Experience

Mona

• Software Development
• 1 - 100 Employee

• Technical Customer Success Manager

  • Feb 2021 - Present



morning by Green Invoice

• Israel
• Financial Services
• 1 - 100 Employee

• Customer Support Manager

  • Jun 2019 - Feb 2021



Young Travelling

• Senior Operations Manager

  • Jun 2018 - Jun 2019

  + Led productions of foreign traveling initiatives, through planning and execution. + Oversaw all cross-seas operations and provided RT assistance to ensure a seamless customer experience. + Conducted widespread market research as part of business development and growth efforts. + Spearheaded initiatives to support additional regions significantly increasing revenue. + Provided continuous training and guidance to other department leads including sales and marketing. + Led productions of foreign traveling initiatives, through planning and execution. + Oversaw all cross-seas operations and provided RT assistance to ensure a seamless customer experience. + Conducted widespread market research as part of business development and growth efforts. + Spearheaded initiatives to support additional regions significantly increasing revenue. + Provided continuous training and guidance to other department leads including sales and marketing.



The Better Guys LTD

• Acquisition and Site Manager

  • Apr 2016 - May 2018

  + Head of all acquisition management for one of Tel Aviv’s most prominent restaurants. + Managed entire budget through meticulous planning and resource allocation. + Handled all logistic needs including orders, vendors and outsourced professionals in a timely manner and within budget. + Managed 2 acquisition specialists and 10 additional staff members indirectly. + Head of all acquisition management for one of Tel Aviv’s most prominent restaurants. + Managed entire budget through meticulous planning and resource allocation. + Handled all logistic needs including orders, vendors and outsourced professionals in a timely manner and within budget. + Managed 2 acquisition specialists and 10 additional staff members indirectly.



The Jewish Agency for Israel

• Israel
• Non-profit Organizations
• 700 & Above Employee

• Senior Counselor

  • 2012 - 2013

  + Developed, coordinated, and executed multiple leadership activities for young adults. + Developed, coordinated, and executed multiple leadership activities for young adults.