Customer Service Manager

• Feb 2023 - Present

IT Supervisor

• Aug 2019 - Feb 2023

MIS Officer

• Feb 2011 - Aug 2019

-Evaluating user needs and system functionality and ensuring that facilities meet these needs.-Planning, developing and implementing services, obtaining competitive prices from suppliers, to ensure cost effectiveness.-Scheduling upgrades and security backups of hardware and software systems.-Researching and installing new systems, Excellent knowledge of technical management, information analysis and of computer hardware/software systems.-Ensuring that software licensing laws are adhered to.-Providing secure access to the network for remote users.-Securing data from internal and external attack.-Offering users appropriate support and advice, Keeping management and clients updated on progress.-Managing crisis situations, which may involve complex technical hardware or software problems.-Monitoring and training new support staff.-Keeping up to date with the latest technologies, Making sure there is a smooth change over from the old system to the new one.-Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.-Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.-Maintains quality service by establishing and enforcing organization standards.-Contributes to team effort by accomplishing related results as needed.-Maintains quality service by establishing and enforcing organization standards.-Install and support LANs, WANs, network hardware and software, internet systems and Determine network and system requirements; Evaluate and modify system's performance.-Design and deploy networks, and Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. Show less