Experience

Foxconn Industrial Internet USA

• United States
• Industrial Automation
• 100 - 200 Employee

• IT Manager

  • Jun 2021 - Present

  • Applying patches and update on application, operating systems, and infrastructure equipment • Providing enterprise IT Infrastructure support for Windows, VMWare (server & view), Cisco servers, and networking equipment • Providing support for remote co-located infrastructure and backup data centers • Supporting cyber security products for endpoints, firewalls, and VPNs • Providing support for Microsoft Office, including Exchange • Using diagnostics and monitoring tools to troubleshoot issues • Troubleshooting all server software and hardware issues at remote locations from the corporate environment • Providing support to the Operations team, including traveling (15%) as needed for support • Supporting desktop and mobile tools on Windows 7, 10, and Mac OSX platforms • Working through issue resolution with 3rd party vendors • Owning projects or issues and seeing them through to customer-defined resolution • Documenting and communicating project plans • Equipment procuring and assets tracking



Cisco

• United States
• Software Development
• 700 & Above Employee

• System Administrator

  • Dec 2020 - Jun 2021

  • Maintaining a networking lab used by software engineers and architecture teams in developing high-speed switches, network security equipment and appliances. • Maintaining Switching & routing; VPN; Wired and wireless network equipment • Providing hardware and software engineering support to operate a broad range of servers and switches • Physical layer wiring as well as layer 1 and layer 2 network configuration. • Maintenance and setup of Servers, Laptops, Network switches, VPNs, Firewalls & wireless CPE • Support with 1st and 2nd tier trouble tickets from the CISCO ticketing system.



Acuitus, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Network and System Administrator

  • Oct 2019 - Dec 2020

  Single-handedly solved over 250 3rd and 4th tier trouble tickets from the Department of Defense, US and International companies. Gained over 1000 hours of hands-on experience, designing, building and troubleshooting enterprise-class Windows and Linux servers and Cisco networks. Well versed in the concepts underlying the technology across most facets of IT, with confidence to tackle both problems that are understood as well as new technologies as they arise. Single-handedly solved over 250 3rd and 4th tier trouble tickets from the Department of Defense, US and International companies. Gained over 1000 hours of hands-on experience, designing, building and troubleshooting enterprise-class Windows and Linux servers and Cisco networks. Well versed in the concepts underlying the technology across most facets of IT, with confidence to tackle both problems that are understood as well as new technologies as they arise.