Head of Fintech Platform

• Aug 2022 - Present

Developer Relations Manager

• Jun 2022 - Aug 2022

Tweeq is revolutionizing the region's payments scene and digital financial services for individuals and businesses. With a pan-MENA vision and a product- and customer-first mindset, Tweeq has built its own modern payments platform and systems in-house.I'm part of a new and growing team in Tweeq. We are working on Application Programming Interface (API) products to help non-financial companies go to market faster.As the DevRel Manager, my focus will be on building, nurturing, and serving the community of our primary product users: the software developers. My mission is to ensure we delight them by providing them with the best API products and Developer Experience (DX) possible.

ICT Manager

• Jul 2020 - Sep 2021

• Direct business applications, enterprise resource planning (ERP), and customer relationship management (CRM) implementation and development efforts to solve the stakeholders' problems and pains.• Oversee the IT infrastructure and operations (I&O) underlying the services offered internally to 200+ employees distributed over 6 locations and externally to 30+ employees in VitalAire Arabia, the local home-healthcare subsidiary of Air Liquide, a world leader in gases and medical technologies for Industry and Healthcare.• Guide the development team in creating, managing, and optimizing the cloud infrastructure on Google Cloud Platform (GCP) and re-architecting the hosting of ERP and CRM solution for the public cloud, enabling hosting it in a more cloud-native and cost-effective way.• Lead and counsel the IT team through containing, neutralizing, and recovering from a stressful cyber-attack, ensuring continuity while maintaining clear, open, and transparent communication with stakeholders.• Help resolve conflicts within the development team and make them a learning and growing experience by facilitating open and transparent communication sessions and focusing on seeking to understand before being understood.• Advocate and promote agile values and principles and the DevOps culture by introducing and encouraging adopting the agile mindset and practices in the IT team.

Information Technology Operations Supervisor

• Sep 2018 - Jul 2020

• Assisted the IT Manager in planning, reviewing, and carrying out a cloud adoption and digital transformation journey for Thimar Aljazirah.• Led the IT Operations Unit by formulating its mission and vision and by supervising and guiding the IT Help Desk and the IT Infrastructure team members in their day-to-day operations.• Transformed the Help Desk into a Service Desk by introducing IT service management (ITSM) and IT operations management (ITOM) concepts and practices, defining service-level agreements (SLAs), and implementing Kanban stages and practices. Maintain a 95% Customer Satisfaction (CSAT) score and an 85% SLA compliance rate.• Coached more than 100 employees during their switch to Google G Suite by conducting more than 20 training sessions, both on-site and remote, and for individuals and groups.

Lead Solutions Architect

• Jul 2019 - Sep 2021

• Collaborate with teammates to define and formulate an inspiring mission, vision, and values that foster a positive corporate culture revolving around passion, integrity, and teamwork as part of our efforts to build and establish the new IT subsidiary company.• Actively collaborate with the development team to create, manage, and optimize the cloud infrastructure on Google Cloud Platform (GCP) and re-architect the hosting of Odoo, the open-source enterprise resource planning (ERP) and customer relationship management (CRM) solution, for the public cloud, enabling hosting it in a more cloud-native and cost-effective way.• Employ, apply, and educate teammates about GCP services, features, and best practices needed to introduce increasing automation into the software development and delivery pipeline and the cloud infrastructure, thus improving the scalability and resilience of the cloud-hosted system.• Draft a service catalog and define and structure of the IT services that are offered internally to the other subsidiaries and externally to other businesses and companies.• Understand the customer's problems and pains and define, analyze, and design end-to-end, unified solutions that match the customer's business and technical needs and requirements.• Create and deliver powerful presentations and demos that educate the customer and communicate the unique nature and value of our services and products.

Head of IT, Non-Profit Section

• Jan 2014 - May 2018

• Oversaw the outsourcing of the Foundation's custom-built PHP grant management and enterprise resource planning (ERP) system throughout its software development life cycle (SDLC).• Led a project to create a framework of criteria and standards to evaluate and assess the IT capability and maturity of non-profit organizations in Saudi Arabia.• Developed and maintained several ASP.NET MVC web applications and Microsoft SQL Server-based systems.• Maintained business-critical legacy ASP.NET systems and Microsoft SQL Server databases.• Administered and maintained the Foundation's Cisco-based local area network (LAN) infrastructure, local Huawei voice over IP (VoIP) telephony infrastructure, Google G Suite, Windows domain network and Active Directory.

System Analyst

• Apr 2011 - Dec 2013

• Analyzed the requirements of different electrical and instrumentation systems, including substation automation systems (SAS) and oil and gas leak detection solutions.• Assisted the Business Development Manager in evaluating, hiring and coaching potential and new employees.• Prepared and updated pre-qualification files with Aramco, Marafiq, Ma'aden, Ministry of Housing, Sadara and other major EPC contractors in Saudi Arabia.• Appraised the requirements of King Abdullah City for Atomic and Renewable Energy (KACARE) for renewable solar energy projects in Saudi Arabia and analyzed the business potential of international solar energy technology providers and EPC contractors.• Established and maintained a general inquiry log for incoming requests for quotation (RFQ) from major EPC contractors and coordinated with the Tendering Teams of the concerned Divisions of the company.

Software Developer

• Feb 2010 - Aug 2011

• Developed and maintained (as part of a software development team) a web-based learning management system (e-learning system) built using CakePHP and MySQL.• Developed and maintained the backend of a family tree widget using ASP.NET and Microsoft SQL Server and collaborated with the main development team to integrate the widget in a bespoke website builder.• Collected and analyzed the requirements of an enterprise resource planning (ERP) system for an oilfield and petrochemical inspection and servicing company.• Promoted and encouraged the introduction of agile software development practices and adherence to coding conventions, standards and best practices to increase software and code quality.

Software Engineer

• Dec 2008 - Jul 2009

• Developed and maintained (as part of a software development team) a workflow management system for Saudi Aramco's Real-Time Operation Center (RTOC) using C#, ASP.NET, and Microsoft SQL Server.• Researched and implemented a real-time monitoring system for RTOC using C#, ASP.NET, and Microsoft SQL Server. • Developed and maintained (as part of a software development team) a workflow management system for Saudi Aramco's Real-Time Operation Center (RTOC) using C#, ASP.NET, and Microsoft SQL Server.• Researched and implemented a real-time monitoring system for RTOC using C#, ASP.NET, and Microsoft SQL Server.