Experience

Northwestern University

• United States
• Higher Education
• 700 & Above Employee

• User Support Specialist Tier 2 at Northwestern University

  • Jun 2019 - Present



Adler University

• United States
• Higher Education
• 200 - 300 Employee

• Sr. Technology Helpdesk/AV

  • Jan 2017 - Jun 2019

  • Tier 1, Tier 2 technology support for faculty, staff, student community across Adler’s Chicago, Vancouver, and Online campuses.• Support ticket management and assignment for junior Helpdesk Specialist team.• Network, Office 365 account onboarding, offboarding, and lifecycle management.• On and off-campus remote support of Windows, Mac, and mobile platform interaction with Adler technology systems.• Malware detection and mitigation for Adler workstation assets.• Develop workstation imaging system to standardize operating system/configuration parameters for Adler workstation fleet.• Workstation asset management for fleet of 450+ computers.• Classroom technology optimization, support and utilization.• Windows 10/Office 2016 fleet migration support.• Integration support for OneDrive, Office 365 Groups, Office 365 Teams for faculty, staff, and students.• Video and web conference facilitation and support.• Comprehensive technology support for on and off-campus events.



UNO Charter School Network

• United States
• Education Administration Programs
• 1 - 100 Employee

• Helpdesk Technician

  • Dec 2015 - Aug 2016

  •Provided technical support for 50+ users and ensured maintenance of laptops, workstations,printers and peripherals. •Resolved service request and trouble tickets in timely manner.•Deployed new workstations, installed and configured testing software and provided new system images.• Ensured quick solutions and escalated users issues to senior staff and supervisors.• Partnered with other Team members for long term projects.•Tracked inventory, warranties and equipment agreements.



Midwestern Career College

• United States
• Higher Education
• 1 - 100 Employee

• IT Technical Support

  • May 2013 - Dec 2015

  •Manage Computer and Network Issues within an HP/DELL environment.•Deploy Windows 7 Enterprise images using WDS on Windows Server 2008•Provide support for everyday technical difficulties such as mapping network drives, outlook POP3/IMAP configurations, application compatibility, network printing and scanning, hardware and software.•Track inventory of hardware equipment creating logs through excel. •Manage Computer and Network Issues within an HP/DELL environment.•Deploy Windows 7 Enterprise images using WDS on Windows Server 2008•Provide support for everyday technical difficulties such as mapping network drives, outlook POP3/IMAP configurations, application compatibility, network printing and scanning, hardware and software.•Track inventory of hardware equipment creating logs through excel.