Experience

Thales

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Training Manager

  • May 2015 - Present

  Directly Managed, coached and supported a team of professionals delivering customer training engagement, technical positioning, project launches and customer services during the pre-sales and post-sales stages for new clients. Launched customer requirement analysis methodology for highly technical solutions, resulting in direct pre-sales product solution re-positioning tactics that directly increased take rates and sales success. Standardized post-sales engagement processes, allowing sales to focus on their next deal while securing the highest levels for new customer onboarding, engagement, and overall experiences. Led the development of both internal and customer-facing certification courses from, creation, planning, launch, delivery, and tracking. Delivering training courses to internal employees and external customers and partners. Expert in the architecting, design, and delivery of cost-effective, high-performance information technology infrastructures and applications to address complex business problems by assessing current capabilities and designing future technology architectures to achieve strategic technology plans that align with the business's strategic initiatives. Extensive qualifications in all facets of the project life cycle, from the initial feasibility analysis and conceptual design through documentation, implementation, user training, and enhancement. Strong server, storage, and networking background with a proven ability to build and manage creative, highly energized focused teams. Show less



Thales Digital Identity and Security (ex Gemalto)

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Account Manager

  • Aug 2013 - Mar 2015

  Managed all aspects of a highly technical sales cycle, supporting large key accounts as a valued advisor and relationship manager. Identified customer’s requirements, customizing sales strategies and approaches in order to ensure solution value and appropriate positioning. Understood, supported and worked through highly technical requirements, both from the customer’s needs, as well as internal solution limitations and expandability, to ensure the appropriate services and configurations are extended. Guides customers through the sales process into the support phase. Establish a direct relationship with customers and provide them with timely value propositions. Develop and drive engagement with Strategic Customers and partners. Orchestrated between multiple internal business groups including Professional Services, Product Management, and Customer Support, to secure a successful sale. Negotiated large scale contracts expanding across several continents, securing deal construct profitability and delivery viability - while ensuring a win-win approach. Show less



Thales Digital Identity and Security (ex Gemalto)

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Lead Technical Support Engineer

  • Oct 2008 - Mar 2013

  As a Subject Matter Expert for all Authentication and Encryption products, both on Cloud and on-premise solutions, supported all technical customer issues both internally and client-facing. Diagnosed technical issues by reproducing them in controlled environments, troubleshot for the root cause, and supported solutions either within the customer’s domain or else within internal development requirements. As a Subject Matter Expert for all Authentication and Encryption products, both on Cloud and on-premise solutions, supported all technical customer issues both internally and client-facing. Diagnosed technical issues by reproducing them in controlled environments, troubleshot for the root cause, and supported solutions either within the customer’s domain or else within internal development requirements.



Tel Aviv Muncipality

• Israel
• Civic and Social Organizations
• 300 - 400 Employee

• Cyber Security Administrator

  • 2004 - 2008

  Developed, implemented, and managed overall enterprise security strategies and associated infrastructure and architecture to support secure and flawless cross-municipality city-wide communications technology infrastructure. Worked with corporate executives, business managers, internal auditors, and legal counsel to ensure business requirements and compliance adherence. Oversaw the continuous monitoring in the protection of information, Personal Identification compliance, and overall integrity of all systems. Developed policies, standards, and guidelines to ensure a uniform approach across all systems and requirements. Defined and implemented ongoing risk assessment programs. Analyzed suspected security breaches and directed corrective actions. Reviewed, analyzed, and selected new technologies and services to ensure the latest available tools in securing information and information systems. Show less