Joyce C.

Cyber Security Specialist at Softon Digital
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Contact Information
us****@****om
(386) 825-5501
Location
Costa Rica, CR
Languages
  • English Full professional proficiency
  • Español Native or bilingual proficiency

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Bio

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Credentials

  • Sophos Safeguard - Enginner
    Sophos
    Jul, 2020
    - Oct, 2024
  • Sophos Central Endpoint and Server
    Sophos
    Jun, 2020
    - Oct, 2024
  • Xg Firewall Engineer
    Sophos
    May, 2020
    - Oct, 2024

Experience

  • Softon Digital
    • Costa Rica
    • Information Technology & Services
    • 1 - 100 Employee
    • Cyber Security Specialist
      • Jul 2020 - Present

      Tools Professional Services In Cyber Securit: Sophos - Palo Alto Networks - CheckPoint - RSA Tools Professional Services In Cyber Securit: Sophos - Palo Alto Networks - CheckPoint - RSA

  • SISAP
    • Guatemala
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Implementation and Support Engineer
      • Jul 2018 - Jul 2020

      • Sophos XG• Sophos Central• Sophos Safeguard• Kaspersky• RSA Authentication Manager• TITUS• Check Point and Palo Alto Courses • Sophos XG• Sophos Central• Sophos Safeguard• Kaspersky• RSA Authentication Manager• TITUS• Check Point and Palo Alto Courses

  • BAC Credomatic
    • Costa Rica
    • Banking
    • 700 & Above Employee
    • Outsourcing Specialist Sisap
      • Aug 2018 - Feb 2020

      • RSA Administration (VPN and Sucursal Electronica) Update version Licenses Assing and install tokens Integration with Office 365, As400, Swift, AD Reports Troubleshooting• Sophos XG Establishment navigation profiles Rules  Policies Monitoring Update Troublesooting • RSA Administration (VPN and Sucursal Electronica) Update version Licenses Assing and install tokens Integration with Office 365, As400, Swift, AD Reports Troubleshooting• Sophos XG Establishment navigation profiles Rules  Policies Monitoring Update Troublesooting

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Server Support Latinoamerica
      • Dec 2015 - Jul 2017

      • Queue manager • Troubleshooting and resolution• OS: Windows, Centos, Red Hat, Ubuntu, VMware• Parts dispatch• Assigning cases to the queue team• Chat: Costumer support • Queue manager • Troubleshooting and resolution• OS: Windows, Centos, Red Hat, Ubuntu, VMware• Parts dispatch• Assigning cases to the queue team• Chat: Costumer support

  • Grupo Agroindustrial Numar S.A.
    • Hand Held Technical Support
      • Jan 2011 - Dec 2015

      • Technical support to sales agents• Troubleshooting and resolution• Team project template management• Open Source projects • Parts dispatch• Assigning cases to the queue team • Technical support to sales agents• Troubleshooting and resolution• Team project template management• Open Source projects • Parts dispatch• Assigning cases to the queue team

Education

  • Universidad Fidélitas
    Computer Systems Engineering (Currently in progress)
    2013 - 2019
  • Palo alto Portal Partner
    PCNSA Curso, PCNSA
    2020 - 2020
  • Udemy Academy
    Creating and working with automation test report using EARS, Information Technology
    2018 - 2018
  • Linux Foundation
    Linux Essentials System Administration, Linux Fundamentals
    2017 - 2018
  • Universidad Nacional de Costa Rica
    Web Desing Joomla
    2013 - 2013
  • Colegio Universitario Boston
    Accounting Assistant
    2011 - 2012
  • FundaTEC
    8 levels of english
    2007 - 2009

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