Yongxiang (Amy) Xiong

CSR at TechOp Solutions International
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Contact Information
us****@****om
(386) 825-5501
Location
Philadelphia, Pennsylvania, United States, US
Languages
  • English -
  • Chinese Native or bilingual proficiency

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Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • CSR
      • Aug 2019 - Present

    • United States
    • Hospitality
    • 700 & Above Employee
    • Food Service Manager
      • Jul 2017 - Aug 2019

    • Culinary Apprentice
      • Jan 2015 - May 2017

      • Set-up, run, break down and assist the following station: grill station, omelet bar, center stage; pizza/pasta, prepare cooking station for the next CA, cleaning kitchen • Adhere to department service standards and to all health, safety and University rules and regulation • Assist with basic food preparation tasks under the chef’s/ cook’s direction • Set-up, run, break down and assist the following station: grill station, omelet bar, center stage; pizza/pasta, prepare cooking station for the next CA, cleaning kitchen • Adhere to department service standards and to all health, safety and University rules and regulation • Assist with basic food preparation tasks under the chef’s/ cook’s direction

    • F&B Internship
      • Jun 2016 - Aug 2016

      • Supervised and scheduled more than 5 banquet housemen each shift • Engaged in daily BEO meeting and provided suggestions • Assisted with event operations and banquet managers hosting over 600 participants • Attended Hilton “Make it Right” and “New York Hotel Trade Council” meetings • Supervised and scheduled more than 5 banquet housemen each shift • Engaged in daily BEO meeting and provided suggestions • Assisted with event operations and banquet managers hosting over 600 participants • Attended Hilton “Make it Right” and “New York Hotel Trade Council” meetings

    • Restaurant Internship
      • Jan 2016 - Apr 2016

      • Focusing on guest approach, first impression and guest check processing as a host and cashier • Completed DRA room service standards and buffet presentation and food safety • Exemplified a team attitude by working multiple positions (server, bar-back) during busy periods • Focusing on guest approach, first impression and guest check processing as a host and cashier • Completed DRA room service standards and buffet presentation and food safety • Exemplified a team attitude by working multiple positions (server, bar-back) during busy periods

  • Pocono Palace Resort
    • East Stroudsburg, PA
    • Rotational Internship
      • May 2015 - Aug 2015

      • Completed training in housekeeping, kitchen, cafe and room service • Assisted with special event set up under the director’s instructions • Encouraged coworkers and handled difficult guest situations while working under high pressure conditions • Completed training in housekeeping, kitchen, cafe and room service • Assisted with special event set up under the director’s instructions • Encouraged coworkers and handled difficult guest situations while working under high pressure conditions

  • Chickie's & Pete's Crab House and Sports Bar
    • Philadelphia International Airport
    • Cashier
      • Jun 2013 - Aug 2014

      1. Exemplify a team attitude by working multiple positions (cook, bar-back) during busy periods 2. Responsible for all funds including cash, checks, debit or credit slips and coupons in daily base 3. Maintain proper security measures and cash drawer accounting procedures, avoiding excessive overages and or shortages 4. actively greeting, engage and thank customers during check out process to increase customer satisfaction 1. Exemplify a team attitude by working multiple positions (cook, bar-back) during busy periods 2. Responsible for all funds including cash, checks, debit or credit slips and coupons in daily base 3. Maintain proper security measures and cash drawer accounting procedures, avoiding excessive overages and or shortages 4. actively greeting, engage and thank customers during check out process to increase customer satisfaction

Education

  • Pennsylvania State University
    Bachelor of Science in Hospitality Management, The School of Hospitality Management
    2012 - 2016

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