Experience

華為技術日本（株）

• Japan
• Wholesale
• 1 - 100 Employee

• after service assistant

  • Jun 2021 - Present

  Deliver replacements to customer locations at a specific time and check details in each case. Communicate service details with customers and deal with customer requests rapidly.  Provide professional services with effective dynamic support in a fast-paced work environment. Assist with day-to-day operations, train new team members with all processes, and host a bilingual meeting every two weeks. Deliver replacements to customer locations at a specific time and check details in each case. Communicate service details with customers and deal with customer requests rapidly.  Provide professional services with effective dynamic support in a fast-paced work environment. Assist with day-to-day operations, train new team members with all processes, and host a bilingual meeting every two weeks.



Almedica

• Tokyo, Tokyo, Japan

• Front Desk Receptionist and Assiatant

  • Dec 2020 - May 2021

  Answer phone calls and transfer callers to appropriate staff. Schedule, coordinate, and confirm appointments of customers. Complete data entry and filing to keep records update for easy retrieval. Welcome customers and help them get ready before treatment. Operate cash register for cash, check, and credit card transactions with excellent accuracy levels. Answer phone calls and transfer callers to appropriate staff. Schedule, coordinate, and confirm appointments of customers. Complete data entry and filing to keep records update for easy retrieval. Welcome customers and help them get ready before treatment. Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.



Mercury

• Tokyo, Tokyo, Japan

• Sales Clerk and Cashier

  • Mar 2018 - Nov 2020

  Explain every detail to the customer about the service plan and complete a contract with them. Engage in increasing sales in the period of the campaign. Perform cash, card and check transactions to complete customer purchases. Assist customers with returns, refunds and resolvingtransaction issues. Explain every detail to the customer about the service plan and complete a contract with them. Engage in increasing sales in the period of the campaign. Perform cash, card and check transactions to complete customer purchases. Assist customers with returns, refunds and resolvingtransaction issues.



Vigorous Lighting

• Huizhou, Guangdong, China

• Quality Control Inspector

  • May 2016 - Jul 2017

  Receive customer complaints about quality issues and discuss with production team members to solve the problems in the specific production process. Report repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems. Complete precise measurements using special tools. Participate in team meetings to discuss progress and results, providing ideas and suggestions for improvement. Report the solution to the supervisor and Japanese customers. Show less



Online Tech

• Huizhou, Guangdong, China

• Front Desk Receptionist and Assiatant

  • Jan 2015 - Mar 2016

  Answer the phone call to respond to inquiries and transfer calls to the correct departments and personnel. Check the attendance sheets, analyze them, and report to the financial department. Assist coworkers and staff members with special tasks on daily basis. Answer the phone call to respond to inquiries and transfer calls to the correct departments and personnel. Check the attendance sheets, analyze them, and report to the financial department. Assist coworkers and staff members with special tasks on daily basis.