Experience

HMSA

• United States
• Insurance
• 200 - 300 Employee

• Business Analyst

  • Jan 2017 - Present

  Improved the efficiency of HMSA’s primary payment reimbursement model through streaming procedures. Developed and analyzed test cases and tracked defects to test a new technology platform (Coreo), used by physicians to manage the health of their patients. Evaluated provider performance and created reports to distribute to provider organizations. Collaborated with business users across HMSA to develop workflows and procedures.

• Project coordinator

  • Jan 2016 - Dec 2016

  Executed operational tasks to support the Patient Center Medical Home program including data validation and report creation. Worked closely with the medical director in reviewing documentation submitted by physicians, regarding their quality performance scores.



Hungry Voyager, LLC

• Honolulu, Hawaii

• Owner

  • Jul 2016 - Dec 2019

  Founded a social media management company focused on increasing brand awareness within the food industry Founded a social media management company focused on increasing brand awareness within the food industry



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 700 & Above Employee

• Sales Coordinator, Catering and Event Management

  • Sep 2013 - Dec 2015

  Responsible for coordinating special events at two full service resorts (Sheraton Waikiki and Moana Surfrider, a Westin Resort and Spa). Coordinated upwards of 20 catering leads a day; designed, experienced, created location layouts, managed finances (budgets and payment processing). Responsible for coordinating special events at two full service resorts (Sheraton Waikiki and Moana Surfrider, a Westin Resort and Spa). Coordinated upwards of 20 catering leads a day; designed, experienced, created location layouts, managed finances (budgets and payment processing).



Westin Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Agent

  • Jul 2012 - Sep 2013

  Responsible for providing excellent customer service, check-in and check-out of guests at fast paced hotel, problem solving on a daily basis, and making and modifying reservations. Handle and process guest payments. Responsible for providing excellent customer service, check-in and check-out of guests at fast paced hotel, problem solving on a daily basis, and making and modifying reservations. Handle and process guest payments.



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 700 & Above Employee

• Leahi Club Receptionist

  • Jun 2011 - Jul 2012

  Receptionist at hotel's club lounge. Responsible for handling cash payments and reviewing reports, checking guests in, greeting and accommodating guest including but not limited to Japanese translation. Manage information inputting and storing important guest data.

• Associate Development Program

  • Jan 2012 - Jun 2012

  Selected to participate in six month program designed to develop managerial skills and cultivate future leaders. Rotated through departments in all four Starwood properties to gain knowledge about daily hotel operations, with a focus on Rooms.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Front Desk & Food and Beverage Intern

  • Jan 2011 - May 2011

  Acted as concierge, assisted front desk associates with daily check-lists including reviewing credit card authorizations and contingency reports. Responsible for check-in and check-out of guests and proficient in use of FOSSE. Acted as concierge, assisted front desk associates with daily check-lists including reviewing credit card authorizations and contingency reports. Responsible for check-in and check-out of guests and proficient in use of FOSSE.



University of Vermont

• United States
• Higher Education
• 700 & Above Employee

• Leadership Practicum Instructor

  • Sep 2009 - May 2011

  Appointed to the position by the Dean of the Business School and Course Professor; Worked with a group of peers during the Fall 2009 semester, in the creation of a freshman business course, with a curriculum focus on globalization, critical thinking, public speaking/presentation, industry analysis and self-improvement and perception; Co-teaching the course with my peers and the Course Professor during the spring semester of 2010 and 2011. Appointed to the position by the Dean of the Business School and Course Professor; Worked with a group of peers during the Fall 2009 semester, in the creation of a freshman business course, with a curriculum focus on globalization, critical thinking, public speaking/presentation, industry analysis and self-improvement and perception; Co-teaching the course with my peers and the Course Professor during the spring semester of 2010 and 2011.



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Pool Desk Attendant

  • Jun 2010 - Aug 2010

  Managed the payment and returns of equipment rentals. Responsible for the accommodation and check in of all guests including customer relations such as crisis prevention. Managed the payment and returns of equipment rentals. Responsible for the accommodation and check in of all guests including customer relations such as crisis prevention.



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Concierge

  • Jun 2009 - Aug 2009

  Worked closely with the guest services department on improving customer relations via solving and de-escalating issues. Responsible for greeting and accommodating guest including but not limited to Japanese translation. Provided information management by inputting confidential information in the hotel data management system as well as assist the front house in presentation and preparation for all morning and evening functions. Worked closely with the guest services department on improving customer relations via solving and de-escalating issues. Responsible for greeting and accommodating guest including but not limited to Japanese translation. Provided information management by inputting confidential information in the hotel data management system as well as assist the front house in presentation and preparation for all morning and evening functions.



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Japanese Guest Services Intern

  • Jun 2008 - Aug 2008

  Assisted the event management team in the development of rack cards in English and Japanese for hotel events and responsible for the creation of organizational lists of hotel employees. Managed information by inputting and storing confidential employee and customer information. Assisted the event management team in the development of rack cards in English and Japanese for hotel events and responsible for the creation of organizational lists of hotel employees. Managed information by inputting and storing confidential employee and customer information.