Experience

Connectivity Source

• Wireless Services
• 100 - 200 Employee

• Retail Store Manager

  • Jul 2021 - Present

  • Maintain operational standards for inventory, revenue, promotions, displays and overall store environment • Crafted personalized training plans to build skills and expertise by creating a culture of action and accountability, providing real-time feedback and hands on learning which has increased retention by 28% and increased promotional opportunities by 36% • Implemented a customer call back system to follow up within 10 days of a sale, increasing customer satisfaction by more than 20% • Increased business account sales for the store by 50% by building relationships with retail customers and cold calling local businesses • Surpassed sales goals for the year by 24% and increased customer retention by 33% by teaching staff to be engaging, ask open ended questions and build relationships to ensure all needs are met • Maintained a knowledge base of the evolving product offerings, and improved customer retention by 10% by proactively recommending new products to existing customers • Traveled 15-20% of the time to assist short-staffed stores in the district Show less



GP Mobile

• United States
• Wireless Services
• 300 - 400 Employee

• Retail Store Manager

  • Sep 2020 - Jul 2021

  • Managed all operations of assigned retail store including promotions, revenue, inventory and displays • Hired, trained, and coached team members to create a results-focused culture that drove profitability and exceeded monthly goals and developed employees for growth and promotion development plans and weekly one on ones • Responsible for generating 50-60% of new lines for the store • Launched new ideas and team incentives to improve staff morale as well as the store experience for the customer, increasing sales by 22% • Built relationships with retail customers and cold called local businesses to increase business account sales • Maintained a strong knowledge of all products, accessories, pricing plans, promotions, service features and competitive offers • Traveled 15-20% of the time to assist short-staffed stores in the district Show less



Prime Communications

• United States
• Wireless Services
• 700 & Above Employee

• Retail Store Manager

  • Aug 2018 - Jul 2020

  • Managed all aspects of assigned store including operational compliance of back office processes, procedures and policies as well as inventory, revenue, promotions and displays • Created and retained a highly engaged sales team that drove profitability while consistently finding creative marketing efforts through social media, networking, and outside events to attract new customers and expand store traffic • Developed solutions to meet market gaps and exceed company sales goals while overseeing, supporting, and motivating team to excel and maintain personal sales targets • Engaged and interacted with customers to understand their needs, explored sales opportunities, assist with billing, product demonstrations, activations of new accounts and upgrades and resolved any problems or escalations as they arose. • Stayed up to date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools while maintaining strong knowledge of all products, accessories, pricing plans, promotions, service features and competitive offers while promoting the full suite of available products and services • Regularly exceeded all monthly sales goals set for the store by more than 10% Show less



Cellular World AT&T

• United States
• Retail
• 1 - 100 Employee

• Retail Store Manager

  • Dec 2014 - Aug 2018

  • Managed all aspects of assigned store including operational compliance of back office processes, procedures and policies as well as inventory, revenue, promotions and displays• Hired, trained and coached employees while creating individual plans to develop for success, growth and promotion• Developed solutions to meet market gaps and exceed company sales goals while overseeing, supporting and motivating team to excel and maintain personal sales targets• Increased average customer sales for new customers by 14% by understanding needs and recommending appropriate products• Stayed up to date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools while maintaining strong knowledge of all products, accessories, pricing plans, promotions, service features and competitive offers while promoting the full suite of available products andservices• Anticipated customer pain points ahead of time, and demonstrated products and service usage to help customers get the most for their purchase• Created and communicated business strategies to upper management and staff to attract new customers and expand store traffic Show less

• Sales Representative

  • Apr 2014 - Dec 2014

  • Handled billing reviews, activated new accounts or upgrades, upsold additional devices and accessories, and educated customers with product demonstrations• Maintained and exceeded personal sales targets set by leadership• Stayed up to date on the latest data/entertainment technology and devices, suchas Wi-Fi, data devices, TV entertainment tools• Maintained a strong knowledge of all products, accessories, pricing plans,promotions, service features and competitive offers and promoted the full suite ofproducts and services available to each customer• Built personal connections through product education and upselling techniqueswhile interacting with 30+ customers per shift• Resolved customer complaints by investigating issues and makingrecommendations to upper management• Updated and maintained customer accounts across multiple systems Show less



D-REX PHARMACY

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Pharmacy Technician

  • Aug 2009 - Apr 2014

  • Retrieved the manufacturer’s stock bottle(s) of tablets or capsules needed to refill canisters, counted and labeled prescription products with the proper labels and stocked shelves with products arriving in from other locations • Recorded movements to maintain accountability and the ability to find the needed inventory and recorded the lot and expiration data in the system, open bottles, remove desiccants and other items • Participated as required in pharmaceutical and over-the-counter product inventory audits Show less