Experience

Al Rahmah Home Nursing Services

• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Service Officer

  • Oct 2021 - Sep 2023

  United Arab Emirates Understanding the unique needs of individuals receiving home nursing care. by addressing inquiries, concerns, and requests for information. Schedule nursing visits, therapy sessions, and other home healthcare services in coordination with healthcare providers and patients' schedules. to confirm appointment details to patients and caregivers. Assist with the intake process, including gathering patient information, insurance details, and medical history, Ensure that all required… Show more Understanding the unique needs of individuals receiving home nursing care. by addressing inquiries, concerns, and requests for information. Schedule nursing visits, therapy sessions, and other home healthcare services in coordination with healthcare providers and patients' schedules. to confirm appointment details to patients and caregivers. Assist with the intake process, including gathering patient information, insurance details, and medical history, Ensure that all required documentation is completed accurately. Help patients and families understand insurance coverage, billing procedures, and financial responsibilities, by verifying insurance information, processing claims, and addressing billing inquiries. Collaborate with healthcare professionals, nurses, therapists, and physicians to ensure seamless care transitions and coordination, and to confirm any changes in the care plan to both patients and caregivers. Communicate effectively with healthcare providers, and conduct follow-up calls, surveys, and assessments to gather feedback from patients and their families about the quality of care provided, to resolve complaints promptly to the satisfaction of all parties. Educate patients and families Provide information about home healthcare services, medication management, specialized therapies, available resources, and support networks. Maintain accurate updated records of patient interactions, appointments, and service requests, Ensuring that electronic health records (EHR) are updated with relevant information. Resolve issues related to scheduling conflicts, insurance denials, or patient concerns, by finding solutions to logistical challenges that may arise in home healthcare delivery. Manage multiple inquiries, appointments, and administrative tasks simultaneously while maintaining accuracy and efficiency. Show empathy and patience when dealing with patients and families who may be going through challenging medical situations. Show less



Neil Debt Collection

• Qatar
• Banking
• 1 - 100 Employee

• Collection Agent

  • Aug 2019 - Sep 2021

  Qatar Collection officer (Debt collection) certified by Vodafone at Neil Debt collection Collecting all BULK SMS segment in terms of collections and maintaining the relationship between the company and the customer. Providing services regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies, and short payments. Monitoring assigned accounts, Customer calls, account adjustments, small balance write off, customer… Show more Collection officer (Debt collection) certified by Vodafone at Neil Debt collection Collecting all BULK SMS segment in terms of collections and maintaining the relationship between the company and the customer. Providing services regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies, and short payments. Monitoring assigned accounts, Customer calls, account adjustments, small balance write off, customer reconciliations, and processing credit memos. Weekly and monthly reporting to direct supervisor using. Processing monthly credit memos and the appropriate reporting. High volume phone calls to assigned delinquent customers. Reconcile customer disputes as they pertain to payment of outstanding balances that are due. Strong communicator, problem-solving, and analytical skills required. Show less



BRQIA

• Qatar
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Jul 2018 - Jul 2019

  Qatar Promoting company services, and Overseeing customer account management, including negotiating contracts and agreements to maximize profit. Help customers through email, phone, online presentations, screen-share, and in-person meetings. Develop a trusted consulting relationship with key accounts, customer stakeholders and executive sponsors. Ensure the timely and successful delivery of our SMS according to customer needs and objectives. Communicate clearly the progress of… Show more Promoting company services, and Overseeing customer account management, including negotiating contracts and agreements to maximize profit. Help customers through email, phone, online presentations, screen-share, and in-person meetings. Develop a trusted consulting relationship with key accounts, customer stakeholders and executive sponsors. Ensure the timely and successful delivery of our SMS according to customer needs and objectives. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Monitor and analyse customer's usage of our services. Show less



Shalan Advertising

• Qatar
• Advertising Services
• 1 - 100 Employee

• Graphic Designer

  • Jul 2015 - Jun 2018

  Doha, Qatar Design Creation: Create visually appealing and effective designs for a wide range of media, and develop designs that align with the project's goals, objectives, and target audience. Visual Identity and Branding: Develop and maintain visual identities and branding materials for companies, organizations, or products, to ensure brand consistency across all design materials. Print Design: Design marketing collateral, such as brochures, flyers, posters, business cards, and banners, and… Show more Design Creation: Create visually appealing and effective designs for a wide range of media, and develop designs that align with the project's goals, objectives, and target audience. Visual Identity and Branding: Develop and maintain visual identities and branding materials for companies, organizations, or products, to ensure brand consistency across all design materials. Print Design: Design marketing collateral, such as brochures, flyers, posters, business cards, and banners, and prepare files for print production, ensuring they meet industry standards and specifications. Digital Design: Create digital assets for websites, social media, email marketing, and online advertising campaigns, Design user interfaces (UI) and user experience (UX) elements for websites and mobile applications. Illustration and Iconography: Create custom illustrations, icons, and infographics to enhance visual storytelling, Illustrate concepts, ideas, or narratives to complement written content. Typography: Select and manipulate typefaces (fonts) effectively to enhance design aesthetics and readability, Create typographic compositions that convey messages and establish visual hierarchy. Layout and Composition: Arrange visual elements, text, and images in a balanced and aesthetically pleasing manner, Consider principles of design, to create impactful layouts. Client Collaboration & Concept Development: Collaborate with clients, marketing teams, or art directors to gather project requirements to develop design concepts and ideas and translate conceptual ideas into visually compelling designs. Project Management: Manage multiple design projects simultaneously, adhere to deadlines, and prioritize tasks effectively. Quality Control: Review and proofread design materials to ensure accuracy, consistency, and error-free deliverables. Problem-Solving: Identify design challenges and propose creative solutions to meet project objectives. Show less



SMSA

• Saudi Arabia
• Freight and Package Transportation
• 700 & Above Employee

• (CSA) Customer Service Agent

  • Mar 2012 - Jun 2015

  Al-Riyadh Governorate, Saudi Arabia Respond to customer inquiries and requests through various communication channels, including phone, email, and live chat. Provide assistance with shipping inquiries, tracking packages, delivery status, rates, and services. Address and resolve customer concerns, complaints, and issues related to shipments, delivery delays, lost packages, or damaged goods. Assist customers with placing new shipment orders, and providing guidance on service options, packaging requirements, and… Show more Respond to customer inquiries and requests through various communication channels, including phone, email, and live chat. Provide assistance with shipping inquiries, tracking packages, delivery status, rates, and services. Address and resolve customer concerns, complaints, and issues related to shipments, delivery delays, lost packages, or damaged goods. Assist customers with placing new shipment orders, and providing guidance on service options, packaging requirements, and shipping labels. Utilizing tracking tools and systems to monitor the status and location of packages, to provide customers with real-time updates on the progress of their shipments. Explain billing and payment process inquiries and discrepancies to customers, including invoicing, payment methods, and account setup. Promoting FedEx's services and solutions to customers, offering options that best suit their shipping needs, and Providing information on special promotions, discounts, and loyalty programs. Verify and validate customer information to ensure that all necessary shipping documentation is complete and accurate, including customs forms for international shipments. Educate customers on proper packaging, labeling, and shipping requirements to prevent common issues during transit. Gather customer feedback and suggestions for service improvement, communicating this feedback to management. Manage multiple customer interactions simultaneously, handling inquiries efficiently and professionally. Provide technical support to customers for FedEx online tools, websites, or mobile applications. Follow protocols for emergency situations, such as weather-related service disruptions, to provide customers with guidance and updates. Participate in ongoing training and development programs to stay informed about FedEx's services, technology, and industry trends. Work according to assigned shifts, including weekends, evenings, or holidays, to ensure continuous customer service coverage. Show less



Smart Link BPO Solutions

• Saudi Arabia
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Customer Service Agent

  • Apr 2011 - Mar 2012

  Saudi Arabia (CSA) Customer Service Agent at (McDonald's) project Taking orders Follow-up orders Issues solving Communicate with the customer Preparing and follow-up with branches



Burgerizzr l برغرايززر

• Saudi Arabia
• Restaurants
• 100 - 200 Employee

• Head Cashier

  • Aug 2010 - Jan 2011

  Saudi Arabia Responsible for accurately handling cash, credit card transactions, and other forms of payment. Count and verify the opening and closing cash registers, ensuring they balance at the start and end of each shift. Greet customers in a friendly and professional manner. Answer customer inquiries about menu items, pricing, and restaurant policies. Resolve complaints or issues related to payments. Supervise and train cashiers and other front-of-house staff on cash handling… Show more Responsible for accurately handling cash, credit card transactions, and other forms of payment. Count and verify the opening and closing cash registers, ensuring they balance at the start and end of each shift. Greet customers in a friendly and professional manner. Answer customer inquiries about menu items, pricing, and restaurant policies. Resolve complaints or issues related to payments. Supervise and train cashiers and other front-of-house staff on cash handling procedures, customer service, and POS (Point of Sale) system operation. Ensure that staff follow restaurant policies and maintain a high standard of customer service. Maintain detailed records of daily cash transactions, receipts, and other financial records. Implement security measures to prevent theft, fraud, or unauthorized access to cash registers. Monitor for counterfeit currency and fraudulent payment methods. Operate and troubleshoot the restaurant's POS system. Create staff schedules and manage shift rotations to ensure adequate coverage during peak hours. Ensure compliance with local and state regulations regarding cash handling and sales tax collection. Responsible for Inventory Management, such as cash register change funds. Collaborate with other restaurant staff, including servers, kitchen staff, and managers, to ensure smooth operations and a positive dining experience for customers. Enforce cash handling policies and procedures to minimize errors and discrepancies. Handle unexpected issues or challenges related to cash handling or customer service efficiently. Continuously train and develop cashier staff to improve their skills and performance. Communicate with restaurant management and staff regarding any financial discrepancies or issues. Show less



Al Hokair Group

• Saudi Arabia
• Hospitality
• 500 - 600 Employee

• Concert Coordinator

  • Apr 2008 - Mar 2010

  Riyadh, Saudi Arabia Plan Event Entertainment Plan events for the company or venue, arranging the associated entertainment. Plan all aspects of the entertainment, such as purchasing necessary equipment and arranging transportation. Hire Entertainment Acts Hire appropriate entertainment acts for events, making sure age-appropriate acts are hired for age-restricted events. also ensure entertainers’ needs are met when they arrive for the event. Oversee Event Entertainment Oversee and ensuring… Show more Plan Event Entertainment Plan events for the company or venue, arranging the associated entertainment. Plan all aspects of the entertainment, such as purchasing necessary equipment and arranging transportation. Hire Entertainment Acts Hire appropriate entertainment acts for events, making sure age-appropriate acts are hired for age-restricted events. also ensure entertainers’ needs are met when they arrive for the event. Oversee Event Entertainment Oversee and ensuring everything is running safely and smoothly. Manage Entertainment Budget Plan and manage the entertainment budget for all company events. Evaluate Entertainment Performance evaluate the overall satisfaction of the event attendees using surveys or listening to attendee feedback. Show less