Yukimasa Matsuda
Director Solution Consulting/Product Marketing/Security at Cheetah Digital- Claim this Profile
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English Professional working proficiency
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Korean Elementary proficiency
Topline Score
Bio
Michiyo Domon
I had privilege working with Matsuda-san at Amazon Seller Support and am very fortunate to witness how he built the JP Workflow team with his excellent and inspirational management style. Since Matsuda-san joined Amazon, he had built the foundation of the team, recruiting so many talented people and introducing a structure aligned with our global team. He did this not with the power, but with his excellent interpersonal skills and earning trust from people. His rare leadership style led the team to work proactively and cooperatively while each of his team members becoming more and more independent. He also had a vital role when managing cross-functional operations. He was a key person to pull different functions together to work for common goals. As the Workflow manager, he is very data oriented, logical, and professional, but what impressed us most were his devotion to help others and his motivational leadership style. I strongly believe he will lead any team to success.
LinkedIn User
I had the opportunity to work with Yukimasa in Japan. His approach towards workforce solutions is structured and has the ability to work various solutions providing senior leadership insight on the business risks and opportunities. Yuk was instrumental in building Amazon Japan workforce team and hiring the team. He is extremely passionate about his team and ensures he makes the right decisions to support their growth and development.
Michiyo Domon
I had privilege working with Matsuda-san at Amazon Seller Support and am very fortunate to witness how he built the JP Workflow team with his excellent and inspirational management style. Since Matsuda-san joined Amazon, he had built the foundation of the team, recruiting so many talented people and introducing a structure aligned with our global team. He did this not with the power, but with his excellent interpersonal skills and earning trust from people. His rare leadership style led the team to work proactively and cooperatively while each of his team members becoming more and more independent. He also had a vital role when managing cross-functional operations. He was a key person to pull different functions together to work for common goals. As the Workflow manager, he is very data oriented, logical, and professional, but what impressed us most were his devotion to help others and his motivational leadership style. I strongly believe he will lead any team to success.
LinkedIn User
I had the opportunity to work with Yukimasa in Japan. His approach towards workforce solutions is structured and has the ability to work various solutions providing senior leadership insight on the business risks and opportunities. Yuk was instrumental in building Amazon Japan workforce team and hiring the team. He is extremely passionate about his team and ensures he makes the right decisions to support their growth and development.
Michiyo Domon
I had privilege working with Matsuda-san at Amazon Seller Support and am very fortunate to witness how he built the JP Workflow team with his excellent and inspirational management style. Since Matsuda-san joined Amazon, he had built the foundation of the team, recruiting so many talented people and introducing a structure aligned with our global team. He did this not with the power, but with his excellent interpersonal skills and earning trust from people. His rare leadership style led the team to work proactively and cooperatively while each of his team members becoming more and more independent. He also had a vital role when managing cross-functional operations. He was a key person to pull different functions together to work for common goals. As the Workflow manager, he is very data oriented, logical, and professional, but what impressed us most were his devotion to help others and his motivational leadership style. I strongly believe he will lead any team to success.
LinkedIn User
I had the opportunity to work with Yukimasa in Japan. His approach towards workforce solutions is structured and has the ability to work various solutions providing senior leadership insight on the business risks and opportunities. Yuk was instrumental in building Amazon Japan workforce team and hiring the team. He is extremely passionate about his team and ensures he makes the right decisions to support their growth and development.
Michiyo Domon
I had privilege working with Matsuda-san at Amazon Seller Support and am very fortunate to witness how he built the JP Workflow team with his excellent and inspirational management style. Since Matsuda-san joined Amazon, he had built the foundation of the team, recruiting so many talented people and introducing a structure aligned with our global team. He did this not with the power, but with his excellent interpersonal skills and earning trust from people. His rare leadership style led the team to work proactively and cooperatively while each of his team members becoming more and more independent. He also had a vital role when managing cross-functional operations. He was a key person to pull different functions together to work for common goals. As the Workflow manager, he is very data oriented, logical, and professional, but what impressed us most were his devotion to help others and his motivational leadership style. I strongly believe he will lead any team to success.
LinkedIn User
I had the opportunity to work with Yukimasa in Japan. His approach towards workforce solutions is structured and has the ability to work various solutions providing senior leadership insight on the business risks and opportunities. Yuk was instrumental in building Amazon Japan workforce team and hiring the team. He is extremely passionate about his team and ensures he makes the right decisions to support their growth and development.
Credentials
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Noto Satoyama Satoumi SDGs Miester
Kanazawa UniversityMar, 2021- Nov, 2024 -
DTM - Distinguished Toastmaster
Toastmasters InternationalJan, 2019- Nov, 2024 -
Seminar on International Cooperation
Japan Committee for UNICEFFeb, 2012- Nov, 2024
Experience
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Cheetah Digital
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United States
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Software Development
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300 - 400 Employee
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Director Solution Consulting/Product Marketing/Security
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Oct 2020 - Present
In addition to the roles mentioned below in Solution consulting part, supporting global functional teams located in Japan for their local engagements as their dotted-line manager.
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Director Solutions Consulting
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Sep 2018 - Sep 2020
Adopting and introducing new solutions and products to the regional market by leading Solutions Consulting team with accelerated localization.Work proactively as a partner for New and Existing Business Sales team to accelerate the bookings.Attract, Motivate, Align, Energise, Unify Talent & Teams.
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NICE
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United States
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Software Development
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700 & Above Employee
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Head of Pre-Sales (SE), Japan
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Dec 2015 - Sep 2018
Focused on Nexidia Go To Market and worked with 1 new customer. Expanded the team to have 1 consultant role in team and organized localization tasks with 3 sub-contractors. Cultivated Voice Biometrics opportunity to proceed in Proof of Concept.- Expertise in Contact Center Management such as Workforce Management and Operational Optimization.- Promoting NICE solutions such as nexidia (Interaction Analysis) and RPA (Robotic Process Automation) in Japan to provide the global standard of excellence.- Started Nexidia localization and Go to market by co-working with Nexidia team in US and APAC.Achieved APAC Q1 2017 President Cup WINNING TOGETHER team award.Achieved APAC Q2 2017 President Cup PRESIDENT's CHOICE award.Conducted 4 POCs of NICE nexidia, new Interaction Analysis solution, in 3 months and sold the first implementation in Japan. Conducted 5 major trade show exhibitions for RPA and Nexidia in 2017 such as Techmatrix, KPMG, RPA Summit, FIT and CC/CRM demo conference.Delivered 3 presentations at trade shows for Nexidia in 2017 such as Techmatrix, CCAJ and CC/CRM demo conference.Supported in hiring new marketing manager and handed over the entire role to close the extra role.
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Amazon
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United States
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Software Development
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700 & Above Employee
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Seller Support Workforce Manager
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May 2014 - Dec 2015
JP Seller Support Workforce Manager- Established Workforce management team as required by hiring and developing a team of 1 Capacity planner, 6 Real-time analysts, 1 Scheduler and 1 business analyst across our JPN network in two locations, Sapporo and Sendai.- Successfully hit the target of Service Level and cost controls monthly and quarterly in 2015 by integrating and coordinating with business partners such as Training, Special Projects teams, etc. - Implemented new and better operational process including brand registry, catalog uploads and reimbursements.- Prepared and managed the Christmas high-peak seasons based on the forecasted business growth.- Optimized staffing resources by consolidating skill groups such as ASIN registry, item bulk uploading and catalog revising.- Communicated dependencies in a clear and concise manner and managed exceptions with Senior Management in weekly, monthly and quarterly business reviews.- Managed and enhanced the daily, weekly, and monthly reporting of contact center performance via Key Performance Indicators.
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Dell Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Demand and Supply Senior Advisor
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May 2007 - May 2014
- Working as an internal contact center consulting advisor for Japan, Korea and India.- Successfully identified commercial call center capacity demand and proposed optimized headcounts meeting with cost target.- Worked with EMEA team to support for UKI & South Africa operation at Bangalore in India in 2013.- Successfully led ad-hoc demand analysis and supply planning after significant call spikes at new CRM implementation, new service implementation and Tsunami disaster.- Forecasted monthly contact volume by applying box-sold model.- Being recognized a member of Japan award in 2011 and 2012.- Advised insource optimization instead of outsourcing as an internal advisor.- Contributed $400K cost reductions in 2009 by promoting hiring employees at Miyazaki instead of outsource partners.- Successfully implemented globalized operational and planning process in Japan by acting as a liaison for global teams.- Established effective relationship with multiple contact points in global team to execute the business goals.- Started as Business Analyst for call center optimization and metrics standardization.Other achievements;- Introduced Dell global facilities in monthly newsletter by collaborating with local site team members in 2013.- Established a discussion club to enhance global capability in 2012.- Certified in 2011 as a local Lean/SixSigma trainer in local language with self-translated materials and supported more than 20 projects to be certified.- Provided local trainings with self-translated materials by serving as Social Media and Community training ambassador in local language in 2011.
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IDEXX
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United States
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Biotechnology Research
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700 & Above Employee
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Operations Manager
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Oct 2003 - May 2007
- Successfully managed 5 teams with 16 members in transformational period to align with the global organization.- Adopted call center operations by consolidating multiple administrating operations.- Executed operational optimization and reorganization in tech center, reference laboratory, repair center, and logistics.- Successfully organized database consolidation project by implementing new CRM, Salesforce.com.- Implemented a new telecom switch to optimize call flows by co-working with an outside vendor.- Conducted internal procurement demand and supply management by monthly base importing goods for 2 years.- Successfully implemented ocean freight instead of air freight with cost reduction, $900K per year.- Implemented globally aligned KPI metrics to improve quality and productivity in repair operations to reduce backlogs.- Adopted U.S. standard laboratory methodology, instruments and Lean operational process at reference laboratory.- Solved customer issues by frequent site-visits with on-site repairs pursuing to recovering trusted relationship.Visited US HQ every year to see Call Centers, Operations, Repair services, etc.
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Manager
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Feb 2003 - Sep 2003
• Satisfied the client with business analysis identified JPY-3M business opportunity.• Successfully led more than 50 communicators • Satisfied the client with business analysis identified JPY-3M business opportunity.• Successfully led more than 50 communicators
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Bellsystem24, Inc
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Senior Supervisor
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Oct 2001 - Jan 2003
- Achieved 113% annual sales growth and improved cost efficiency ratio by 40% plus in 1.5 years.- Led multiple B-to-C outbound operations, such as sales promotion for credit card bundled assurances, sales promotions for English conversation programs, promotions for regular car check at car dealers, repair and exchange promotion for mobile phone companies, etc.- Led more than 200 communicators at maximum. - Achieved 113% annual sales growth and improved cost efficiency ratio by 40% plus in 1.5 years.- Led multiple B-to-C outbound operations, such as sales promotion for credit card bundled assurances, sales promotions for English conversation programs, promotions for regular car check at car dealers, repair and exchange promotion for mobile phone companies, etc.- Led more than 200 communicators at maximum.
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Service Delivery Manager
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Apr 1997 - Sep 2001
• Provided alternative medical services and sold instruments. Continued the business on my own account. • Provided alternative medical services and sold instruments. Continued the business on my own account.
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ALICO Japan
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Insurance
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1 - 100 Employee
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Direct Response Operations officer
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Apr 1994 - Mar 1997
Direct Response Operations officer- Controlled call center vendors to meet forecasted capacity by planning model created.- Obtained the skills to establish sustainable relationships with outsource partners.Visited US Call Centers, Bell Institute and Mosaix. Direct Response Operations officer- Controlled call center vendors to meet forecasted capacity by planning model created.- Obtained the skills to establish sustainable relationships with outsource partners.Visited US Call Centers, Bell Institute and Mosaix.
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Education
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2005 - 2009
University of Phoenix
MBA, Technology Management -
1989 - 1993
Hokkaido University
BA, Science, Polymer Science, Rheology
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