Experience

City of Yellowknife

• Canada
• Government Administration
• 1 - 100 Employee

• Senior Systems Analyst

  • Sep 2017 - Present

  • Consulting with users to determine business needs and technology requirements. • Making recommendations for enhancements and improvements to the City’s information technology infrastructure. • Performing systems analysis functions, developing alternative solutions and conducting feasibility/advisability studies on proposed plans. • Conducting process and data modeling activities for new or enhanced systems. • Creating and monitoring system and program design. • Leading system design walkthroughs to ensure programming, operations and system standards are met. • Assisting in the acquisition, implementation, testing, configuration and deployment of software applications adopted by the City. • Exercising independent judgment in planning, scheduling, organizing, controlling and monitoring project team efforts. • Exercising initiative in adapting and applying procedures to address unusual problem and situations. • Providing direction and control measures to outside consultants. • Acting as a liaison with outside agencies for various information technology initiatives, partnerships and projects. • Creating, distributing, and maintaining user documentation for software applications adopted by the City. • Supporting, enforcing and enhancing policies and procedures regarding all aspects of the City’s information technology infrastructure. • Maintaining and enhancing the technical infrastructure pertaining to the City’s internal and external web sites and services. • Supporting user department representatives in the preparation of data and information for inclusion on the web sites. • Performing database administration and maintenance. • Consulting with and advising computer users in the use of specialized and highly technical software packages, programming languages and computing equipment. • Answering questions, providing technical assistance and training to system users. • Designing, developing, and maintaining custom reports. • Maintaining database applications. Show less



CompuTech

• Yellowknife

• Founder

  • Mar 2016 - Oct 2019

  - Computer repair services: : hardware replacement on desktops or laptops, data recovery, - Software support : Computer tune-up and optimization, virus and malware removal, Microsoft Office products installation and configuration, operating system installation, software installation, backup solutions, file recovery. - IT Consulting Services. - Computer Training. - Computer repair services: : hardware replacement on desktops or laptops, data recovery, - Software support : Computer tune-up and optimization, virus and malware removal, Microsoft Office products installation and configuration, operating system installation, software installation, backup solutions, file recovery. - IT Consulting Services. - Computer Training.



Yellowknife Education District No. 1

• Primary and Secondary Education
• 1 - 100 Employee

• IT Support Specialist, Technical Services

  • Apr 2016 - May 2017



Global Storm IT

• Computer & Telecom Technician

  • Oct 2012 - Apr 2016

  - Install, configure, maintain Windows Server (2008/ 2008 R2/ 2012/ 2012 R2) Active Directory, DHCP, DNS, Virtualisation. - Administration of virtual servers using VMWare and VSphere. - Install, configure and administer Avaya IP Office system and Collaboration Pod Systems. - Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. - Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed. - Construct, install, and test customized configurations based on various platforms and operating systems. - Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase. - Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs. - Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs. - Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executable, and respond to crises in accordance with business continuity and disaster recovery plans. - Provided training for 1000+ users. Show less



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Senior Technology Consultant

  • Sep 2011 - Oct 2012

  Lead the Technology department by setting up processes to improve sales. Trained new employees to meet the company's standards. Responsible for the sales in the Technology department. Provided Technical support to customer's computer and network problems Lead the Technology department by setting up processes to improve sales. Trained new employees to meet the company's standards. Responsible for the sales in the Technology department. Provided Technical support to customer's computer and network problems



Northwestel

• Canada
• Telecommunications
• 200 - 300 Employee

• External Service Desk

  • May 2012 - Sep 2012

  Troubleshooting over the phone for Internet problems for northern communities including DSL, Cable and Satellite Internet. Created and troubleshooted emails and email services. Troubleshooting over the phone for Internet problems for northern communities including DSL, Cable and Satellite Internet. Created and troubleshooted emails and email services.



Cold Mountain Computing

• Junior Programmer

  • May 2011 - Sep 2011

  Created various websites and applications using ASP.NET. Created Databases using Access.Assisted in the testing and supporting existing websites Repaired computer's. Created various websites and applications using ASP.NET. Created Databases using Access.Assisted in the testing and supporting existing websites Repaired computer's.