that consisted in the following activities: - Collect and analyse data on existing product and new features; - Collect and analyse internal feedback (customer support and sales teams) from new and existing product features as well as customer feedback from new and existing product features; - Coordinate feature projects rollouts and deployments; - Organize localization of the new development features; - Write new features documents (manuals, support processes descriptions, problem resolution manuals); - Take ownership of the Corporate Web Service Desk, resolving all the web-related internal issues; - Implement the GDPR compliance web module to the company's websites; - Manage teams performance, training and development plans, take part in the motivation and conflict resolution activities; - Mentor junior colleagues. Show less

Product Trainer

• Jul 2018 - Sep 2019

Provide complex product trainings for employees and company partners.Organize partner certification.

Technical Support Manager

• Jan 2015 - Jul 2018

Provide L2 technical support for complex products in English and Spanish.Develop training materials and technical documentation.

Sales/Account Manager

• Oct 2012 - Dec 2014

English Teacher

• Sep 2010 - Aug 2012

Embassy Intern

• Sep 2009 - May 2010