Experience

TCL Communication

• China
• Consumer Electronics
• 500 - 600 Employee

• Deputy Director of Technical Services

  • Jul 2022 - Present

• Senior Product Manager

  • Apr 2021 - Sep 2023



Dahua UK & Ireland

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Service Manager

  • Jan 2020 - Sep 2021

  英国 英格兰 work closely with GTM team, create and provide strategies on product launch and product post sales services. Manage team performance on Technical Hotline、Repair Centre、Logistic and Supply Chain in order to deliver high quality of service that meeting standard as clients required. Responsible for producing risk assessments for service and implementation for procedures, supplier resourcing and service contract management.



Huawei

• China
• Telecommunications
• 700 & Above Employee

• Consumer Devices Product Manager / Devices Testing Manager

  • Apr 2017 - Oct 2019

  Work as a part of UK Consumer Business GTM Team, work with UK CBG all account team to involve in GTM strategy planning and execution. Including new products launch planning, existing products maintenances release and customization products overall planning. Work within CBG EE account team as product manager from October 2017, as EE account Software testing manager from April 2017, main achievements: ● Software requirement collection with EE,VDF,O2,VM,SKY, including regular… Show more Work as a part of UK Consumer Business GTM Team, work with UK CBG all account team to involve in GTM strategy planning and execution. Including new products launch planning, existing products maintenances release and customization products overall planning. Work within CBG EE account team as product manager from October 2017, as EE account Software testing manager from April 2017, main achievements: ● Software requirement collection with EE,VDF,O2,VM,SKY, including regular requirement update check with all channels, and future technology requirement discussion. ● Local Software verification in a purpose of verify the software / patch to meet carriers’ requirement, provide QC details and Logs to align with RND for next step planning. ● Work as project manager and deliver weekly report to update closed or on-going project status, lock down future testing plan on each quarter to optimize RND and local testing resources. ● Monitoring OM software and any existing software issues that reported publicly, locate the root cause with RND and quickly response to relevant carrier to draw a plan on fix. ● Create product management procedure between Huawei GTM team and UK carriers; ● Huawei Mate X 5G DL test associate with EE and VDF UK;

• Technical Support Analyst

  • May 2016 - Apr 2017

  Work at Huawei Technologies IT department from May 2016, as a 1st line IT support and infrastructure engineer. But my daily jobs at Huawei Technologies is more than just an IT support. Apart from providing support across OS, Outlook, Office products, VOIP system, Teleconferencing system, wireless network, and cloud maintenance, I am also acting as project manager to manage platform and software tools development.