Customer Service Consultant

• Aug 2020 - Present

As a Customer Service Consultant, I deliver quality customer experience at every contact including answering client enquiries, patient triage management and booking appointments for patients and processing referrals. I organise and consistently maintain electronic and manual files such as patient databases for booking appointments, patient history, radiology reports and clinical records in a timely manner and according to clinical standards.Exercising strong organisational and time management skills, I provide effective reporting, planning and administration support such as coordinating diagnostic requirements ensuring the timely completion in compliance with OHS and medical records privacy and confidentiality regulations. I liaise with clients and prepared reports using multiple communication channels. I conduct highest level of customer service duties such as answering phones, providing outpatient services information and managed other incoming communication effectively and with a sense of urgency.

Guest Service Agent

• Nov 2019 - Feb 2020

As a Guest Services Agent for various companies, I managed a demanding work schedule with flexibility and resilience whilst ensuring the highest standard of performance in undertaking customer support and service related duties. I operated and maintained programs and systems to generate accurate and complete records and reports for daily operations for audit and compliance to legislative and regulatory standards.As a proactive and collaborative team player, I liaised closely with team members to deliver intended results on time whilst independently prioritising work to ensure quality job completion within identified timeframes. I provided support and assistance in clarifying and prioritirsing of tasks by ensuring assigned priorities were met in accordance with defined service levels. I developed and fostered close working relationships with guests and business stakeholders by ensuring the delivery of superb quality hospitality services.

Guest Service Agent

• Sep 2019 - Nov 2019

Guest Service Agent

• Aug 2018 - Aug 2019

Crew Member

• Jan 2017 - Jul 2018

In this role, I served and prepared dishes and beverage items consistently by adhering to all recipe standards and hygiene practices. I followed cleaning schedule as assigned whilst upholding a high awareness to proper waste disposal and productivity standards.Committed to the success of the company, I adhered to company guidelines regarding timeliness, food safety, productivity, teamwork, communication and clocking in/out guidelines. I managed a demanding work schedule with flexibility and resilience whilst ensuring the highest standard of performance in undertaking customer support and service related duties. I maintained the highest standard of safety and cleanliness while providing overall exceptional service to ensure a positive and lasting customer impression.