Yolanda Redd

Customer Support Specialist at Thistle
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Contact Information
us****@****om
(386) 825-5501
Location
Los Angeles Metropolitan Area

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Experience

    • United States
    • Food and Beverage Services
    • 100 - 200 Employee
    • Customer Support Specialist
      • Mar 2022 - Present

      Deliver personalized, detail-oriented solutions to our customers via Customer Success channels of communication. Coordinate seamlessly across multiple departments to resolve customer issues. Own team processes that run on a weekly cadence and suggest improvements for internal efficiencies Assist with proactive customer re-engagement efforts, focusing on customer experience. Deliver personalized, detail-oriented solutions to our customers via Customer Success channels of communication. Coordinate seamlessly across multiple departments to resolve customer issues. Own team processes that run on a weekly cadence and suggest improvements for internal efficiencies Assist with proactive customer re-engagement efforts, focusing on customer experience.

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Community Associate Lead
      • Apr 2021 - Dec 2021

    • Luxembourg
    • Facilities Services
    • 700 & Above Employee
    • Community Manager
      • Jun 2019 - Jul 2020

    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Team Leader
      • Sep 2017 - Jun 2018

      Assist with planning of the Expanded Learning Program (supervision and implementation). Assist with the development and implementation of curriculum, assessments, and reporting. Prepare, plan and develop a schedule and lesson plans that are consistent with the mission of Equitas Academy. Maintain open lines of communication with staff, parents, and other stakeholders Assist with planning of the Expanded Learning Program (supervision and implementation). Assist with the development and implementation of curriculum, assessments, and reporting. Prepare, plan and develop a schedule and lesson plans that are consistent with the mission of Equitas Academy. Maintain open lines of communication with staff, parents, and other stakeholders

    • United States
    • Financial Services
    • 700 & Above Employee
    • Bank Teller
      • Jun 2014 - Jun 2016

    • Community Project member
      • Apr 2011 - Jun 2014

      Promoted the fusion of art and activism on UCLA’s campus and neighboring cities Mentored high school aged children and promoted different forms of art as an outlet for everyday injustices they witnessed. Worked with a diverse community of students. Promoted the fusion of art and activism on UCLA’s campus and neighboring cities Mentored high school aged children and promoted different forms of art as an outlet for everyday injustices they witnessed. Worked with a diverse community of students.

  • SHAPE at UCLA
    • Los Angeles, California
    • Site Coordinator
      • Sep 2011 - Jun 2013

      Tutored/ mentored middle school/ high school aged children in any school subject. Provided peer counseling to help students gain problem solving skills Taught time management Provide exercises that forced the students to critically think about certain issues they might face as students in the present or near future Provided a safe space for students Tutored/ mentored middle school/ high school aged children in any school subject. Provided peer counseling to help students gain problem solving skills Taught time management Provide exercises that forced the students to critically think about certain issues they might face as students in the present or near future Provided a safe space for students

Education

  • University of California, Los Angeles
    African american Studies, Humanities/Humanistic Studies
    2009 - 2014

Community

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