Yonatan Madhu
Food & Beverage Attendant - Banquets at Four Points by Sheraton Bali, Kuta- Claim this Profile
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Bio
Credentials
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MARRIOTT WINE 101 PROGRAM
Marriott InternationalFeb, 2020- Nov, 2024 -
Martell Cognac Training and Tasting Seminar
Maison De Cognac MartellFeb, 2020- Nov, 2024 -
TWE x MARRIOTT WINE 101 PROGRAM
Treasury Wine EstatesFeb, 2020- Nov, 2024
Experience
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Four Points by Sheraton Bali, Kuta
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Indonesia
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Hospitality
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1 - 100 Employee
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Food & Beverage Attendant - Banquets
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Dec 2022 - Present
- Serve food courses and alcoholic beverages to guests. - Set tables according to type of event and service standards. - Answer questions on menu selections. - Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. - Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. - Record transaction in MICROS system at time of order. - Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. - Complete closing duties, including restocking items, turning off lights, etc. - Present physical and accurate check to guest and process payment. - Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. - Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. - Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. - Speak with others using clear and professional language. - Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. - Ensure adherence to quality expectations and standards. - Read and visually verify information in a variety of formats (e.g., small print). - Perform other reasonable job duties as requested by Assistant Manager. Show less
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THE BATU Hotel & Villas
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Indonesia
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Hospitality
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1 - 100 Employee
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Floor Team Lead
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Dec 2021 - Oct 2022
- Ensure the cleanliness of the restaurant area on the 8th floor (outdoor) or 7th floor (semi-indoor),- Handling guest's complaints,- Set the schedule,- Helping, supervising, and managing the workflow of co-workers to be more efficient.
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Barista
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Sep 2021 - Oct 2022
- Preparing bar counters,- Ensuring and managing cleanliness (bar area, bar equipment, coffee machines, all glasses, chillers),- Ensuring stock availability, restocking, and placing orders for out-of-stock items.- Make reports (number of existing stock, bar and coffee equipment, glasses).
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Bukan Sei x Kopi Klinik
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Batu, East Java, Indonesia
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Barista
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Dec 2020 - Sep 2021
- Focus on guest service, - Taking orders, making, and delivering to guests (food, snacks, drinks) - Maintain and ensure the cleanliness of the cafe and bar area regularly. - Focus on guest service, - Taking orders, making, and delivering to guests (food, snacks, drinks) - Maintain and ensure the cleanliness of the cafe and bar area regularly.
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Four Points by Sheraton Bali, Kuta
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Indonesia
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Hospitality
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1 - 100 Employee
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Food And Beverage Attendant
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Nov 2019 - May 2020
- Handle breakfast (focus on serving guests, clearing tables, providing the assistance needed by guests), - Become part of the Amenities Team (handle arrival letters for guests, bring simple snacks, guest birthday cakes, or fruit baskets) - Being a Bar Attendant, (helping with the preparation of the Bar opening to closing, handling orders and payments, ensuring the bar stock is safe and according to storage standards, ensuring the cleanliness of the bar area and around the restaurant area). - Become an IRD team (take orders from guests, deliver food ordered to guest rooms). - Be part of the team banquet, prepare the hall to be used for both small and large events, handle the snack and meal needs of event participants, - Help manage events, prepare event needs, maintain good event continuity by providing maximum assistance to event participants. Show less
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Hungry Kitten Authentic Steakhouse Grill
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Malang, East Java, Indonesia
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Food and Beverage Server
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Jul 2019 - Nov 2019
- Prepare all tableware that is ready to be used by guests, - Helping guests to describe the available food and drinks (selling up special chef menus, recommending suitable foods and drinks to be paired), - Preparing the work area (cleaning the entire restaurant area both before the restaurant opens or when it is about to close, ensuring the availability of linen and cutlery for the next day ready for use.) - Prepare all tableware that is ready to be used by guests, - Helping guests to describe the available food and drinks (selling up special chef menus, recommending suitable foods and drinks to be paired), - Preparing the work area (cleaning the entire restaurant area both before the restaurant opens or when it is about to close, ensuring the availability of linen and cutlery for the next day ready for use.)
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J4 Hotels Legian
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Indonesia
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Hospitality
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1 - 100 Employee
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Food And Beverage Attendant
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Mar 2019 - May 2019
- Prepare breakfast for guests (prepare a buffet of food, and cutlery, all tables are clean and ready to use, serve guests until breakfast time is over), - Being part of the Banquet Team (arranging preparations for the use of the hall, arranging for meeting preparations (small or large groups), - Assist in organizing hotel events (either inside or outside of the hotel), such as Birthdays, Valentine's Day, Christmas, New Years, and BBQ Night. - Prepare breakfast for guests (prepare a buffet of food, and cutlery, all tables are clean and ready to use, serve guests until breakfast time is over), - Being part of the Banquet Team (arranging preparations for the use of the hall, arranging for meeting preparations (small or large groups), - Assist in organizing hotel events (either inside or outside of the hotel), such as Birthdays, Valentine's Day, Christmas, New Years, and BBQ Night.
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The Westin Kuala Lumpur
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Malaysia
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Hospitality
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1 - 100 Employee
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Food And Beverage Attendant
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Jul 2018 - Jan 2019
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. - Set up, stock, and maintain work areas. - Inspect the cleanliness and presentation of all china, glass, and silver prior to use. - Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. On On Job Training Program for 7 Months at 3 restaurants (Five Sense - Chinese Restaurant), (The Living Room - Main Restaurant), and (Prego - Italian Restaurant) Show less
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Education
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2016 - 2019
Universitas Merdeka Malang
Tourism and Hospitality Diploma, Hotel Management
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