Yordi Tak
Digital Platform Lead at Annabel Karmel- Claim this Profile
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Dutch Native or bilingual proficiency
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English Professional working proficiency
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French Limited working proficiency
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German Elementary proficiency
Topline Score
Bio
Cyara New
I was burning out, and joining forces with Yordi was a refreshing bucket of ice water. Coming from Project Management, he quickly tied up any loose ends and Mary Kondo’ed a mess of an Agile process. Before we even picked up an initiative, Yordi simplified the team’s workflow, which has made a lasting impact on the efficiency and velocity of our development cycle. As a Product Manager, Yordi possesses the instinct to dig in and understand the business problem. He is always asking insightful questions that sometimes don’t have an answer, and therefore prompt product owners and stakeholders to solidify their pain points in more detail. Yordi holds the user’s needs above all else. He is an empathetic product manager that cares as much about the user experience as he does moving the needle on business metrics. He tries to find solutions that are capable of meeting both and making the product work harder. He is creative and innovative, he works extremely well with designers and user researchers and provides valuable insights to them in design reviews. Yordi is a natural relationship builder and manager - he collaborates and communicates effectively with executives and stakeholders, and builds trust between them. He is reliable and accountable for his product, he has the answer to almost every question, and will dig to find it if he doesn’t know. His critical thinking skills allow him to identify gaps and recommend approaches for the team to take. He is also comfortable analyzing a data set and relaying it to the team as actionable insights. He understands the performance of his product area, and how to optimize it. With data and the user in mind, Yordi brings the product management team together to have productive and informative workshops on how to improve the connected experience of WeWork.com. Yordi is such a valuable asset to any team. He teaches others just as much as he has the capacity to learn from them. He is a wonderful companion, with a positive and contagious attitude. He brightens every day in many ways and it was always a pleasure to work with him. Yordi’s future teams will admire and respect him or his domain knowledge, work ethic, compassion, and outstanding character.
LinkedIn User
Over the past five years, I have had the pleasure of working with Yordi on a number of highly complex projects. From revamping a disjointed phone number procurement and management process, to launching eCommerce for offices on the WeWork website, Yordi successfully managed cross-functional teams through challenging timelines, complicated deliverables, and countless other constraints. I was so excited for Yordi to step into his role as a Product Manager. He immediately jumped in to learn everything about how the WeWork website functions. He challenged his Marketing partners to ensure all requests were thoroughly thought through, provide alternative solutions to accomplish tasks, and proactively provided suggestions for improvements to our website. Yordi is incredibly organized, very driven, and an overall pleasure to work with. He genuinely cares about his teammates and his organization, always doing whatever he can to ensure all around him succeed.
Cyara New
I was burning out, and joining forces with Yordi was a refreshing bucket of ice water. Coming from Project Management, he quickly tied up any loose ends and Mary Kondo’ed a mess of an Agile process. Before we even picked up an initiative, Yordi simplified the team’s workflow, which has made a lasting impact on the efficiency and velocity of our development cycle. As a Product Manager, Yordi possesses the instinct to dig in and understand the business problem. He is always asking insightful questions that sometimes don’t have an answer, and therefore prompt product owners and stakeholders to solidify their pain points in more detail. Yordi holds the user’s needs above all else. He is an empathetic product manager that cares as much about the user experience as he does moving the needle on business metrics. He tries to find solutions that are capable of meeting both and making the product work harder. He is creative and innovative, he works extremely well with designers and user researchers and provides valuable insights to them in design reviews. Yordi is a natural relationship builder and manager - he collaborates and communicates effectively with executives and stakeholders, and builds trust between them. He is reliable and accountable for his product, he has the answer to almost every question, and will dig to find it if he doesn’t know. His critical thinking skills allow him to identify gaps and recommend approaches for the team to take. He is also comfortable analyzing a data set and relaying it to the team as actionable insights. He understands the performance of his product area, and how to optimize it. With data and the user in mind, Yordi brings the product management team together to have productive and informative workshops on how to improve the connected experience of WeWork.com. Yordi is such a valuable asset to any team. He teaches others just as much as he has the capacity to learn from them. He is a wonderful companion, with a positive and contagious attitude. He brightens every day in many ways and it was always a pleasure to work with him. Yordi’s future teams will admire and respect him or his domain knowledge, work ethic, compassion, and outstanding character.
LinkedIn User
Over the past five years, I have had the pleasure of working with Yordi on a number of highly complex projects. From revamping a disjointed phone number procurement and management process, to launching eCommerce for offices on the WeWork website, Yordi successfully managed cross-functional teams through challenging timelines, complicated deliverables, and countless other constraints. I was so excited for Yordi to step into his role as a Product Manager. He immediately jumped in to learn everything about how the WeWork website functions. He challenged his Marketing partners to ensure all requests were thoroughly thought through, provide alternative solutions to accomplish tasks, and proactively provided suggestions for improvements to our website. Yordi is incredibly organized, very driven, and an overall pleasure to work with. He genuinely cares about his teammates and his organization, always doing whatever he can to ensure all around him succeed.
Cyara New
I was burning out, and joining forces with Yordi was a refreshing bucket of ice water. Coming from Project Management, he quickly tied up any loose ends and Mary Kondo’ed a mess of an Agile process. Before we even picked up an initiative, Yordi simplified the team’s workflow, which has made a lasting impact on the efficiency and velocity of our development cycle. As a Product Manager, Yordi possesses the instinct to dig in and understand the business problem. He is always asking insightful questions that sometimes don’t have an answer, and therefore prompt product owners and stakeholders to solidify their pain points in more detail. Yordi holds the user’s needs above all else. He is an empathetic product manager that cares as much about the user experience as he does moving the needle on business metrics. He tries to find solutions that are capable of meeting both and making the product work harder. He is creative and innovative, he works extremely well with designers and user researchers and provides valuable insights to them in design reviews. Yordi is a natural relationship builder and manager - he collaborates and communicates effectively with executives and stakeholders, and builds trust between them. He is reliable and accountable for his product, he has the answer to almost every question, and will dig to find it if he doesn’t know. His critical thinking skills allow him to identify gaps and recommend approaches for the team to take. He is also comfortable analyzing a data set and relaying it to the team as actionable insights. He understands the performance of his product area, and how to optimize it. With data and the user in mind, Yordi brings the product management team together to have productive and informative workshops on how to improve the connected experience of WeWork.com. Yordi is such a valuable asset to any team. He teaches others just as much as he has the capacity to learn from them. He is a wonderful companion, with a positive and contagious attitude. He brightens every day in many ways and it was always a pleasure to work with him. Yordi’s future teams will admire and respect him or his domain knowledge, work ethic, compassion, and outstanding character.
LinkedIn User
Over the past five years, I have had the pleasure of working with Yordi on a number of highly complex projects. From revamping a disjointed phone number procurement and management process, to launching eCommerce for offices on the WeWork website, Yordi successfully managed cross-functional teams through challenging timelines, complicated deliverables, and countless other constraints. I was so excited for Yordi to step into his role as a Product Manager. He immediately jumped in to learn everything about how the WeWork website functions. He challenged his Marketing partners to ensure all requests were thoroughly thought through, provide alternative solutions to accomplish tasks, and proactively provided suggestions for improvements to our website. Yordi is incredibly organized, very driven, and an overall pleasure to work with. He genuinely cares about his teammates and his organization, always doing whatever he can to ensure all around him succeed.
Cyara New
I was burning out, and joining forces with Yordi was a refreshing bucket of ice water. Coming from Project Management, he quickly tied up any loose ends and Mary Kondo’ed a mess of an Agile process. Before we even picked up an initiative, Yordi simplified the team’s workflow, which has made a lasting impact on the efficiency and velocity of our development cycle. As a Product Manager, Yordi possesses the instinct to dig in and understand the business problem. He is always asking insightful questions that sometimes don’t have an answer, and therefore prompt product owners and stakeholders to solidify their pain points in more detail. Yordi holds the user’s needs above all else. He is an empathetic product manager that cares as much about the user experience as he does moving the needle on business metrics. He tries to find solutions that are capable of meeting both and making the product work harder. He is creative and innovative, he works extremely well with designers and user researchers and provides valuable insights to them in design reviews. Yordi is a natural relationship builder and manager - he collaborates and communicates effectively with executives and stakeholders, and builds trust between them. He is reliable and accountable for his product, he has the answer to almost every question, and will dig to find it if he doesn’t know. His critical thinking skills allow him to identify gaps and recommend approaches for the team to take. He is also comfortable analyzing a data set and relaying it to the team as actionable insights. He understands the performance of his product area, and how to optimize it. With data and the user in mind, Yordi brings the product management team together to have productive and informative workshops on how to improve the connected experience of WeWork.com. Yordi is such a valuable asset to any team. He teaches others just as much as he has the capacity to learn from them. He is a wonderful companion, with a positive and contagious attitude. He brightens every day in many ways and it was always a pleasure to work with him. Yordi’s future teams will admire and respect him or his domain knowledge, work ethic, compassion, and outstanding character.
LinkedIn User
Over the past five years, I have had the pleasure of working with Yordi on a number of highly complex projects. From revamping a disjointed phone number procurement and management process, to launching eCommerce for offices on the WeWork website, Yordi successfully managed cross-functional teams through challenging timelines, complicated deliverables, and countless other constraints. I was so excited for Yordi to step into his role as a Product Manager. He immediately jumped in to learn everything about how the WeWork website functions. He challenged his Marketing partners to ensure all requests were thoroughly thought through, provide alternative solutions to accomplish tasks, and proactively provided suggestions for improvements to our website. Yordi is incredibly organized, very driven, and an overall pleasure to work with. He genuinely cares about his teammates and his organization, always doing whatever he can to ensure all around him succeed.
Credentials
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Become an Agile Project Manager
LinkedInSep, 2021- Oct, 2024 -
PRINCE2® 2017 Practitioner Certification
AXELOS Global Best PracticeDec, 2020- Oct, 2024 -
PRINCE2® Foundation Certification
AXELOS Global Best PracticeAug, 2020- Oct, 2024 -
Emergency Response Officer
AAS VeiligheidOct, 2015- Oct, 2024 -
First Aid
AAS VeiligheidOct, 2015- Oct, 2024 -
Certificate of Excellence for Academic Achievement
Hotelschool The HagueFeb, 2012- Oct, 2024 -
Diplôme d’études en langue Française | Niveau A2
Institut françaisJan, 2009- Oct, 2024 -
EF International School of English | Florida, USA | Level C1/C2
EF Education FirstJan, 2008- Oct, 2024 -
Anglia Certificate of English | Level A1 to C1/C2
Anglia Network EuropeJan, 2005- Oct, 2024
Experience
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Annabel Karmel
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United Kingdom
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Retail
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1 - 100 Employee
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Digital Platform Lead
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Jul 2023 - Present
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WeWork
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Uzbekistan
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Information Services
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1 - 100 Employee
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Digital Product Manager
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Sep 2022 - Mar 2023
Responsibilities:● Lead the product management of customer facing web platforms (Wordpress, Contentful) from supporting with strategy and vision through to stakeholder alignment and buy-in● Responsible for feature-specific planning, roadmap development, and integration of feature vision with the larger product/business strategy to support company growth and profitability● Lead sprint rituals in partnership with engineering manager, including daily standups, backlog grooming, sprint planning and sprint retrospectives● Developed product requirements and specification documentation in readiness for sprint planning including user stories and current on-site performance insights● Lead variant testing across multiple component to gain performance insights to assist with prioritisation and post release optimisation of the products● Partnered with designers to conduct and facilitate user experience testing and researchKey Achievements:● Launched e-commerce capabilities for Private Workspaces for the US market, generating 20% of overall sales in the first two months of go-live, enabling the Sales team to focus on larger accounts● Redesigned website navigation UI to optimise core customer journeys resulting in a 30% increase in click through rate and journey efficiency improvements of up to 25% Show less
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Senior Technical Project/Program Manager
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Jan 2021 - Sep 2022
Responsibilities:● End-to-end management (from vendor RFPs through to product implementation) of projects & programs across the technology and digital product groups ● Responsible for developing and launching various digital products internally including e-commerce, connecting energy expenditure devices to global hub and global telephony integration for Salesforce● Worked closely with cross-functional groups including internal/external stakeholders and vendors to plan, design, develop and deliver digital products such as hardware/software systems and platforms● Worked with business and technology subject matter experts to define scope, create accurate estimates, develop budgets, and produce high quality project charters and plans● Direct project activities, manage risk mitigation, issues, change control processes, and communicate status to senior executives within the development and business partner organizationsKey Achievements:● Launched global program to enable employees to purchase retired IT equipment resulting in an eNPS of 9 out of 10 and a profit of $25k● Replaced multiple telephony integrations with a singular one to simplify infrastructure and reduce annual costs by $125k Show less
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Technical Project/Program Manager
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Nov 2020 - Jan 2021
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Project Manager, Global Support Team
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Sep 2018 - Nov 2020
Responsibilities:● Supported global leadership through consultation on internal processes and training, global strategy and being the digital product owner of several products enabling sustainable hyper growth● Digital product owner of Salesforce Service Cloud after migrating from Zendesk. Responsible for providing requirements, user acceptance testing and providing feedback to admins.● Led end-to-end implementation of support request translation software including vendor RFP and Salesforce integration● Managed global strategic & operational projects including but not limited to global integration and rollout of telephony software, managed global centralization of Level 1 support, designed operational model to forecast business growth requirements and created internal knowledge base on AtlassianKey Achievements:● Supported initiative to change operational model to improve first response time by 75%● Implementation of support request translation software enabled sustainable growth and saved the company $60k in annual headcount costs Show less
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Global Support Specialist, Digital & Product
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Mar 2017 - Sep 2018
Responsibilities:● Providing technical support to customers by monitoring and responding effectively and quickly to support requests and phone calls received via Zendesk● Partnered with key stakeholders to improve internal & external processes impacting both the employee and customer experienceKey Achievements:● Improved internal processes to reduce average request handling time by 5 minutes● Created robust training materials resulting in an eNPS of 8 out of 10
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Community Associate
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Feb 2016 - Mar 2017
Responsibilities:● Delivered an excellent customer experience and operational excellence in multiple sites● Organized events of up to 200 guests ranging from lunch and learns to high profile speaker events● Managed response to submitted support requests on Zendesk and ensured high performance (first response time, average handle time, etc)
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The Hospitalitist
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Staffing and Recruiting
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1 - 100 Employee
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Front of House Supervisor at Theater Amsterdam
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May 2014 - Dec 2015
Responsibilities:● Successfully managed a team of 50 and coordinated logistics front of house to ensure the highest quality customer experience for all 1200 guests for each performance● Partnered with theatre management to continuously improve operations and the customer journey● Conducted half yearly performance interviews with each employee and created plans of improvement if needed
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Project Management Trainee
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Nov 2014 - May 2015
Acted as project management trainee while working in an ever-changing company with a project based work style. Executed several projects simultaneously. All projects were created from a consultant perspective or to empower the stakeholders of The Hospitalitist. Managed to deliver products on time and at the desirable quality level. Other activities included Human Resources activities such as providing trainings, assessing employees, conducting performance interviews and creating rosters.
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Allround F&B employee
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Dec 2012 - May 2014
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Hotelschool The Hague
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Netherlands
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Hospitality
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300 - 400 Employee
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Duty Manager
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Dec 2012 - Aug 2014
Performed role model function for first and second year students, whom received feedback on a continuous basis during the shift. Carried responsibility for fire evacuation, safety and security and cash closure. Managed operations of front office, back office and housekeeping. Taken shifts during day, evening and at night. Performed role model function for first and second year students, whom received feedback on a continuous basis during the shift. Carried responsibility for fire evacuation, safety and security and cash closure. Managed operations of front office, back office and housekeeping. Taken shifts during day, evening and at night.
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Kitchen Trainee
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Mar 2012 - Aug 2012
Responsible for the cold section of the kitchen. This entails the creation and Mise en Place for both starters and desserts. Operated the section independently by the end of the internship. Responsible for the cold section of the kitchen. This entails the creation and Mise en Place for both starters and desserts. Operated the section independently by the end of the internship.
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Waiter/Bartender
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Apr 2011 - Mar 2012
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Restaurant De Colonie
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France
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Civic and Social Organizations
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Waiter/Bartender
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Jun 2010 - Dec 2010
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Education
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2011 - 2015
Hotelschool The Hague
Bachelor of Business Administration in Hotel Management, Hotel- en hospitality management -
2004 - 2010
Niftarlake College
High School
Community
