Dept. of Human Services/ Division of Social Services, Community Liaison

• Apr 2019 - Present

Established solid, trusting, helpful connections with businesses and nonprofit organizations such as local governments, police forces, and legal, medical, and healthcare organizations. Build and enhance relationships with community members, leaders, and organizations. Attend various fairs to promote and bring awareness of the government benefits handled at the agency. Create detailed documents, flyers, and handouts that promote and provide a better understanding of government benefits managed at our office for the community. Assist in many complex cases and situations by using social worker skills to ease and bring light to the problem. Attend many community events to make connections that add value to the job. Serve on relevant committees, like HSAC. Speak and instruct in front of outreach audiences to promote awareness of government benefits and processes. Work and communicate with individuals, families, and small and large groups to resolve conflicts, explaining what applying for government benefits entails, how the community can benefit, the application process, and more. Prepare reports, documents, and correspondences while assisting with information in general areas or specific client cases. Show less

Department of Human Services / Division of Social Services- Services Social Worker

• Sep 2014 - May 2019

Interview Union County residents that are facing housing emergencies, ie. back rent, back utilities, eviction and any other possible emergency, not planned throughout their day to day lives.Assess people in the best possible way in order to avoid Homelessness. Under this function we make contact with other government agencies like DCPP, Social Security Administration, IRS, Hospitals and many others, also non-profits and private entities in order to assist the person with the emergency, whether to obtain infomration to determine possible paths to avoid Homelessness or to provide the person with enough information for them to start a process that will lead to a better and stable living situation. By interviewing and with verification provided the Social Worker determines type and length of shelter placement, under state regulations. Works hand in hand with other units within the agency, case workers, supervisors to determine person's need/emerency. Show less

Department of Human Services / Division of Social Services - Human Services Specialist II

• Mar 2010 - Aug 2014

Work as an Interviewer and/or Processor positions both Intake and Redeterminations Units, while implementation of new structure model in the welfare agency.Worked with minimal supervision, applying knowledge of rules and regulations learned throughout years of experience. Verified, interpret and analyze information on forms to determine program eligibilities and acceptance. Conducted detailed interviews to obtain information needed to determine best possible ways to assist, and provide applicants with information necessary to seek assistance or benefits from other agencies.Collected, analyze and record data and information to evaluate the client'st need for support services, by making proper referrals.Collaborated with appropriate staff members to plan and carry out programs and other services.Prepare reports as needed and maintained records and files of applicants. Show less

Department of Human Services / Division of Social Services - Human Services Specialist I

• Mar 2008 - Mar 2010

Under the close supervision of a designated supervisor in a welfare agency, does the field and office work involved in the collection, recording, analysis, and evaluation of data, to include the employability, the medical status and the physical or mental health of applicants/clients, for the purpose of determining applicants'/clients' eligibility for program services; provides information to families and individuals to achieve self sufficiency through employment opportunities and/or child support services. Show less

Small Business Owner/Manager

• Aug 2011 - Dec 2016

Deli set up as Corporation on 2011. Manager since July 2014. Worked hand in hand with Operation and Kitchen managers for the success of business. Diligent in the legal and clientele relations. Managed from three to ten part-time and full-time employees. Maintained licenses and insurances up to date. Deli set up as Corporation on 2011. Manager since July 2014. Worked hand in hand with Operation and Kitchen managers for the success of business. Diligent in the legal and clientele relations. Managed from three to ten part-time and full-time employees. Maintained licenses and insurances up to date.

Tax Associate - Seasonal

• Aug 2002 - Dec 2016

As a Tax Associate: Analyze data provided by clientele, in order to file taxes properly, applying credits, adjustments all that applied to client's situation. Accurately respond and advise clients during tax preparation. Explain procedures, credits and any other topics in relation to IRS laws. Assist people to obtain their ITIN’s for tax purposes only. As a Tax Associate: Analyze data provided by clientele, in order to file taxes properly, applying credits, adjustments all that applied to client's situation. Accurately respond and advise clients during tax preparation. Explain procedures, credits and any other topics in relation to IRS laws. Assist people to obtain their ITIN’s for tax purposes only.

Small Business Owner/Operations Manager

• Mar 2011 - Jul 2012

Operated and managed a successful Peruvian restaurant. Built relationships with various vendors to provide supplies, maintained quality inventory control. Maintained accurate accounts payable/receivable and cash flow. Managed eight full-time and part-time personnel and was in charge of all HR functions: hiring, promoting and terminating. Made sure that the business operated with all the proper licenses and insurances. Operated and managed a successful Peruvian restaurant. Built relationships with various vendors to provide supplies, maintained quality inventory control. Maintained accurate accounts payable/receivable and cash flow. Managed eight full-time and part-time personnel and was in charge of all HR functions: hiring, promoting and terminating. Made sure that the business operated with all the proper licenses and insurances.

Payroll Supervisor/Problem Specialist

• Sep 2002 - Feb 2008

Supervised, monitored and assigned payroll work to 12 -14 employees on a daily basis and in a week deadline in-site and remotely. Interpret various driver reports to produce weekly paychecks. Accurate set ups of tax deductions to employee from PA location. Support and assist office managers and operation managers with account ledgers according to clientele, company customer. Analyze, investigate and resolve in an efficient manner problems with employees and/or companies such as discrepancies of shortage or surplus of work hours and/or personnel wages. Constantly meeting timelines and deadlines due to payroll problems and payroll work. Show less

Payroll Coordinator

• Sep 2000 - Sep 2002

Oversaw payroll from 10 to 2,000 employees daily/weekly for our NJ and PA offices. Worked with Microsoft Word, Excel, Crystal Reports system-JKM Temp Plus to generate weekly payroll. Always resolved problems pertaining to dollar amounts and hours, in order not to overbill or/and under bill our company clients, in a timely manner. Work closely with on-site operations personnel to accurately manage weekly cash flow and accounts payable and receivable.

Assistant Manager

• Sep 1998 - Sep 2000

Loan Officer Assistant

• Aug 1997 - Aug 1998

It started as a temporary position, challenging me to learn about the business quickly. My duty was to organize paperwork as directed by the VP of Business Mortgage Loans. I ended up playing a vital role in the administrative upkeep of the office. Among my duties was to cover the entire loan origination process, including managing paperwork and interacting with everyone involved to keep the process moving efficiently. I checked important loan details and requirements before submitting all documentation to the lenders. I contacted different states, checked for licenses, and ensured that all documentation was within business portfolios that had to be reviewed by other internal departments to proceed with the sales of loan packages, including monitoring incoming and outgoing emails for loan sales to close within a given time. At all times, I reported to the VP Business officer for feedback while adhering to the federal and state tests and licensing requirements. Besides business mortgage loans, I would also review home loan applications and complete administrative tasks for the organization. Show less

Clerk IV

• Sep 1996 - Jul 1997

Under a very successful sales team, I responded to customer questions delivering the best experience to our customers. I have demonstrated the ability to provide our customers with accurate, dependable, and trustworthy information. I exhibited at all times strong customer focus by maintaining customer relationships. I have interacted with internal and external customers, including, but not limited to, claimants, employers, physicians, and attorneys, to mail packages about their new enrollment. Prepared paperwork and worked as a team with sales representatives as needed for presentations to attain small or large insurance accounts. I have worked as a team, always deliberating excellent work ethics and performing as required early or late hours to meet specific quotas as a team. I had to learn and understand the overall marketplace needs and initiate actions representing group insurance claims. Prepared marketing materials, including capabilities and finalist presentations showcasing Prudential’s marketplace differentiators. Proactive partnership with internal contacts to facilitate timely resolution of issues or problems presented by customers and brokers. Constant communication with internal staff to address questions and concerns regarding any aspect of our product offering. Show less

Casino Pit Clerk

• Jun 1995 - Aug 1996

I had clearance to obtain a Gaming License to work in the casinos. Worked on a casino's gaming floor to ensure patrons would have a great experience as they requested credit for playing purposes. One of my roles was to work as a hostess walking around the floor regularly to greet and assist players with their credit as they arrived or sat at a particular game table. Keep track of the number of players in each table that requested credit to avoid errors and for operations to run smoothly during assigned shifts—worked with casino cage cashiers similar to bank tellers. Another role was as a cashier responsible for opening and closing credit registers to maintain accuracy on paperwork. Because of money activity on the floor, I had to keep, organize, and reconcile finance credit logs at the end of my shift. I always worked efficiently in the casino area, the center of commerce, where money, casino chips, credit clips, and other paperwork circulated. Report all machine glitches or malfunctions. I paid close attention to detail to provide proper surveillance of my work area. I had to be very observant to detail, and I would create a report for surveillance if any suspicious activities occurred. I assisted patrons in explaining promotions and answering inquiries while providing excellent customer service. Show less