Experience

Fairheads Benefit Services

• South Africa
• Financial Services
• 100 - 200 Employee

• Client Service Administrator

  • Aug 2022 - Present

  Answer incoming calls within service level agreed timesProvide telephonic assistance to client queriesReturn calls to clients where requiredMaintain call volumes in line with the company’s daily averageCompetently manage irate clientsFollowing up on requests relevant to positionLiaising with relevant stakeholders to address queries/complaintsUpdate and verify client information on databaseEducate clients about applicable procedures and processesIdentify and request additional information and documentation requiredTranslate written correspondence to EnglishOutbound calls to clientsAssist with Outbound Campaigns

• Workflow Administrator

  • Nov 2020 - Jul 2022

  Preparation of incoming documentation for scanningScanningPreparation of correspondence for distribution to clientsPreparation of documentation for storageIndexing all client requests - general admin and financial queriesIndexing RTS’sTranslations, where applicable



AS2 Accounting Software Solutions

• Cape Town, Western Cape, South Africa

• General Admin Clerk

  • Jan 2009 - Aug 2018

  Handling incoming / outgoing calls, correspondence and filing. Printing, photocopying, filing, scanning and typing documents Capturing payments received in Pastel Evolution Capturing of invoices in Pastel Evolution Send Invoices and Statements to clients Process General Journals in Pastel Evolution Assist with customer queries on accounts Assist clients with appointment bookings for consultants Taking minutes, typing and distributing minutes to staff Order stationery