Yudhvir Dahiya
Head Customer Release Management at Orange Business Services- Claim this Profile
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Bio
As a person Yudhvir is perfect example of a person who know how to strike balance between professionalism & personal relationships. He is a good team player and has exceptional people/ project management skills. He is a focussed & experienced professional who brings lot of positivity at the work enviroment, this is clearly visible with all our interactions . Yudhvir has the ability to absorb even complex matters outside his domain. A Change Catalyst, responsible for driving Innovation in entire organisation clearly reflects on his ability to innovate. Good Communication skills coupled with great analytical skills, he can easily be asset to any organisation. All the very best Yudhvir, you have a long way to go.
As a person Yudhvir is perfect example of a person who know how to strike balance between professionalism & personal relationships. He is a good team player and has exceptional people/ project management skills. He is a focussed & experienced professional who brings lot of positivity at the work enviroment, this is clearly visible with all our interactions . Yudhvir has the ability to absorb even complex matters outside his domain. A Change Catalyst, responsible for driving Innovation in entire organisation clearly reflects on his ability to innovate. Good Communication skills coupled with great analytical skills, he can easily be asset to any organisation. All the very best Yudhvir, you have a long way to go.
As a person Yudhvir is perfect example of a person who know how to strike balance between professionalism & personal relationships. He is a good team player and has exceptional people/ project management skills. He is a focussed & experienced professional who brings lot of positivity at the work enviroment, this is clearly visible with all our interactions . Yudhvir has the ability to absorb even complex matters outside his domain. A Change Catalyst, responsible for driving Innovation in entire organisation clearly reflects on his ability to innovate. Good Communication skills coupled with great analytical skills, he can easily be asset to any organisation. All the very best Yudhvir, you have a long way to go.
As a person Yudhvir is perfect example of a person who know how to strike balance between professionalism & personal relationships. He is a good team player and has exceptional people/ project management skills. He is a focussed & experienced professional who brings lot of positivity at the work enviroment, this is clearly visible with all our interactions . Yudhvir has the ability to absorb even complex matters outside his domain. A Change Catalyst, responsible for driving Innovation in entire organisation clearly reflects on his ability to innovate. Good Communication skills coupled with great analytical skills, he can easily be asset to any organisation. All the very best Yudhvir, you have a long way to go.
Experience
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Orange Business Services
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France
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IT Services and IT Consulting
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700 & Above Employee
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Head Customer Release Management
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Apr 2005 - Present
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Team Leader - Customer Service Analyst
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Jul 2006 - Apr 2008
- Leading one of the Service Management process (Customer Service Analyst) of 25 employees along with two more Team Leaders.- 2nd level Escalation point for CSA operational issues for CSA APA.- Hiring Customer Service Analysts for the process.- Planning & managing transitions from customer service managers (CSM) to service analysts (CSA).- Arranging calls with the Service Managers globally in order to understand their requirements, regularly taking and delivering feedback to provide outstanding customer services.- Managing the team performance, analyzing, monitoring and measuring the work allocated to them. Quality audits of the work done by CSA team.- Subject Matter Expert (SME) in CSM-CSA Lean Workshop.- Half yearly reviews of goals & appraisal of direct reports (20 members).- Ensuring creation & maintenance of BCP (Business Continuity Plan) documents.- Arranging resources for new requirements, facilitating and launching the resources to deliver quality.
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Orange
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France
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Telecommunications
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700 & Above Employee
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Head Customer Release Management
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2005 - Present
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vCustomer
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United States
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Outsourcing and Offshoring Consulting
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400 - 500 Employee
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Technical Support Engineer
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2003 - 2005
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Education
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2002 - 2005
Maharshi Dayanand Sarswati University
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GBSSS
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