Experience

O'Brien Glass Industries

• Australia
• Retail
• 300 - 400 Employee

• Customer Service Administrator

  • Jan 2022 - Present



Express Glass

• Australia
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2019 - Jan 2022

  Proactively communicates with customer to determine and evaluate the work required and urgency Provides regular customer updates through the life of the job Resolves issues effectively considering the both the client and company positions Strive to complete the works in a realistic timeframe Provides all required information to field techs to enable resolution of job efficiently Accuracy in processing of work requests Outbound data quality Resolution of exception jobs eg aged allocations



Measurable Impact - Strategic Tech B2B Growth Agency

• Australia
• Marketing Services
• 1 - 100 Employee

• Database and Campaign Administrator

  • Jun 2018 - Nov 2019

  - General office management including vendor management and expenses, Answering incoming calls, taking messages and dealing with email enquiries - Providing quotes and invoices (Xero) - Data Entry and reporting - Providing administration support - Event management - Managing & creating new campaign database, execution of social tactic, creating campaign proposals & updating briefs based on clients call - Database management/CRM - General office management including vendor management and expenses, Answering incoming calls, taking messages and dealing with email enquiries - Providing quotes and invoices (Xero) - Data Entry and reporting - Providing administration support - Event management - Managing & creating new campaign database, execution of social tactic, creating campaign proposals & updating briefs based on clients call - Database management/CRM



LUSH Fresh Handmade Cosmetics Australia and New Zealand

• Australia
• Personal Care Product Manufacturing
• 100 - 200 Employee

• Production Assistant

  • Nov 2016 - Mar 2018

  As a production assistant our duties including assisting in producing high quality Lush products, keep up with production demands and productivity targets, encourage a positive and respectful workplace, represent the ethics and culture of the Lush brand, and also practising safe work and identify unsafe situation to the appropriate individuals. As a production assistant our duties including assisting in producing high quality Lush products, keep up with production demands and productivity targets, encourage a positive and respectful workplace, represent the ethics and culture of the Lush brand, and also practising safe work and identify unsafe situation to the appropriate individuals.



DBS Bank

• Singapore
• Banking
• 700 & Above Employee

• Operation Support

  • Oct 2012 - Jul 2016

  Key responsibilities: - Oversee and monitor day to day service operation and back office support of the branch - Verify, override and authorise banking transactions within their authorities - Ensure the operations is strictly adhered to all internal policies and procedure, guideline, including the staff licensing, anti money laundering policy, Know Your Customer (KYC) principles and refined sales process - Work closely with the Branch Manager to lead operation staff to provide the best customer experience in the branch - Build trust and morale among operation staff, provide on-going motivation, feedback, coaching & on-the-job training to support staff development and career advancement



UOB

• Singapore
• Banking
• 700 & Above Employee

• Customer Service Manager

  • Jul 2005 - Feb 2012

  As a customer service manager, my most important role is leading and motivating a team of staff to ensure they are giving the best customer service possible, handling face-to-face, phone or email enquiries from customers. As a customer service manager you need to have knowledge of the product, time management, attentiveness, ability to use positive language and clear communication skills. As a customer service manager, my most important role is leading and motivating a team of staff to ensure they are giving the best customer service possible, handling face-to-face, phone or email enquiries from customers. As a customer service manager you need to have knowledge of the product, time management, attentiveness, ability to use positive language and clear communication skills.