PSG Consultant

• Jul 2019 - Present

IT Auditor II

• Jul 2018 - Jun 2019

IT Auditor I

• Jun 2017 - Jun 2018

SOX IT Intern

• Nov 2016 - Jun 2017

-Execute SOX IT test plans within defined time frames using established testing policies and procedures -Assist SR IT Auditor based in Atlanta in processing documentation and validating IT control activities -Partner with IT control owners to maintain documentation of IT processes, risks, and related internal controls -Prepare summary reporting for local and Assurant Inc. management -Develop and maintain productive team-oriented client and staff relationships through group meetings - Provide relevant and timely feedback to Project Manager for test failures and other issues

IT Intern

• May 2016 - Nov 2016

- Managed 2 ongoing projects as well as being assigned to smaller side projects to complete - Responsible for all company assets by documenting and tagging equipment into a asset tracker repository - Updated employee credentials and information in Active Directory - Setup and configured all company new-hires equipment’s - Provided in person help desktop support and remote support to entire company and company branches end users - Scheduled with end users to perform tasks with as little interruption to their duties as possible - Troubleshoot hardware, software, and device issues including: installing updates, virus and malware removal, adding printers, wireless devices, and applications for all end users. - Re-imaged and configured PC’s to be reusable for donations - Constructed fully operating desktops from impaired PCs to be donated - Repaired and replaced broken screens, keyboards, and hardware on desktops and laptops - Worked with switch boards and patch panels

Assistant Manager

• Mar 2014 - Mar 2016

- Actively build relationships with management, co-workers, and customers. - Maintained a working knowledge of all company procedures, products, policies, inventory, and current promotions. - Provided customers with high-end service. - Respond to customer inquiries and process customer requests regarding all wireless services. - Work with customers who indicate a desire to disconnect and perform retention activities to save customers. - Determining cause of customer problems/needs and resolving the issue with the best possible solution. - Setting up new customer accounts and managing them. Building a trustworthy and long-term clientele relationship. - Plan, prepare, and publish employee work schedules. - Recruit, interview, and verify employment history, and make hiring recommendations for new employees. - Provided training and orientation to new employees. - Maintained store staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results. - Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, and performing work of subordinates, as needed. - Ensure compliance of employees with established security, sales, and recordkeeping procedures and practices. - Upheld the image and builds the reputation of the store in the community. - Achieve or surpass individual sales targets for portfolio of wireless products and services. - Participated in marketing efforts to solicit new business. - Performed management functions and oversight by being physically present on site at a store location for an average of 40 hours each week during regular business hours.