Youssef SAAD

Senior End User Computing Engineer at Teal Technology Services
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Contact Information
us****@****om
(386) 825-5501
Location
Casablanca-Settat, Morocco, MA
Languages
  • Arabe Native or bilingual proficiency
  • French Native or bilingual proficiency
  • English Full professional proficiency

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Taha Elgraini

Youssef was essential in implementing Nexthink and the various use cases around it. Throughout the 3 months I spent working with him , he has shown great reliability, precise skill and a tremendous motivation to learn the solution and its innerworkings. He has been key in overcoming issues and has shown great patience in doing so. He is also a very enjoyable person to be around and work with. I am confident Youssef's hunger to learn will take him places.

Wassef Zairi

Youssef is a highly focused individual who is at the top of his game in terms of skillset and troubleshooting skills. He is able to understand complex technical issues , articulate his thoughts and ideas both in writing and verbally and provide Solutions .He is also collaborating and sharing knowledge through Forums and Blogs. I strongly recommend him as a dedicated and experienced professional.

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Credentials

  • Communication Fundamentals: How To Communicate Better
    Udemy
    Apr, 2023
    - Nov, 2024
  • Critical Thinking Strategies For Better Decisions
    Udemy
    Apr, 2023
    - Nov, 2024
  • Introduction to Windows PowerShell 5.1
    Udemy
    Apr, 2023
    - Nov, 2024
  • Project Management Fundamentals
    Udemy
    Apr, 2023
    - Nov, 2024
  • Boost Your Productivity: Adapt, Improve, Do!
    Udemy
    Mar, 2023
    - Nov, 2024
  • Introduction to Service Management with ITIL 4
    Udemy
    Mar, 2023
    - Nov, 2024
  • Intune Training with Microsoft Endpoint Manager (MDM / MAM)
    Udemy
    Mar, 2023
    - Nov, 2024
  • IT Troubleshooting Skill Training
    Udemy
    Feb, 2023
    - Nov, 2024
  • IBM Virtual Collaborator
    IBM
    Oct, 2022
    - Nov, 2024
  • Think Like a Hacker
    IBM
    Jun, 2022
    - Nov, 2024
  • IBM Client Mindset
    IBM
    May, 2022
    - Nov, 2024
  • MD-101: Managing Modern Desktops
    Microsoft
    Mar, 2022
    - Nov, 2024
  • Nexthink Professional in Application Experience Management
    Nexthink
    Mar, 2022
    - Nov, 2024
  • The Essence of Experience (XLA) - 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐂𝐡𝐚𝐦𝐩𝐢𝐨𝐧
    ITSM Academy
    Dec, 2021
    - Nov, 2024
  • 2021-22 Cybersecurity & Data Privacy Education
    IBM
    Nov, 2021
    - Nov, 2024
  • MS-900 Exam Prep: Microsoft 365 Fundamentals
    Udemy
    Nov, 2021
    - Nov, 2024
  • Conscious Listening
    Udemy
    Oct, 2021
    - Nov, 2024
  • Learning Agility (People Skills)
    IBM
    Oct, 2021
    - Nov, 2024
  • Nexthink Certified Administrator
    Nexthink
    Sep, 2021
    - Nov, 2024
  • SE Core Client Credential 2021
    Dell Technologies
    Jul, 2021
    - Nov, 2024
  • Sales Core Client Credential 2021
    Dell Technologies
    Jul, 2021
    - Nov, 2024
  • VMware Certified Professional - Digital Workspace 2021
    VMware
    Jul, 2021
    - Nov, 2024
  • VSP - MBL (Mobility Management 2020)
    VMware
    Apr, 2021
    - Nov, 2024
  • VTSP - MBL (Mobility Management 2020)
    VMware
    Apr, 2021
    - Nov, 2024
  • Nexthink Pro Certification
    Nexthink
    Mar, 2021
    - Nov, 2024
  • VMware Workspace ONE - Deploy and Manage
    Global Knowledge
    Mar, 2021
    - Nov, 2024
  • Experience Advocate Certification
    Nexthink
    Dec, 2020
    - Nov, 2024
  • Scrum Foundation Professional Certificate
    CertiProf
    Dec, 2020
    - Nov, 2024
  • Building Your Presentation
    Skillsoft
    Nov, 2020
    - Nov, 2024
  • IBM Cloud Essentials - V3
    IBM
    Nov, 2020
    - Nov, 2024
  • IBM Recognized Speaker/ Presenter
    IBM
    Nov, 2020
    - Nov, 2024
  • Learning How to Learn From Video Courses
    Udemy
    Nov, 2020
    - Nov, 2024
  • Planning an Effective Presentation
    Skillsoft
    Nov, 2020
    - Nov, 2024
  • SCCM Administration
    Skillsoft
    Nov, 2020
    - Nov, 2024
  • SCCM Maintenance & OS Deployment
    Skillsoft
    Nov, 2020
    - Nov, 2024
  • 2020 - Annual Cybersecurity Education
    IBM
    Oct, 2020
    - Nov, 2024
  • Agile Beginner Path
    IBM
    Oct, 2020
    - Nov, 2024
  • IT Support Certification
    Nexth
    Oct, 2020
    - Nov, 2024
  • IT Support Essentials Badge
    Nexthink
    Oct, 2020
    - Nov, 2024
  • IT Support Master Badge
    Nexthink
    Oct, 2020
    - Nov, 2024
  • ITIL® 4 Foundation: Introduction
    Skillsoft
    Oct, 2020
    - Nov, 2024
  • Nexthink Master Certification
    Nexthink
    Oct, 2020
    - Nov, 2024
  • People Skills - Communication, Presentation, Collaboration, and Problem Solving
    IBM
    Oct, 2020
    - Nov, 2024
  • Cloud Core
    IBM
    Sep, 2020
    - Nov, 2024
  • Enterprise Design Thinking Practitioner
    IBM
    Sep, 2020
    - Nov, 2024
  • Introduction to Cloud
    Cognitive Class
    Sep, 2020
    - Nov, 2024
  • Nexthink Essentials Badge
    Nexthink
    Sep, 2020
    - Nov, 2024
  • SE: Core Client Credential 2020
    Dell Technologies
    Jul, 2020
    - Nov, 2024
  • IBM Agile Explorer
    IBM
    May, 2020
    - Nov, 2024
  • Nexthink Basics Training
    Nexthink
    Mar, 2020
    - Nov, 2024
  • ITIL Foundation Certificate in IT Service Management (v3)
    EXIN
    Nov, 2015
    - Nov, 2024
  • Microsoft Office Specialist Excel 2010
    Microsoft
    Dec, 2014
    - Nov, 2024
  • Leading A DEXOps Team
    Nexthink
    Jan, 2023
    - Nov, 2024
  • Setting a DEX Baseline
    Nexthink
    Jan, 2023
    - Nov, 2024
  • XLA Strategy & Survey Design
    Nexthink
    Jan, 2023
    - Nov, 2024
  • DEX Optimization with Nexthink
    Nexthink
    Apr, 2023
    - Nov, 2024
  • DEX Optimization with Nexthink
    Nexthink
    Apr, 2023
    - Nov, 2024
  • Nexthink Content Management
    Nexthink
    Nov, 2022
    - Nov, 2024
  • Nexthink Platform Administration
    Nexthink
    Oct, 2022
    - Nov, 2024
  • Troubleshooting with Nexthink
    Nexthink
    Oct, 2022
    - Nov, 2024
  • Nexthink Infinity Fundamentals
    Nexthink
    Sep, 2022
    - Nov, 2024
  • Microsoft Certified: Data Analyst Associate
    Microsoft
    Jun, 2021
    - Nov, 2024
  • Fortinet Network Security Expert Level 2: Certified Associate
    Fortinet
    Jan, 2021
    - Nov, 2024
  • Lifelong Learning
    CertiProf
    Jan, 2021
    - Nov, 2024
  • Cyber Security Foundation Professional Certificate
    CertiProf
    Dec, 2020
    - Nov, 2024
  • Fortinet Network Security Expert Level 1: Certified Associate
    Fortinet
    Dec, 2020
    - Nov, 2024
  • Remote Work and Virtual Collaboration Professional Certificate
    CertiProf
    Jan, 2021
    - Nov, 2024
  • Cisco Certified Networking Academy
    Cisco

Experience

    • Morocco
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Senior End User Computing Engineer
      • Jan 2020 - Present

    • IT Operation Engineer
      • Oct 2018 - Dec 2019

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Ingénieur d'exploitation IT
      • Oct 2014 - Oct 2018

Education

  • Faculté des Sciences et Techniques Settat
    Master Universitaire Spécialisé, Ingénierie des Systèmes et Réseaux Informatiques
    2016 - 2017

Community

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