Delivery Lead

• Oct 2022 - Present

- Scrum Master- Project Management- Lean / Agile Practitioner - Jira reports, automation / advanced JQL / customisations- Notion Database- Miro workshop and facilitation- Team health & effectiveness

Product Delivery Manager

• Feb 2021 - Oct 2022

Project Manager

• Nov 2020 - Feb 2021

Project and Marketing Manager

• Mar 2018 - Mar 2020

- Manage a small team. Lead and motivate individuals to achieve the target. - Plan, execute and monitor projects. Identify and manage risks to ensure delivery is on time and within budget. Implement any necessary changes throughout the process. - Evaluating successes and challenges to enhance learning for the next project. - Design and conduct training through all departments. - Conduct statistical analysis, maintain, understand and interpret data. - Decision making on projects, procurement, sales and marketing. Direct report to the Directors. - Projects accomplished included but not limited to: --> New Inventory and CRM systems implementation --> SOP Design and implementation in procurement, sales and administration --> Trade shows, internal and partnership events --> New product development and launch

Education Consultant

• Feb 2017 - Feb 2018

- Meet monthly revenue and education service contract sales target assigned by the sales manager. - Generate leads by regular campus visit to UK universities, colleges and schools. - Conduct a one-to-one consultation with student clients; provide quality advice to assist clients with their university/college/school/professional courses application. - Update UK education & visa rules knowledge regularly and ensure all the information provide to the clients is accurate and correct. - Attend in-house training sessions and help to train new staff people in the team if necessary.

Beauty Consultant

• Nov 2015 - Aug 2016

- Award - Best Sales Team of the Year Award with Brown Thomas team; worked as a team player to achieve group sales target. Pamper treat beauty event Make-up Award. - Made €1800 sales from a single customer; won the top sales of the day on Brown Thomas internal social network - Maximise average unit sales and average sales by link selling - Award - Best Sales Team of the Year Award with Brown Thomas team; worked as a team player to achieve group sales target. Pamper treat beauty event Make-up Award. - Made €1800 sales from a single customer; won the top sales of the day on Brown Thomas internal social network - Maximise average unit sales and average sales by link selling

International Sales & Project Manager

• Oct 2014 - Jul 2015

- Manage product releases, international trade shows & conferences (Responsible for Asian and European market), Identify prospects, manage leads and existing clients. - Meet and exceed seasonal sales target; set higher expectations resulting in 119% revenue from the previous year. - Rehash dormant accounts which brought about a 21% increase on overall sales. - Develop and implement a new business plan for a client which brought 216% sales turnover. - Manage product releases, international trade shows & conferences (Responsible for Asian and European market), Identify prospects, manage leads and existing clients. - Meet and exceed seasonal sales target; set higher expectations resulting in 119% revenue from the previous year. - Rehash dormant accounts which brought about a 21% increase on overall sales. - Develop and implement a new business plan for a client which brought 216% sales turnover.

Food & Beverage Attendant / Interpreter

• Aug 2013 - May 2014

• Provide with 5 star standard, deliver a high level of customer service. • Work as part of a team; help coworkers to improve workflow and customer service. • Ensure accuracy whilst ordering and delivering food and beverage order. • Use Micros to place order. Liaise with the kitchen on special request or delayed meals • Barista, bartender • Due to a large number of Chinese guests in house. I assist the front desk with English - Chinese Interpretation • Provide with 5 star standard, deliver a high level of customer service. • Work as part of a team; help coworkers to improve workflow and customer service. • Ensure accuracy whilst ordering and delivering food and beverage order. • Use Micros to place order. Liaise with the kitchen on special request or delayed meals • Barista, bartender • Due to a large number of Chinese guests in house. I assist the front desk with English - Chinese Interpretation

Housekeeper, Receptionist

• Jul 2013 - Jan 2014

• Presenting a professional and friendly impression of the hotel to all visitors and guests • Managing incoming phone calls and mail • Ensure the cleaning and maintenance of the interior of the room and hotel • Train the new housekeepers to ensure they keep the same standard and a better service • Deal with bookings by phone, e-mail, letter, fax or face-to-face • Provide surrounding information, deal with special requests from guests • Presenting a professional and friendly impression of the hotel to all visitors and guests • Managing incoming phone calls and mail • Ensure the cleaning and maintenance of the interior of the room and hotel • Train the new housekeepers to ensure they keep the same standard and a better service • Deal with bookings by phone, e-mail, letter, fax or face-to-face • Provide surrounding information, deal with special requests from guests

Executive Assistant to General Manager

• Jul 2010 - Jul 2012

- Organise meetings, attend trade shows and conferences to analyse new industry trends and report directly to GM (Asian market) - Schedule appointments, update event calendars and arrange staff meetings - Liaise with and form an effective relationship with GM’s clients, business partners, board members to facilitate business transaction with ease - Edit company correspondence both in English and Mandarin, ensured document accuracy - Organise meetings, attend trade shows and conferences to analyse new industry trends and report directly to GM (Asian market) - Schedule appointments, update event calendars and arrange staff meetings - Liaise with and form an effective relationship with GM’s clients, business partners, board members to facilitate business transaction with ease - Edit company correspondence both in English and Mandarin, ensured document accuracy