Lead UX Designer

• Jan 2022 - Present

Created 20+ illustrations and icons for mobile ordering app. Carefully ensured the consistent and accurate navigation flow throughout the app. Developed user research schemes and built personas, user stories and journey maps to address usability concerns and identify opportunities for improvements. Actively conducting usability test continually with diverse audiences and revise the mock-up base on users’ pain points. Created 20+ illustrations and icons for mobile ordering app. Carefully ensured the consistent and accurate navigation flow throughout the app. Developed user research schemes and built personas, user stories and journey maps to address usability concerns and identify opportunities for improvements. Actively conducting usability test continually with diverse audiences and revise the mock-up base on users’ pain points.

Data Analyst

• Sep 2022 - Nov 2022

• Coordinated with HR to identify valuable personnel by visualizing performance data, consistently maintained the ideal performance rate for the warehouse crew. • Finalized 3-month overdue payment within two weeks for 4 outsourcing companies, drove up the billing processing rate by 40%. • Established and enacted online assets registration to achieve automated timely warehouse assets monitoring, decreased the property loss rate by 10%. • Coordinated with HR to identify valuable personnel by visualizing performance data, consistently maintained the ideal performance rate for the warehouse crew. • Finalized 3-month overdue payment within two weeks for 4 outsourcing companies, drove up the billing processing rate by 40%. • Established and enacted online assets registration to achieve automated timely warehouse assets monitoring, decreased the property loss rate by 10%.

Web Designer

• Jun 2022 - Oct 2022

Crafted a user-friendly platform that adjusts to 3 screen sizes. Enhanced the accessibility with customized features and user-centered designs. Crafted a user-friendly platform that adjusts to 3 screen sizes. Enhanced the accessibility with customized features and user-centered designs.

Business Development Associate

• Aug 2022 - Sep 2022

• Prospected and qualified 5 potential franchisees within a week with targeted marketing, increased conversion rate by 30%. • Steered the closure of $30k franchising agreement by providing exceptional side-by-side store opening training and 24/7 customer services. • Prospected and qualified 5 potential franchisees within a week with targeted marketing, increased conversion rate by 30%. • Steered the closure of $30k franchising agreement by providing exceptional side-by-side store opening training and 24/7 customer services.

Brand Ambassador

• Oct 2021 - Feb 2022

• Exceeded weekly sales goals by offering bilingual and immersive shopping experience to the in-store guests, generated 20% increase in in-store ordering. • Performed the lost prevention procedure effectively with 100+ daily guests flow by timely communication and collaboration with fellow representatives. • Exceeded weekly sales goals by offering bilingual and immersive shopping experience to the in-store guests, generated 20% increase in in-store ordering. • Performed the lost prevention procedure effectively with 100+ daily guests flow by timely communication and collaboration with fellow representatives.

Order Processor

• Jun 2021 - Oct 2021