Experience

Joseph-Beth Booksellers

• Retail
• 1 - 100 Employee

• Assistant Store Manager

  • Jan 2023 - Present



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Department Manager - Apple Store

  • Jul 2021 - Jan 2023

  Apple Tech Department Manager Apple Tech Department Manager



Barnes & Noble

• Barnes & Nobles-Tri-C Westshore Campus

• Assistant Store Manager

  • Oct 2013 - Jul 2021

  Responsible for entire satellite store daily operations including opening and closing the store. Ensure compliance with standards of operation and performance. Monitor and replenish stock merchandise; and keeping displays full to ensure visual merchandising standards are met. Responsible for entire satellite store daily operations including opening and closing the store. Ensure compliance with standards of operation and performance. Monitor and replenish stock merchandise; and keeping displays full to ensure visual merchandising standards are met.



Comfort Inn, Sunburst Hospitality

• Middleburg Heights, OH

• Front Desk Agent

  • 2013 - 2013

  Presented a high quality customer service experience while assisting the guest during registrations, reservations, inquiries and issues within hotel standards. Presented a high quality customer service experience while assisting the guest during registrations, reservations, inquiries and issues within hotel standards.



Revenue Group

• Beachwood, OH

• Personal Customer Service Advisor

  • 2012 - 2012

  Cultivated a friendly business-to-owner connection with the hotel owner in able to ensure a trustworthy relationship throughout the merchant credit card sales process. Cultivated a friendly business-to-owner connection with the hotel owner in able to ensure a trustworthy relationship throughout the merchant credit card sales process.



Macy's Inc.

• Strongsville, OH

• Retail Sales Associate

  • 2011 - 2012

  Provided retail sales support to the Fashion Jewelry/Watches and Accessories department by guiding customers through a personalized shopping experience. Expedited the receiving and processing of merchandise in all departments as well as returns, price changes, mark outs, markdowns and damages. Provided retail sales support to the Fashion Jewelry/Watches and Accessories department by guiding customers through a personalized shopping experience. Expedited the receiving and processing of merchandise in all departments as well as returns, price changes, mark outs, markdowns and damages.



Filene's Basement

• Warrensville Heights, OH

• Customer Service Representative

  • 2010 - 2011

  Provided excellent customer service and assisted with returns, exchanges and merchandise questions. Provided excellent customer service and assisted with returns, exchanges and merchandise questions.



Ohio Mentor, Inc.

• Valley View, OH

• Office Manager

  • 2005 - 2010

  Accomplished administrative professional experienced in cooperating with CEO and other top executives. Developed administrative supportive skill set by processing accounting, bookkeeping, payroll, and human resource functions throughout the entire agency. Supervision of office support staff, employee recruitment, Hiring and evaluations. Accomplished administrative professional experienced in cooperating with CEO and other top executives. Developed administrative supportive skill set by processing accounting, bookkeeping, payroll, and human resource functions throughout the entire agency. Supervision of office support staff, employee recruitment, Hiring and evaluations.