Yomna Nour Eldin
Senior Travel Consultant at Triptanza- Claim this Profile
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Bio
Credentials
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Administrative Professional Foundations
LinkedInFeb, 2021- Nov, 2024
Experience
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Triptanza
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Egypt
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Leisure, Travel & Tourism
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1 - 100 Employee
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Senior Travel Consultant
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May 2016 - Present
• Welcoming honeymooners at their starting point and announcing details of travel arrangements and stop-over points.• Checking tickets and other relevant documents, seat allocations and any special requirements.• Helping with passport and immigration issues.• Assisting honeymooners check-in and settle into their accommodation.• Communicating a range of information on itineraries, destinations and culture .• Informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all honeymooners are back on the coach before departing from each stop, • Developing a specialist area of knowledge .• Building strong relationships with clients .• Filing, photocopying , general administrative duties and hotel payments .• Using professional knowledge to answer questions from honeymooners and to fulfill their expectations of the tour .• Making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory.• Organizing entry to attractions and transport,• Ensuring that the tour is running smoothly for honeymooners .• Responding to questions and offering help with any problems that arise, ranging from simple matters, such as directing the couple to the nearest chemist, to more serious issues, such as tracing lost baggage;• Dealing with emergencies, such as helping a honeymooners who those needing to contact family members urgently.• Making contact in advance with places to stay or visit to check details and arrangements,liaising with hotels, coach companies, restaurants and other clients .• Advising about facilities, such as sights, restaurants and shops, at each destination ,occasionally making accommodation bookings on proposed dates .• Providing feedback after a tour as part of a debrief session. Show less
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outbound coordinator
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Apr 2016 - Present
•Researching travel options & presenting the best deals in terms of requirements. •Ensure all bookings & reservations are processed accurately •Responding to all phone enquiries promptly, courteously and in a friendly manner •helping customers to find a suitable package holiday or to plan independent travel •contacting customers when their tickets arrive, and collecting final payments•informing customers of any changes such as cancelled flights, and arranging alternatives•Filing, photocopying and general administrative duties. •Building strong relationships with clients •Monitoring bookings throughout the working day. •Advising on and organizing visas & passports. •Monitoring competitor activity in order to maintain the most competitive rates. •Handling high numbers of incoming calls from direct customers and travel trade •Offering holidays to a wide variety of long haul luxury destinations, including the Indian Ocean, Arabian Gulf, Egypt & Africa and Fareast. Show less
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Ticketing Agent & Tour Operator
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Aug 2011 - Jan 2012
•Responsible for the accurate booking of all travel and accommodation •Dealing with inquiries both over the phone and face to face, listening to customers’ needs and acting upon them •Ability to work within company policies and objectives •Researching other rates and discounts within the travel industry to maintain competitive rates and deals •Capable of maintaining productivity in fast paced environment, juggling multiple projects simultaneously. •Work quickly to resolve any issues with hotels, tours or travel arrangements. • Work diligently to fix any mistakes and solve problems for unhappy customers. • Experienced in advising on currency; visa’s; passports • Accurately recording information on company database and regular reporting back to Management Show less
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Education
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2006 -
Faculty of Alsun ,Ain Shams University
Bachelor's Degree, German Languages, Literatures, and Linguistics
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