YOONAH PARK

CX Manager at WireBarley
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Contact Information
us****@****om
(386) 825-5501
Location
Silver Spring, Maryland, United States, US
Languages
  • Korean Native or bilingual proficiency
  • English Limited working proficiency
  • Chinese Elementary proficiency
  • French Elementary proficiency

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Credentials

  • Diplôme d'études en langue française (DELF)
    Alliances Françaises de France
  • Hanyu Shuiping Kaoshi (HSK)
    Hanban Confucius Institute
  • Test of Spoken Chinese (TSC)
    YBM

Experience

  • WireBarley
    • South Korea
    • Financial Services
    • 1 - 100 Employee
    • CX Manager
      • Jul 2022 - Present

      - Develop, implement, and maintain CX department workflows, policies, and procedures.- Train productive CX team agents and conducts performance reviews for agents.- Coordinate installation schedules, final inspection, and completion documents.- Ensure customer satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.- Collaborate/interact with team members working in different departments.- Conduct bi-weekly CX meeting Show less

    • Case Management Specialist
      • Feb 2022 - Jul 2022

      - Respond to customer queries promptly and accurately, via phone, email, or chat.- Maintain expert-level knowledge, curiosity, and awareness of new trends and research in the financial industry and law - Record and relay customer feedback and concerns to internal teams including tech, marketing, operations, and product development to allow for continual improvement of the customer experience.

  • AWESOMEYA LLC
    • Silver Spring, Maryland, United States
    • Ecommerce Business Owner
      • Jun 2020 - Present

      Online shopping mall for K-Fashion Online shopping mall for K-Fashion

  • Salisbury Beauty
    • Salisbury, Maryland, United States
    • Sales and Inventory Management
      • Oct 2019 - Oct 2020

      Sales and Inventory Management Sales and Inventory Management

  • Cool Beans Cafe
    • Salisbury, Maryland, United States
    • Barista
      • Jan 2020 - Mar 2020

      Cafe Barista Cafe Barista

  • HomePlus
    • Retail
    • 100 - 200 Employee
    • Brand Specific Sales Promoter
      • 2015 - 2016

      Brands Represented: Johnnie Walker, Häagen-Dazs, Hasboro, Del Monte, Hershey’s, Hite, Vegemil. Brands Represented: Johnnie Walker, Häagen-Dazs, Hasboro, Del Monte, Hershey’s, Hite, Vegemil.

Education

  • Salisbury University
    English language
    2019 - 2019
  • Chonnam National University
    Bachelor's degree, Library and Information Science
    2013 - 2017
  • Chonnam National University
    Bachelor's degree, French Language and Literature
    2012 - 2017

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