Product Manager

• Feb 2023 - Present

Product Owner

• Mar 2020 - Feb 2023

Product Owner @ ACI Worldwide - Fraud Detection Solutions Responsible for maximizing the value of the product and work of the Development teams - Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements - Defining the vision for the team’s product - Creating a product road map based on this vision - Managing the product backlog and prioritizing them based on changing requirements - Overseeing all stages of product creation including design and development - Developing user stories - Monitoring and evaluating product progress at each stage of the process - Liaising with the product team and end-users to deliver updates - Participating in Scrum meetings and product sprints Show less

IT Services Team Lead (SaaS platform delivery)

• Apr 2019 - Mar 2020

Full ownership of IT services to all customers during various phases of deployment of revolutionary SaaS platform solutions to clients in Life Science industries.- mobilising delivery teams, working through initial scoping and planning activities- transitioning projects into delivery and managing them end-to-end- supervising, handling and report on progress against project plans, - leading critical issues, risks and dependencies, reporting across partners - engagement with all levels of stakeholders- building strong relationships internally & externally to achieve successful closure of each deliverable- providing support to both internal and external teams during the project lifecycle- Supporting Leadership by contributing to the formulation of responses for new client proposals and /or support requests and queries Show less

Quality Control Test Engineer

• Jul 2018 - Mar 2020

As QC engineer I am responsible for design, generation and execution of software test protocols.The processes and methodologies that I would use on daily basis would include but not be limited to Installation Qualification (IQ) Operational Qualification (OQ) Performance Qualification (PQ) and other Qualification and Validation procedures and processes specific to Life Science Industries.- execution of validation and test protocol throughout the whole lifecycle of a project- supporting PM office throughout project delivery & implementation - maintaining project documentation & delivering the same into the QMS- Maintain QC dashboard and metrics- Regulatory and customer audit support- Supporting external vendor audits- Supporting customer complaints process- Execution and approval of qualification/validation documentation. Show less

Software Test Engineer

• Sep 2017 - Jun 2018

Working as part of a SCRUM team in a QA tester role.- working with Product Owners and the team to define the Definition of Done- actively collaborating with developers and business stakeholders to clarify user stories - ensuring compliance with acceptance criteria, especially in terms of 'testability', consistency, and completeness- writing test cases to cover current sprint development while maintaining an overall regression test suite- report bugs/defects during test execution- verifying that resolved bugs have been fixed - participating in daily stand-up meetings, backlog refinement sessions, team retrospectives, suggesting and implementing improvements- assisting the team in terms of test automation techniques and implementation- executing performance and load tests on the system Show less

Route Optimisation BI Specialist and Project Delivery Management

• May 2014 - Sep 2017

As a Route Optimisation Specialist, I used a suite of powerful vehicle route scheduling systems and data mining tools and techniques such as ETL to create what-if simulations, master route creation, and the daily optimisation of distribution routes and operations. - delivering various IT solutions to meet customer's needs using principles, methodologies and tools such as -- MS SQL -- SSRS -- Web Services -- CRM installation and configuration and other bespoke software packagesThe above role, gives me the opportunity to further develop and achieve deeper knowledge of systems such as:- TSQL- SSRS- Webservices- IIS- Network configuration- Windows server- Project Management Show less

Vehicle Technology Support Centre Team Leader

• Jan 2012 - May 2014

Leading and Supervising a Team of ~15 Engineers providing Support to end to end software & on-vehicle technology to the Recycling and Waste Management Industry across the MID-WEST EUROPE, IRELAND, UK, FRANCE and NORDIC region. My main duties were:- 1st and 2nd level Support for Remote On Vehicle Technology - 1st and 2nd level Support for Back Office Solutions, CRM systems, Handheld Solutions- the above included installation of new software, work with TSQL Database, Web Service Solutions and other IT Solutions, specifically designed to meet customer's requirements- responsible for Training of Support Engineers- implementing and creating Training Materials and Processes- implementing General Process including Sales Team, Installation Team, Support and Service Team- responsible for Field Service Engineer schedule and job assignment- during this role, I co-operated with in-house Development Department on developing bespoke mobile Android application for Service Engineer Job Management, linking with Netsuite CRM- ensuring that all staff is following company procedures according to company's ISO standards- I was also responsible for various Support Centre KPIs, mainly related to Service Delivery- preparing and presenting reports for MD and GM on weekly/monthly and quarterly basis- creating, implementing and co-operating on improvement solutions to improve Support Centre KPIs Show less

Service and Support representative

• May 2007 - Jan 2012

Support Representative to end to end software & on-vehicle technology to the recycling and waste management industry. AMCS technology operates globally on over 1,500 vehicles & 5 million containers, at over 700 sites and our software manages over £2 billion in revenue each year.My main duties were:- e-mail and phone Support to customers, call logging and follow up all the way to closure of the job- remote assistance on on board vehicle technology as well as office staff- service and repairs of RFID and BAR Code Handheld devices- installation of new software- maintenance of in-house technology- scheduling work for Field Service Engineers Show less

Sales Representative

• Jan 2006 - Jan 2007

Responsible for sales in West-South region of Slovakia in Zeppelin's division forklifts - Hyster Slovakia. I was responsible for direct sales to the industry as well as sales through tenders. This position gave me deep inside knowledge of the industry and sales processes used within. I was responsible for the sales case from its very start to complete closure and hand-over to Service department. Responsible for sales in West-South region of Slovakia in Zeppelin's division forklifts - Hyster Slovakia. I was responsible for direct sales to the industry as well as sales through tenders. This position gave me deep inside knowledge of the industry and sales processes used within. I was responsible for the sales case from its very start to complete closure and hand-over to Service department.

Junior Sales Executive

• Jan 2004 - Dec 2006

As a Junior Sales Executive in Egamed, company focused on sale and service of medical and physiotherapy equipment, I had the opportunity to learn not only new sales strategies and processes, but also broaden my knowledge of various medical devices, such as ECG monitoring devices, defibrillation devices and other products from Swiss manufacturer Schiller. During my employment in Egamed, I actively participated on installation and configuration process of 12 monitoring devices in Special Care Unit of Hospital in Bratislava, Slovakia. I was also installing and configuring complete cardio-vascular monitoring and measuring systems, as well as servicing these, mostly computer based units and whole systems. Working here, helped me to achieve better understanding of various medical devices and units, as well as learned me to various Sales Processes, from direct sales, through tenders all the way to International Tenders for full hospital equipment, that I actively worked on. Show less

Sales Executive

• Sep 2002 - Dec 2003

As a Sales Executive in authorised Toyota dealer Centre, I was responsible for: -Developing buyers by maintaining rapport with previous customers, suggesting trade-ins, greeting new customers, responding to various inquiries related to sales, recommending sales campaigns and promotions -Providing senior management with sales reports -Demonstrating Toyota cars by explaining its characteristics, capabilities, and features; -Taking test drives, explaining warranties and services As a Sales Executive in authorised Toyota dealer Centre, I was responsible for: -Developing buyers by maintaining rapport with previous customers, suggesting trade-ins, greeting new customers, responding to various inquiries related to sales, recommending sales campaigns and promotions -Providing senior management with sales reports -Demonstrating Toyota cars by explaining its characteristics, capabilities, and features; -Taking test drives, explaining warranties and services