Experience

Tencent Music entertainment Group

• China
• Technology, Information and Internet
• 100 - 200 Employee

• User and Market Researcher & Content Operation Specialist (Indonesia, Philippines, & Malaysia)

  • Oct 2020 - Present

  • Gather data and research consumers, competitors, and market conditions to collect insights for new product and concept developments, including user requirements gathering, early-stage concept, prototype testing, and other approaches to ensuring the user need are fully understood in the service design • Provide valid and reliable market research analysis as well as competitive analysis on various companies’ market offerings as well as identify market trends, pricing/business models, and methods of operation • Present findings and related design/business recommendations as well as customer insights • Plan, design, and conduct the usability testing process from developing user recruitment through the test moderation, analysis, as well as reporting • Design, propose, and implement appropriate research methodologies (interviews, surveys, etc.) to turn user data into actionable product/service requirements that feed into prototype development and influence product direction based on prospective customers’ preferences



Pawoon Indonesia

• Indonesia
• Software Development
• 1 - 100 Employee

• Product Researcher

  • Mar 2019 - Apr 2020

  • Crafting research plans, conducting end-user interviews, synthesizing and analyzing research feedback, and developing lean documentation • Running usability tests to see how users interact with the current and prototype system • Documenting customer top tasks and other deliverable that will support the design and development of the system • Work closely within a multidisciplinary team, including customer support team and marketing team • Collaborate with UX designers to realize human-centered designs



Wirecard

• Germany
• Financial Services
• 400 - 500 Employee

• User Experience Researcher

  • Jan 2018 - Mar 2019

  • Report research findings and collaborate with the product team to translate them into specific design insights for users' needs and businesses' needs • Provide analysis on the banking performance trends and insights and transform them into an engaging content of the product • Coordinate with the product team regarding product features specifications • Collaborate with other members of the product team to get what our users' needs • Report research findings and collaborate with the product team to translate them into specific design insights for users' needs and businesses' needs • Provide analysis on the banking performance trends and insights and transform them into an engaging content of the product • Coordinate with the product team regarding product features specifications • Collaborate with other members of the product team to get what our users' needs



GMF AeroAsia

• Indonesia
• Airlines and Aviation
• 700 & Above Employee

• Intern

  • Jun 2013 - Jul 2013

  Create SOP (Standard Operational Procedure) and business process for Base Maintenance Field in SWIFT Project Create SOP (Standard Operational Procedure) and business process for Base Maintenance Field in SWIFT Project