Experience

China Telecom Europe

• United Kingdom
• Telecommunications
• 100 - 200 Employee

• Senior Business Manager

  • Jan 2022 - Present

  Now with International voice and wholesale department. Leading A2P SMS business development, mobile identity products for China Telecom Global/China Telecom Europe.Also leading business and product development of voice and SMS one stop solutions for enterprise customers including numbering, UCaaS, CCaaS, CPaaS etc.

• Business innovation manager

  • Aug 2019 - Dec 2021

  CTG launched new A2P SMS service in 2019 and leading the business development.Leading product and business development of other innovative products such as mobile authentication, mobile number portability look up, RCS etc.

• Mobile product and operation team leader

  • Jan 2018 - Jul 2019

  •Leading a group of four to develop and manage CTE's MVNO products launched in the UK and France and a resale business team of three to do both product and business development with other operator's mobile products.•Building and owning roadmap of product development, defining project priorities, demonstrating experience and supervising team members.•Still responsible for major product development, e.g. RLAH, web migration, postpaid solutions, etc.•Negotiating and coordinating with all suppliers from MNOs to VAS providers, PSPs, outsourcing web developer, customer service agents, etc.•Cooperating with other teams on channel expansion of high-valued enterprise customers. •One of the key members in IoT services team. Show less

• Operation Manager, Mobile Business Department

  • Nov 2011 - Dec 2017

  • Independently responsible for product development, operation management and supplier management of UK and French MVNOs and relevant B2C websites, management systems.• Solidified technical knowledge of API based service and gained extensively practical experience by launching first and second overseas MVNO products among all Chinese MNOs: UK and French “CTExcel” in 2012, 2013 accordingly.• Developed and deepened e-commerce landscape by launching its B2C webs, apps, online channels in various marketplaces and product and customer-relationship management system.• Built up awareness of omni channel payment by enabling various solutions (e.g PSP, Paypal, Alipay, Wechatpay, Unionpay, Paypoint, Payzone) • Earned cross-department cooperation, coordination and communication ability from launching “China Home Country Hotline” voice VAS and “China Dual Number” VAS.• Gained branding management, practical negotiation experience and persuasive influence from commercial collaborations with Morris Visitor Publications, McArthur Glen, China Unionpay between 2013 and 2015.• Established sourcing, partnership and quality control management competency from externally coordinating with MNO, outsourcing web developer, outsourcing customer service centre, payment gateway, printing/packaging service provider, SMS gateway and other VAS providers. Show less