Experience

Famous Brands Inc.

• United States
• Executive Offices
• 1 - 100 Employee

• Franchise Manager

  • Feb 2022 - Present

  Assist with the development and implementation of Franchisee specific business plans and budgetsInterpret monthly management accounts, benchmark and suggest corrective actions where necessaryProtect brand integrity via implementation and measurement of Standards of Operations ProgrammesIdentify and communicate formal training needs to the training department for training interventionMonitor and feedback information about competitor activity within the regionIdentify in-store training needs and implement on the job training interventions and coachingAssist franchisees in selecting and formulating locality marketing strategies in order to increase brand awareness and grow their business turnoversEnsure implementation of national marketing campaignsEnforce correct use of all supporting elements i.e. point of sale, premiums etcAct as brand custodian and ensure brand integrity is protected at all times via adherence to all requirements across key functions namely, Operations, Development, HR and Marketing. Show less

• Training Consultant

  • Aug 2017 - Feb 2022

  Implement and track the training pathways for team members and Restaurant Managers, until certification.Ensures the integrity of all record keeping is accurate, current, uploaded and accessible. Track and ensures certification is achieved within the timelines as per the training pathways. Conducts classroom and on the job training with restaurant teams and Restaurant Managers. Maintains brand standards via Standard Operating Procedures (SOPs). Restaurant training Interventions are communicated and aligned with Operational teamsAnalyse the training status dashboard and work with the restaurant teams to improve the training status.Support group training initiatives to enhance Restaurant Managers skills set within the network. Ensures managers are trained and equipped to deliver on the brand standard.Support and train all team members in restaurants on brand recipes and SOPs. Ensure competencies on quality and speed are met.Takes ownership of training team members and Restaurant Managers of a new restaurant. Feedback reports available and sufficient detail documented on progress of learners.Executes and monitors prescribed training support for COH and Revamped stores, with continuous communication with Operations teams.Successfully launch and train on new menus with Restaurant teams. Conduct In-restaurant practical assessments and coachingActively sharing information with colleagues in weekly TEAMs meetings - best practice and knowledge. Reads Brand newsletters and shares information on such.Company assets maintained as per company policy and in good condition. Demonstrates excellent organizational skills (Calendar/Journey plan completed a month ahead with one visit to each restaurant every 6 weeks.) Show less