Customer Experience Manager

• Oct 2023 - Present

Manager of Business Analysis & Content Design

• Feb 2023 - Oct 2023

Senior BA / Business Consultant

• Apr 2021 - Mar 2023

Leading key projects such as:- As a Jira Software Administrator capitalizing on past experience in Business Process Re- engineering, Yousef proactively lead an internal project to Redesign, Implement and Automate the business process for handling client requests on Jira Software. The new process has been successfully deployed and has affected 10 different departments and 80+ employees.- Multiple studies related to Labor market and Commerce Sector to Support regulatory and legislative bodies in decision making.- Evaluating the attractiveness of Riyadh season 2021 and its possible impact on the growth in the number of companies in the Entertainment and Tourism sectors. The deliverable included 3 interactive maps. Show less

Senior Consultant

• Oct 2020 - Mar 2021

* As part of a secondment assignment, the goal was to enhance the capabilities and operations of a Project Management Office within a deputyship at a Saudi ministry. * Designed, built and deployed an online unified database. The online database was then linked to a Dashboard designed and developed using Microsoft Power-BI. * As part of a secondment assignment, the goal was to enhance the capabilities and operations of a Project Management Office within a deputyship at a Saudi ministry. * Designed, built and deployed an online unified database. The online database was then linked to a Dashboard designed and developed using Microsoft Power-BI.

Consultant

• Aug 2018 - Oct 2020

* Process re-engineering in the Public Sector as part of a project aimed to re-engineer 800 business processes for a Saudi ministry. Captured the As-Is processes on Microsoft Visio, conducted Gap Analysis, and finally, developed 100+ To-Be processes. * Developed new operating models for several real estate regulatory initiatives . Specifically developing organizational structures, mandates, RACI matrices, processes and job descriptions, in addition to conducting workload sizing for several initiatives. * Ensuring (Know-Your-Customer) data quality on a project with a large bank in Saudi Arabia, including conducting several tests on a test environment, identifying and analyzing pain points, system and operational issues Show less

Production Intern

• Jan 2018 - Feb 2018

Coop Student, Logistics Department

• Feb 2017 - Aug 2017

Mathematics Tutor

• Oct 2014 - Jan 2015

A math tutor as part of the Peer Assistance Program. All 3 students successfully passed the course. A math tutor as part of the Peer Assistance Program. All 3 students successfully passed the course.