Experience

tiket.com

• Indonesia
• Software Development
• 700 & Above Employee

• L2 Transportation and Entertainment

  • Mar 2023 - Present

  - comunicate with 30-45 customer per day to provide information about Product Online Travel Agent- record to follow up of details customer interaction (order process, payment, promo, cancel refund or rebooking) - analized customer problems/request to resolve customer complain and provide alternative and solution- comunicate and coordinate with internal departments- follow up with partner- handle all product that include transportation and entertainment (train, airport transfer, car rental, bus and shuttle for transportation) and (attraction and event for entertainment) Show less

• L1 Voice Agent

  • Aug 2022 - Mar 2023

  - handle call within 30-45 call per day from the customer with any inquiry, request or complain- follow up cases to layer 2 for any request or complain from the customer- give the best services and customer satisfication



PT VADS Indonesia

• Indonesia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Call Center Agent

  • Apr 2022 - Jul 2022

  - communicate with 70 customer per day to provide information about Kartu Prakerja - handle any inquiries or complains from user government project and give the best services (Kartu Prakerja) - create ticketing to follow up user complain and communicate or coordinate with internal department - inbound and outbond for handle or follow up any complain from the customer - communicate with 70 customer per day to provide information about Kartu Prakerja - handle any inquiries or complains from user government project and give the best services (Kartu Prakerja) - create ticketing to follow up user complain and communicate or coordinate with internal department - inbound and outbond for handle or follow up any complain from the customer



tiket.com

• Indonesia
• Software Development
• 700 & Above Employee

• Group Booking

  • Nov 2021 - Dec 2021

  - handle request group booking for all product from customer and partner and give the best deal price as well services- negotiation to pic product for get the best prices and get the deals from customer- create invoice as proof of payment to the PIC product and customer

• Helpdesk B2B Support

  • Mar 2020 - Oct 2021

  - handle inquiry, request and complain from partner affiliate and corporate company and give the best service- create tiketing for follow up any cases to the team and makesure to partner affiliate or corporate that request or complain have done- follow up cases to the partner or overseas from any request or complain from partner affiliate or corporate

• Email Agent

  • Jan 2020 - Feb 2020

  - handle email within 40-50 email per day from the customer with any inquiry, request or complain- follow up cases to layer 2 for any request or complain from the customer- give the best services and customer satisfication

• Payment Refund

  • Oct 2019 - Dec 2019

  - handle request refund within 45/day for all product from customer and give the best services- create ticketing for follow up refund to our product and update to customer that process refund still processing or done refunded

• Inbound Call

  • May 2019 - Sep 2019

  - handle call within 40-50 call per day from the customer with any inquiry, request or complain- follow up cases to layer 2 for any request or complain from the customer- give the best services and customer satisfication



Home Credit Indonesia

• Indonesia
• Financial Services
• 700 & Above Employee

• Desk Collection

  • Jan 2019 - Mar 2019

  - remind and collect the payment from customer - give solution to the customer if late the payment and probing the customer problem - remind and collect the payment from customer - give solution to the customer if late the payment and probing the customer problem



BIG BAD WOLF BOOKS [BBW BOOKS]

• Malaysia
• Retail Books and Printed News
• 1 - 100 Employee

• Floor Crew

  • Mar 2018 - Apr 2018

  - handle any payment from customer (cash or cashless) and packing the product and give the best services. - handle any books and setting to the table - sorting all books to the type with genre - handle any payment from customer (cash or cashless) and packing the product and give the best services. - handle any books and setting to the table - sorting all books to the type with genre