VP, Director of Technology Services

• May 2023 - Present

Director, Information Technology

• 2002 - Present

In my most recent role, I enable seamless integration for all parties during merger and acquisition efforts by interpreting procedures, current technology stack, and security posture. I also promote innovation and continuous improvement by providing guidance to the executive team on strategic planning and technology deployment. Moreover, I establish top-tier compliance standards through utilization of best-in-class tools, such as Global Relay, Proofpoint, and MS Office 365 in collaboration with compliance team. I synergize with legal and compliance teams to formulate impactful policies based on NIST cybersecurity framework. Here are the achievements from this role: -Received rapid promotion from Systems Administrator to Manager, Information Technology to Director, Information Technology. -Generated savings worth $1.2M within five years. -Played integral role in planning, migration, and training of 170+ staff members. -Provided leadership to a team of IT professionals, while expanding firm from three to 12 office locations and generating capital savings. -Introduced best possible network security culture via employment of NIST cybersecurity framework as standard for firewalls, DNS, VPN, anti-virus, and multi-factor authentication. -Steered and rolled out disaster recovery and business continuity program, while creating various documentation, including management of policies, processes, and standards (Zerto, NetApp, and VMWare). -Accelerated onboarding / offboarding activities by utilizing Basecamp for process automation. -Enriched end user experience and reduced calls. -Executed process improvements within change control, incident management, and root cause analysis across telecom space with a strong emphasis on service level attainment. -Exercised leadership to spearhead Salesforce CRM data migration project and ongoing user / group administration. Show less