Yolokazi Mapikana
Quality Assurance Quality Control at GetSavvi Health - Medical Insurance- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
City of Cape Town, Western Cape, South Africa, ZA
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Experience
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GetSavvi Health
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South Africa
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Financial Services
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1 - 100 Employee
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Quality Assurance Quality Control
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Apr 2015 - Present
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Quality Assessor
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Apr 2015 - Apr 2015
Conduct Quality Assurance Call Evaluations per Call Centre Consultant•Listen to specific calls received by Call Centre Consultants and Team Leader.•Record findings on call centre agent QA Form•Supply feedback on weekly basis to call centre consultants on areas of development and strengths •Communicate all training required based on call findings •Observe telephone behaviour whilst receiving calls.•Give input into training programs for Call Centre Consultants •Attend all systems, product and soft skills training•Ensure compliance to company policies Show less
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Education
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Achierver's School of Businesss
Certificate in Human Resource Management, Business Administration and Management, General
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