Younghye Baig
Account Manager at Rice Insurance- Claim this Profile
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Korean Native or bilingual proficiency
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English Professional working proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Maria-Luisa Gay
Younghye Baig and I were partners on the implementation and delivery for large global engagements out of the US. I managed relationships and services with central stakeholders, and Younghye was the account lead, based in Seoul, that managed the local relationships. Younghye was an excellent partner to the local stakeholders. She was flexible, yet firm, and demonstrated excellence in all of the communication in the service set up and implementation for our local customers. What I admired so much about Younghye was her ability to get things done on her own, and, when needed, to delegate effectively and get things done equally well through others. This is a clear indication of true leadership and her ability to create followership. Younghye brings tremendous value to any company that places value on the customer experience.
Bo-Ra Choi
I highly recommend Younghye Baig. I was one of her clients when she was at Berlitz Korea. I was an HR Business Partner at Bristol Myers Squibb while I worked with her. Our company needed personalized training courses for our key talent and executive’s business /communication skills. What impressed me about her were her extraordinary skills and abilities demonstrating a strong customer service mindset and proactive communication. For example, she thought ahead to what would matter most to the client and how to value the different services on behalf of the Korean market representatives. I received excellent, well-organized and customized administration services from her, from the course design to leading her team. Especially, I trusted her report and concise communication, not only written and verbal, but also in either Korean or English. The context she provided was helpful to better understand our key talent/executive’s learning status and what to do to drive their growth. Additionally, she has a good sense of balance while she is providing analysis reports and action recommendations for her customer’s investment and growth perspectives. After our talent development course ended, all of our employees expressed an extremely high satisfaction level with the program. Their satisfaction was so high, they said the course was the best that they had experienced. For example, some of our employees were even willing to pay out of their own pockets to continue with more courses. This shows not only how she was able to manage her own team, but also how hard she worked for her client’s experiences. While I worked with her, she played an important partner role in my company’s talent development services. I was truly lucky to meet her as my counterparty as a customized course provider, and I can assure anyone that she would be an asset to any company.
Maria-Luisa Gay
Younghye Baig and I were partners on the implementation and delivery for large global engagements out of the US. I managed relationships and services with central stakeholders, and Younghye was the account lead, based in Seoul, that managed the local relationships. Younghye was an excellent partner to the local stakeholders. She was flexible, yet firm, and demonstrated excellence in all of the communication in the service set up and implementation for our local customers. What I admired so much about Younghye was her ability to get things done on her own, and, when needed, to delegate effectively and get things done equally well through others. This is a clear indication of true leadership and her ability to create followership. Younghye brings tremendous value to any company that places value on the customer experience.
Bo-Ra Choi
I highly recommend Younghye Baig. I was one of her clients when she was at Berlitz Korea. I was an HR Business Partner at Bristol Myers Squibb while I worked with her. Our company needed personalized training courses for our key talent and executive’s business /communication skills. What impressed me about her were her extraordinary skills and abilities demonstrating a strong customer service mindset and proactive communication. For example, she thought ahead to what would matter most to the client and how to value the different services on behalf of the Korean market representatives. I received excellent, well-organized and customized administration services from her, from the course design to leading her team. Especially, I trusted her report and concise communication, not only written and verbal, but also in either Korean or English. The context she provided was helpful to better understand our key talent/executive’s learning status and what to do to drive their growth. Additionally, she has a good sense of balance while she is providing analysis reports and action recommendations for her customer’s investment and growth perspectives. After our talent development course ended, all of our employees expressed an extremely high satisfaction level with the program. Their satisfaction was so high, they said the course was the best that they had experienced. For example, some of our employees were even willing to pay out of their own pockets to continue with more courses. This shows not only how she was able to manage her own team, but also how hard she worked for her client’s experiences. While I worked with her, she played an important partner role in my company’s talent development services. I was truly lucky to meet her as my counterparty as a customized course provider, and I can assure anyone that she would be an asset to any company.
Maria-Luisa Gay
Younghye Baig and I were partners on the implementation and delivery for large global engagements out of the US. I managed relationships and services with central stakeholders, and Younghye was the account lead, based in Seoul, that managed the local relationships. Younghye was an excellent partner to the local stakeholders. She was flexible, yet firm, and demonstrated excellence in all of the communication in the service set up and implementation for our local customers. What I admired so much about Younghye was her ability to get things done on her own, and, when needed, to delegate effectively and get things done equally well through others. This is a clear indication of true leadership and her ability to create followership. Younghye brings tremendous value to any company that places value on the customer experience.
Bo-Ra Choi
I highly recommend Younghye Baig. I was one of her clients when she was at Berlitz Korea. I was an HR Business Partner at Bristol Myers Squibb while I worked with her. Our company needed personalized training courses for our key talent and executive’s business /communication skills. What impressed me about her were her extraordinary skills and abilities demonstrating a strong customer service mindset and proactive communication. For example, she thought ahead to what would matter most to the client and how to value the different services on behalf of the Korean market representatives. I received excellent, well-organized and customized administration services from her, from the course design to leading her team. Especially, I trusted her report and concise communication, not only written and verbal, but also in either Korean or English. The context she provided was helpful to better understand our key talent/executive’s learning status and what to do to drive their growth. Additionally, she has a good sense of balance while she is providing analysis reports and action recommendations for her customer’s investment and growth perspectives. After our talent development course ended, all of our employees expressed an extremely high satisfaction level with the program. Their satisfaction was so high, they said the course was the best that they had experienced. For example, some of our employees were even willing to pay out of their own pockets to continue with more courses. This shows not only how she was able to manage her own team, but also how hard she worked for her client’s experiences. While I worked with her, she played an important partner role in my company’s talent development services. I was truly lucky to meet her as my counterparty as a customized course provider, and I can assure anyone that she would be an asset to any company.
Maria-Luisa Gay
Younghye Baig and I were partners on the implementation and delivery for large global engagements out of the US. I managed relationships and services with central stakeholders, and Younghye was the account lead, based in Seoul, that managed the local relationships. Younghye was an excellent partner to the local stakeholders. She was flexible, yet firm, and demonstrated excellence in all of the communication in the service set up and implementation for our local customers. What I admired so much about Younghye was her ability to get things done on her own, and, when needed, to delegate effectively and get things done equally well through others. This is a clear indication of true leadership and her ability to create followership. Younghye brings tremendous value to any company that places value on the customer experience.
Bo-Ra Choi
I highly recommend Younghye Baig. I was one of her clients when she was at Berlitz Korea. I was an HR Business Partner at Bristol Myers Squibb while I worked with her. Our company needed personalized training courses for our key talent and executive’s business /communication skills. What impressed me about her were her extraordinary skills and abilities demonstrating a strong customer service mindset and proactive communication. For example, she thought ahead to what would matter most to the client and how to value the different services on behalf of the Korean market representatives. I received excellent, well-organized and customized administration services from her, from the course design to leading her team. Especially, I trusted her report and concise communication, not only written and verbal, but also in either Korean or English. The context she provided was helpful to better understand our key talent/executive’s learning status and what to do to drive their growth. Additionally, she has a good sense of balance while she is providing analysis reports and action recommendations for her customer’s investment and growth perspectives. After our talent development course ended, all of our employees expressed an extremely high satisfaction level with the program. Their satisfaction was so high, they said the course was the best that they had experienced. For example, some of our employees were even willing to pay out of their own pockets to continue with more courses. This shows not only how she was able to manage her own team, but also how hard she worked for her client’s experiences. While I worked with her, she played an important partner role in my company’s talent development services. I was truly lucky to meet her as my counterparty as a customized course provider, and I can assure anyone that she would be an asset to any company.
Experience
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PCF Insurance Services
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United States
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Insurance
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1 - 100 Employee
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Account Manager
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Dec 2021 - Present
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Berlitz Korea Co., Ltd.
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Professional Training and Coaching
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1 - 100 Employee
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Operations Director
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Nov 2019 - Nov 2020
- In response to the COVID-19 pandemic, took prompt actions with online service team, CyberTeachers based in France to comply with the government guidelines, secure safety of employees and customers and enable teams to continue to provide and deliver services
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Training & Development Manager
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Sep 2012 - Nov 2020
- Created training contents and streamlined internal training and development programs - Delivered orientation and product and sales training to new/current employees
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Director of Strategic Business Development
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Aug 2017 - Oct 2019
- Managed and coordinated 200+ tailored training programs and recruitment solutions (yearly) to local conglomerates and multi-national companies through needs analysis, and maintained an average client satisfaction score of 4.5+ out of 5- Successfully collaborated with Berlitz overseas offices on international projects- Worked with Country Manager & Financial Controller on business planning, P&L and forecasting
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Unit Director
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Dec 2014 - Jul 2017
- In charge of operations for two offices and oversaw all functions of administrative duties for various types of projects- Planned, organized and provided on-site logistics for annual Leadership Seminars and semiannual HR Round Tables- Improved work efficiency and productivity for teams: developed operations manual and a number of documents and templates, such as registration forms, scheduling guidelines and coordinated with APEC IT team to update internal software - Handled HR responsibilities, including hiring all entry level employees and some facilitators, on/offboarding activities, documentation and tracking file management Show less
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Samseong Center Director
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Jun 2011 - Nov 2014
- Promoted to run largest center in Korea and received an average score of 92% on supervisor evaluations from 2012-2014 - In charge of center operations and managing Korean and non-Korean employees (approx. 40 employees/center)- Worked as primary liaison between internal teams and clients on a wide range of operations and administrative activities for 150+ customized corporate training programs and workshops annually- Accounting and HR activities such as monthly, quarterly and annual closings and financial/operations reports to headquarters Show less
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Kwanghwamun Associate Center Director
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Nov 2008 - Jun 2011
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Toss Education
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Bundang, South Korea
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Branch Manager
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Feb 2007 - Nov 2008
- Bolstered level of branch operations and administrative workflows - In charge of general accounting and HR activities including hiring, onboarding, and training - Identified, communicated, and resolved customer service-related issues - Bolstered level of branch operations and administrative workflows - In charge of general accounting and HR activities including hiring, onboarding, and training - Identified, communicated, and resolved customer service-related issues
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ACE Sports Membership Agency
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Seoul, South Korea
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Office Associate
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Jun 2005 - Dec 2006
- Responsible for office administrative tasks and customer services - Served as liaison between internal teams and clients, requiring a high volume of document processing, such as quotations, proposals, contracts and tax documents - Responsible for office administrative tasks and customer services - Served as liaison between internal teams and clients, requiring a high volume of document processing, such as quotations, proposals, contracts and tax documents
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Pagoda Academy
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South Korea
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Education Management
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1 - 100 Employee
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Assistant Center Manager
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Dec 2003 - May 2005
Under Pagoda Academy, PagodaOne (formerly Direct English) - Handled administrative duties, including customer inquiries, consultations, enrollment and scheduling - Assisted native English instructors with course preparation and relocation services - General accounting and HR support: instructor time tracking and payroll, financial records update, reports prep and reconciling bank statements Under Pagoda Academy, PagodaOne (formerly Direct English) - Handled administrative duties, including customer inquiries, consultations, enrollment and scheduling - Assisted native English instructors with course preparation and relocation services - General accounting and HR support: instructor time tracking and payroll, financial records update, reports prep and reconciling bank statements
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Education
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1998 - 2004
Korea University
Bachelor's degree, Sports Studies
Community
