Senior E-commerce Logistics Manager

• May 2023 - Present

Manager, Account Management

• Oct 2022 - May 2023

- In-charge of the top profile clients in Key Accounts team - overseeing the Operations, Financial and Customer Relationship health and strategy - Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport- Lead and actively participate in client onboarding and creating standard operating procedures- Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently- Drive product adoption with client stakeholders Show less

Client Solutions Manager

• Sep 2020 - May 2023

Global Operations Manager, Key Accounts

• Mar 2020 - Sep 2020

- Lead a team of 8 to manage all aspects of international trade from origin to destination team- Interface with global logistics partners to coordinate international shipments- Prepare RFP for key accounts with Accounts Solutions, Air and Ocean team. - Effectively hand over and implement new business from sales into operations, including SOPs establishment with client, agents and internal teams.- Conduct QBRs with the key accounts stakeholders to review operations KPI performance

Senior Global Operations Associate, Key Accounts

• Mar 2019 - Mar 2020

Global Operations Associate - Key Accounts

• Oct 2017 - Feb 2019

- Manage all aspects of international trade from origin to destination team- Interface with global logistics partners to coordinate international shipments- Effectively hand over and implement new business from sales into operations, including SOPs establishment with client, agents and internal teams.- Conduct QBRs with the key accounts stakeholders to review operations KPI performance

Summer Intern

• Jul 2016 - Sep 2016

• Support the spreading of client’s financial statements into the credit risk rating system in an accurate and timely manner • Detect and alert business units of any irregularities found in the client’s financial statement • Communicated with branch managers for loan approval status • Support the spreading of client’s financial statements into the credit risk rating system in an accurate and timely manner • Detect and alert business units of any irregularities found in the client’s financial statement • Communicated with branch managers for loan approval status

Summer Intern (Reefer Trade Dept)

• Jun 2015 - Aug 2015

• Establish competitors’ profile and market analysis on transit time, port-to-port service comparisons • Communicate with worldwide regional offices to collect information for the analysis • Prepar weekly reports for container utilisation and ad-hoc regional analysis • Establish competitors’ profile and market analysis on transit time, port-to-port service comparisons • Communicate with worldwide regional offices to collect information for the analysis • Prepar weekly reports for container utilisation and ad-hoc regional analysis

Summer Intern

• Jun 2014 - Aug 2014

• Handle full set of local, China and overseas shipment document in a timely and accurate manner • Prepare export Customs clearance documents, including CEPA application, Certificate of Origins for Export • Maintain sounding communication with sales department for orders confirmation of corporate clients • Handle full set of local, China and overseas shipment document in a timely and accurate manner • Prepare export Customs clearance documents, including CEPA application, Certificate of Origins for Export • Maintain sounding communication with sales department for orders confirmation of corporate clients

Summer Intern (Merchandise Department)

• Jun 2013 - Aug 2013

• Provide administrative support to Merchandise Department (Ladies' Wear) • Establish product catalog for senior buyers • Maintain good relationship with branch managers with regards to logistics arrangement • Provide administrative support to Merchandise Department (Ladies' Wear) • Establish product catalog for senior buyers • Maintain good relationship with branch managers with regards to logistics arrangement