Experience

Performance Education

• Australia
• Professional Training and Coaching
• 1 - 100 Employee

• Professional Year Trainee

  • Jan 2023 - Present



Gigabyte Australia

• Oakleigh, Victoria, Australia

• IT Support Technician

  • Sep 2022 - Apr 2023

  • Provided exceptional technical support to customers, resulting in a 90% customer satisfaction rating and an average call resolution time of under 10 minutes. • Coordinated and conducted on-site inspections at customers' request, ensuring timely and effective resolution of technical issues and achieving a 100% on-time service delivery rate. • conducted rigorous product testing and provided detailed feedback to the development department, which resulted in identifying and resolving a port feedback delay issue in the engineering prototype, and helped 3rd party testing media by replacing it with a new prototype, thus ensuring excellent product performance and customer satisfaction. • Analysed and resolved hardware issues on returned products, achieving a 70% success rate in resolving issues and reducing the average turnaround time for repairs by 25%. Show less



Youplus Education

• Burwood, Victoria, Australia

• Tutor

  • Aug 2019 - Apr 2022

  • teaching computer skills and programming languages to students, • creating lesson plans and assignments, providing feedback and support, • staying up to date with the latest trends and technologies in the field. • troubleshooting technical issues and assisting students with software and hardware problems. • Successfully delivering engaging and informative IT lessons to students, resulting in improved grades and feedback from both students and parents. • Developing and implementing new teaching strategies and resources that enhance the quality and effectiveness of the IT curriculum at Youplus Education, leading to improved learning outcomes for students. Show less



Shanghai Heshi Intelligent Technology Co.,Ltd

• Shanghai, China

• Software Application Developer

  • Jun 2020 - Nov 2021

  Project: Design and construct a Body Temperature Testing Gate for government activities – 3D Modeller | STM32 System Programmer | Project Management • Utilised Maya to produce the Temperature Testing Gate 3D Model, validated the safety and stability of design, resulting in 30% weight reduction on first prototype. • Implemented the temperature measurement module, facial recognition module, and data transmission module using C language and STM32 chip, resulting in a responding time improvement by 20%. • Liaised with Shanghai Government and industry partners using agile model, keep the client requests update-to-date, resulting in delivery the project 1 week in advance. Project: Design and construct an Automatic Floor Washing Machine – 3D Modeller | Embed System Programmer | Software Developer • Implemented obstacle avoidance algorithm using C language and various sensors, resulting in improving automatic map drawing system accuracy by 15%. • Designed the database system using SQL server to store the testing result for further analysis, resulting in 20% of team efficiency improvement. • Utilised Android Studio to implement tablet applications to control the washing machine, resulting in improving 10% of responding time and 20% of client satisfaction. Project: Design and construct Individual Load Carriage and Search Robot for government activities – 3D Modeller | Embed System Engineer | Software Developer • Utilised Maya and 3D Max to design the Model of the robot to minimise the budget cost, resulting in 20% of budget saving. • Implemented the robot using multiple STM32 chips and C language, resulting in highly positive client feedback. • Designed the iPad application using Unity and Swift to monitor and control the robot in real-time, resulting in 15% of responding time improvement. Show less



SplashKit

• Melbourne, Victoria, Australia

• Software Engineer

  • Jul 2020 - Jan 2021

  • Expanded Splashkit library's functionality using C++ by implementing new features such as windows operations and physics engine algorithms, resulting in a 5% increase in the number of library users. • Implemented Layer management and motion inertia function both using C++ to expand the library, resulting in adding up to 10 functions into the current library. • Worked as agile group, keeping my teammates updated on the project's progress by updating the Kanban and Scrum boards, resulting in the deliver of the project three days ahead of schedule. Show less



WhyHive

• Australia
• Data Infrastructure and Analytics
• 1 - 100 Employee

• Data Analyst | Project Manager

  • Mar 2020 - Jul 2020

  • Implemented survey platform using PHP and MySQL for the backend, resulting in 10% of product performance. • Liaised with Client and based on requests changing, respond quickly in agile group to conduct new Gantt Chart for the project, resulting in deliver the project 3 weeks in advance. • Implemented survey platform using NodeJS for the backend, react for the frontend and MongoDB for the database, resulting in 20% product performance. • Designed data analysis system using KNN and Linear Regression algorithms with JavaScript to quickly generate report page for the customers, resulting in 50% of customer satisfaction. • Introduced Sentiment Analysis Algorithm using JavaScript to help the client analysis customer satisfaction, resulting in highly positive feedback from the client. Show less