Ms. Ueyama has been employed as Receptionist/Reservationist by the Victory Services Club since June 2008. During her employment with the Club, she has consistently demonstrated an extremely high level of competency in the use of the Club’s reservation and reception systems, a keen willingness to take on responsibility and exceptional standards of customer service. She is committed and conscientious and persistently demonstrates the highest levels of initiative and performance. She is extremely professional and always fully compliant with front of house procedures and has taken responsibility for the induction and training of new staff. She has always given 100% support to management and has proved to be task orientated and very adept at meeting deadlines and completing projects. She is always well presented, exceptionally courteous and her punctuality and attendance are exemplary. She is honest, acts with integrity and communicates very effectively at all levels. She has demonstrated a high level of departmental organisation and oversight and dealt extremely well with guest issues and front of house problems. All in all, Ms. Ueyama has been an exemplary employee and I have no hesitation whatsoever in recommending her for any similar role in management in a front of house, hotel or hospitality environment. She has always proved very reliable, highly motivated and fully committed to the Club, to members and guests and to her colleagues and management. As a Hospitality Management graduate, Ms Ueyama has consistently demonstrated her management prowess and potential. It is with great regret, therefore, that with a number of Junior Management Development Programmes already taken up within the Club, we cannot offer Ms Ueyama the management progression that she so obviously deserves and can readily fulfil. She will prove a wonderful asset in whatever role she is appointed to and has all the potential to be hugely successful in her future hospitality management career. I would like to wish Yukiko every possible success for the future. Yours faithfully, Eamonn Cole FIH General Operations Manager, Victory Services Club Chairman, Institute of Hospitality, London Branch

Ms. Ueyama has been employed as Receptionist/Reservationist by the Victory Services Club since June 2008. During her employment with the Club, she has consistently demonstrated an extremely high level of competency in the use of the Club’s reservation and reception systems, a keen willingness to take on responsibility and exceptional standards of customer service. She is committed and conscientious and persistently demonstrates the highest levels of initiative and performance. She is extremely professional and always fully compliant with front of house procedures and has taken responsibility for the induction and training of new staff. She has always given 100% support to management and has proved to be task orientated and very adept at meeting deadlines and completing projects. She is always well presented, exceptionally courteous and her punctuality and attendance are exemplary. She is honest, acts with integrity and communicates very effectively at all levels. She has demonstrated a high level of departmental organisation and oversight and dealt extremely well with guest issues and front of house problems. All in all, Ms. Ueyama has been an exemplary employee and I have no hesitation whatsoever in recommending her for any similar role in management in a front of house, hotel or hospitality environment. She has always proved very reliable, highly motivated and fully committed to the Club, to members and guests and to her colleagues and management. As a Hospitality Management graduate, Ms Ueyama has consistently demonstrated her management prowess and potential. It is with great regret, therefore, that with a number of Junior Management Development Programmes already taken up within the Club, we cannot offer Ms Ueyama the management progression that she so obviously deserves and can readily fulfil. She will prove a wonderful asset in whatever role she is appointed to and has all the potential to be hugely successful in her future hospitality management career. I would like to wish Yukiko every possible success for the future. Yours faithfully, Eamonn Cole FIH General Operations Manager, Victory Services Club Chairman, Institute of Hospitality, London Branch

Ms. Ueyama has been employed as Receptionist/Reservationist by the Victory Services Club since June 2008. During her employment with the Club, she has consistently demonstrated an extremely high level of competency in the use of the Club’s reservation and reception systems, a keen willingness to take on responsibility and exceptional standards of customer service. She is committed and conscientious and persistently demonstrates the highest levels of initiative and performance. She is extremely professional and always fully compliant with front of house procedures and has taken responsibility for the induction and training of new staff. She has always given 100% support to management and has proved to be task orientated and very adept at meeting deadlines and completing projects. She is always well presented, exceptionally courteous and her punctuality and attendance are exemplary. She is honest, acts with integrity and communicates very effectively at all levels. She has demonstrated a high level of departmental organisation and oversight and dealt extremely well with guest issues and front of house problems. All in all, Ms. Ueyama has been an exemplary employee and I have no hesitation whatsoever in recommending her for any similar role in management in a front of house, hotel or hospitality environment. She has always proved very reliable, highly motivated and fully committed to the Club, to members and guests and to her colleagues and management. As a Hospitality Management graduate, Ms Ueyama has consistently demonstrated her management prowess and potential. It is with great regret, therefore, that with a number of Junior Management Development Programmes already taken up within the Club, we cannot offer Ms Ueyama the management progression that she so obviously deserves and can readily fulfil. She will prove a wonderful asset in whatever role she is appointed to and has all the potential to be hugely successful in her future hospitality management career. I would like to wish Yukiko every possible success for the future. Yours faithfully, Eamonn Cole FIH General Operations Manager, Victory Services Club Chairman, Institute of Hospitality, London Branch