Production Supervisor

• Jun 2021 - Present

Operations Manager

• Sep 2019 - Jun 2021

Account Manager

• Mar 2018 - Sep 2019

Responsible for executing sales and customer relationships, maintaining the company's competitive position in the marketplace, and increasing market share. Monitor the installation of services and customer's perceptions and attitudes towards the services provided. Identify and communicate any specific customer preferences or requests for service to production, and immediately provide solutions to any customer complaints. Responsible for executing sales and customer relationships, maintaining the company's competitive position in the marketplace, and increasing market share. Monitor the installation of services and customer's perceptions and attitudes towards the services provided. Identify and communicate any specific customer preferences or requests for service to production, and immediately provide solutions to any customer complaints.

Manager

• Jul 2017 - Mar 2018

Operations Manager

• Jan 2014 - Dec 2016

Oversight in every aspect of service delivery for 20+ technicians.- Ensure that branch is compliant with all federal, state, and municipal pesticide regulations.- Order product based on production capacity and season.- Train all technicians in proper application technique, safety procedures, agronomics, and customer communication.- Ensure on-time service for all customers by managing day-to-day scheduling, as well as production pacing.- Work with customers directly to ensure their service meets and exceeds expectations.- Won 2015 Plains Region Branch of the Year Award.

Lawncare Specialist

• May 2010 - Jan 2014

Apply lawncare products to customer lawns according to company andFederal/State Dept. of Agricultural standards.* Tailor lawncare program to specific needs of each customer's lawn, includingsoil type, sun/shade, turf type, etc.* Responsible for day-to-day maintenance of company vehicle, as well as weeklymaintenance checks and reporting.* Received branch awards for Runner-up Specialist of the Year, Quickest ServiceCall Turnaround, and Highest Customer Retention for the 2010 season.

General Manager

• Nov 2007 - Feb 2010

Hired and oversaw training of all employees to company standards.* Placed food orders and designed weekly schedule to maximize productivity andminimize waste in food and labor costs.* Directly responsible for profitability and product quality for store.* Rapid adaptation to local and national market exigencies, in the form ofcurrent specials and local store marketing, as well as product and staffing on hand.* Consistently received high results on quarterly company mission criticalinspections.* Raised product quality scores from lowest in area to consistent top 3 resultswithin one month of entering position.

Delivery Driver

• Sep 2005 - Nov 2007

As Delivery Driver, responsible for quickly and efficiently delivering product to customer’s door, collecting payment, and facilitating a world-class customer experience.

Detection Specialist/Magellan Specialist

• May 2007 - Nov 2007

Used proprietary software and video editing to screen sporting event broadcasts for audio and visual mentions of client sponsors. * Responsible for 100% accuracy in reporting mentions, and forwarding completed broadcast sections for summation. * Became Magellan program manager, due to extensive knowledge of computer usage, using said program to more efficiently process client mentions in multiple broadcasts. Used proprietary software and video editing to screen sporting event broadcasts for audio and visual mentions of client sponsors. * Responsible for 100% accuracy in reporting mentions, and forwarding completed broadcast sections for summation. * Became Magellan program manager, due to extensive knowledge of computer usage, using said program to more efficiently process client mentions in multiple broadcasts.

Delivery Driver/Assistant Manager/General Manager

• Sep 2005 - Sep 2007

As Delivery Driver, responsible for quickly and efficiently delivering product to customer's door, collecting payment, and facilitating a world-class customer experience. * As Assistant Manager, ran assigned shifts, responsible for customer service, product quality, cash controls, employee behavior, store cleanliness, and adherence to company standards. * As General Manager, was directly responsible for all store functions, including product quality, facility cleanliness, profit and loss statements, workforce training, customer service, staffing, local store marketing, and commissary orders.