Technology and Systems Consultant

• Jun 2022 - Present

Associate Technology and Systems Consultant

• Mar 2020 - Jun 2022

• Provide clients with a full range of technical support services for their networks, workstations, remote computing, communications, and Internet needs.• Provide clients with proactive technology recommendations and solutions• Identify client challenges and opportunities for improvements; make recommendations, and implement solutions

System Administrator

• Jun 2019 - Mar 2020

• Administer ServiceNow instance, including patching, updates, instance mirroring, and MID server monitoring and maintenance. • Implement, configure, and maintain core ServiceNow applications including Incident, Problem, Change, Knowledge, Request, Configuration Management, Service Catalog, and Service Portal. • Collaborate with team members on requirement specifications, testing, and design review. • Administer ServiceNow instance, including patching, updates, instance mirroring, and MID server monitoring and maintenance. • Implement, configure, and maintain core ServiceNow applications including Incident, Problem, Change, Knowledge, Request, Configuration Management, Service Catalog, and Service Portal. • Collaborate with team members on requirement specifications, testing, and design review.

Business Owner (Self-sustaining Business)

• Apr 2010 - Sep 2019

A membership-based photography studio catering to creative minds that see everything from different perspectives. • Manage studio members and respond to all inquiries about studio memberships and rentals. • Schedule and supervise studio rentals and ensure the safe operation of all equipment. • Balance books and ensure all business licenses are up to date. • Implement effective marketing strategies to increase income and build a strong client base A membership-based photography studio catering to creative minds that see everything from different perspectives. • Manage studio members and respond to all inquiries about studio memberships and rentals. • Schedule and supervise studio rentals and ensure the safe operation of all equipment. • Balance books and ensure all business licenses are up to date. • Implement effective marketing strategies to increase income and build a strong client base

GM / Marketing Director

• Nov 2014 - Jun 2016

Harborside Inn and Luxury Lounge | Boston, MA 2014 – 2016 A boutique hotel, restaurant and lounge with a European style design and feel. • Managed, educated, trained, and empowered restaurant/lounge staff and conducted regular employee reviews. • Maintained overall responsibility for all cash handling, banking, safety procedures, and report analysis. • Increased promotional aspects of the restaurant/lounge by expanding operation hours and customer base to include corporate events, space rentals, and private parties. • Ensured consistency was upheld throughout regarding food, drinks, and operational standards. • Promptly responded to customer questions and concerns.

Marketing & Event Manager

• Jan 2006 - Nov 2014

An events production company focused on international and celebrity clients. • Managed all marketing materials and implemented robust marketing strategies that helped expand the customer base translating in increased revenues. • Managed customer issues promptly and professionally. • Built loyalty with clients using different marketing strategies like reward programs, online mailing, personal relations utilizing a CRM system. • Created positive working relationships with vendors, customers, associates, and managers. • Organized and promoted weekly events.

Retail Store Manager

• May 2005 - Jun 2006

A leading independent energy company focused on oil exploration and both onshore and offshore operations. • Hired, trained and coached associates to deliver excellent customer service and to engage in suggestive sales with customers using the tools provided. ▪ Be a customer service role model for the associates by consistently engaging in excellent customer service, while demonstrating a commitment to speed of service and suggestive selling. • Increased sales and profitability by executing community marketing programs and supporting local and national marketing initiatives. • Supervised ordering, inventory control, production planning, waste management, limit product spoilage, and ensure products and service quality. • Build positive working relationships with vendors, customers, associates and managers. • Followed company policies and procedures; share ideas for improvement of the business or business processes.

Retail Store Manager

• Jul 2004 - Apr 2005

Small grocery stores chain, supplying fill-in grocery items to urban residents in lieu of traditional large grocery stores. • Hired, trained and coached associates to deliver excellent customer service and to engage in suggestive sales with customers using the tools provided. ▪ Be a customer service role model for the associates by consistently engaging in excellent customer service, while demonstrating a commitment to speed of service and suggestive selling. • Increased sales and profitability by executing community marketing programs and supporting local and national marketing initiatives. • Supervised ordering, inventory control, production planning, waste management, limit product spoilage, and ensure products and service quality. • Build positive working relationships with vendors, customers, associates and managers. • Followed company policies and procedures; share ideas for improvement of the business or business processes.

Head of Corporate Actions

• Nov 2000 - Aug 2003

Lead several IPOs from our bank corporate clients along with many other operations including stock splits, capital increases, and buybacks.Planned, and executed every project from start to finishFollowed instructions, and responded to management direction, and communication.Ensured all legal and regulatory documents are filed and monitor compliance with laws and regulations.Continuously identified opportunities to enhance operations and processes. Developed, implemented and reviewed operational policies and procedures.Assisted HR with recruiting when necessary.Supported worker communication with the management team.

Corporate Action Specialist

• Jun 2000 - Nov 2000

A leading financial institution in Morocco since 1913Processing daily corporate actions data across multiple platforms while ensuring consistency reliabilityWork with internal and external branches to settle intricate research action issues.Represent Corporate actions in daily meetings internally as well as with clientsWork on ad-hoc corporate actions and investment projectsEnsuring the delivery of high quality materials to internal and external clientsTimely, accurate, and thorough support of complex and routine inquiries