Experience

The cooking school

• Egypt
• Food and Beverage Services
• 1 - 100 Employee

• Social Media Marketing Specialist

  • Aug 2020 - Present



INMA Property Management

• Egypt
• Facilities Services
• 1 - 100 Employee

• Guest Service Agent

  • Apr 2019 - Aug 2020



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Travel Advisor

  • Dec 2018 - Jun 2019

  -Offer Travel services to offshore customers - Crossing selling different sort of products by understanding customer's hidden needs - Up selling products - Setting urgency to improve sales outcome - Report to the team supervisor the DPR on daily basis -Offer Travel services to offshore customers - Crossing selling different sort of products by understanding customer's hidden needs - Up selling products - Setting urgency to improve sales outcome - Report to the team supervisor the DPR on daily basis



CIC - Canadian International College

• Egypt
• Education Administration Programs
• 200 - 300 Employee

• Marketing Internship

  • Jul 2018 - Oct 2018

  - Initiate 1st call to leads Regarding Canadian MBA program in Egypt 01/ 07/ 2018 - 01/ 10/ 2018 - Handling all inquiries and dealing with students on different social media pages - Creating Content for Social media pages - Brief them about all the details and Requirements - Decide which stage of buyer's journey they are in - Decide whether the lead is fit and ready for the next step or still require more nurturing - Categorize leads according to their interest and where they belong in buyer's journey - Test the leads English level - Nurture Leads Show less



Vodafone UK

• Technical Support Advisor

  • May 2017 - Oct 2017

  - The main purpose is to facilitate and provide a global customer service standard Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. - Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service. - Help Customer's pay Bills. - Accuracy in handling all assigned tasks. Solve Customer's technical issues. - Mentor and support new employees. - Own and manage the client relationship: resolving calls efficiently and effectively. Show less