Experience

High-Tech Solutions

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Engineeer

  • Sep 2019 - Present



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Freelance Videographer /Photographer Editor

  • Jan 2013 - Present

  Freelance Videographer /Photographer Editor Freelance Videographer /Photographer Editor



Woodlands Transport

• Singapore
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service (Changi Airport)

  • Jun 2018 - Aug 2019

  Calculated correct order totals, updated accounts and maintained detailed records for inventory management.Trained new personnel regarding company operations, policies and services.Investigated and resolved customer inquiries and complaints quickly.Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.Cross-trained and provided back up for customer service managers.Acquired [Number] new customers, generating [Number]% of team revenue.Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.Increased efficiency and performance by monitoring team member productivity and providing feedback.



Singapore Civil Defence Force

• Singapore
• Government Administration
• 100 - 200 Employee

• Firefighter (National Service

  • May 2016 - May 2018

  Executed well-informed critical decision making in high-pressure situations.Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.Conducted equipment and vehicle checks to maintain continuous and safe operation.Followed quality standards and procedures to minimize errors and maximize customer satisfaction. Executed well-informed critical decision making in high-pressure situations.Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.Conducted equipment and vehicle checks to maintain continuous and safe operation.Followed quality standards and procedures to minimize errors and maximize customer satisfaction.