Experience

Gijima

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• Service Coordinator

  • Sep 2018 - Present

• Data Capturer

  • Jan 2018 - Aug 2018

  • Logging all relevant incident • service request details• allocating categorisation and prioritisation codes, • providing first-line investigation and diagnosis, • resolving incidents and service requests they are able to• escalating incidents• service requests that they are unable to and resolve within agreed timescales• Ensuring that all logged calls are attended to within turnaround time• Review , monitor progress on logged calls and incidents • Ensuring that the client information is linked to our system• Liaise with clients and field agents queries• Updating Remedy and SERENA Business manager to provide feedback to the relevant stakeholder



First National Bank

• United States
• Banking
• 500 - 600 Employee

• Quality Assurance

  • Jun 2016 - Feb 2017

  QUALITY ASSURANCE First National Bank (Know Your Customer Project)Key responsibilities as a Quality Assurance Officer under ‘Know Your Customer Project’ include:• Handle enquiries and resolve daily complaints lunched by First National Bank (FNB) clients and First National Bank branches;• Prepare Customer Complaint Trend Analysis reports and review customer feedback for service improvement; • Retrieve documents from Fenix system and validate the quality of the documents to ensure compliance with Financial Intelligent Centre Act (38 of 2001)• Adhere to Common Reporting Standards by liaising with South African Revenue Service• Monitor regular compliance with Financial Intelligent Centre Act (38 of 2001) requirements • Evaluate the adequacy of quality assurance standards in terms of Develop ,recommend and monitor corrective and preventative actions;• Review and analyse data to identify any errors and inconsistencies for rectifications on HOGAN system,• Stakeholder management including First National Bank Branch offices, customers, South African Revenue Service• Report credible and accurate data in line with defined quality standards,



Gauteng Provincial Treasury

• Intern-Municipal Compliance

  • Jun 2015 - May 2016

  Key responsibilities as an Intern: Municipal Compliance & Intergovernmental Relations include:• Managed the managers’ diaries and organised meetings for the managers and other stakeholders;• Contributed to coordination of uniform Municipal Finance Management Act(MFMA) implementation in the respective municipalities;• Collated and safeguarded the annual reports from nine (9) municipalities that are under Gauteng Provincial Treasury’s oversight;• Monitored the submission of all MFMA legislative returns to ensure that the returns have been correctly captures on National Treasury database and follow up the outstanding returns with relevant municipalities;• Review and evaluate the information posted in the relevant municipalities’ websites to ensure that the information is relevant, credible and complete.• Safeguarded and maintained the confidentiality of documents received from the stakeholders in line with Gauteng Provincial Treasury’s policies and procedures.• Assist the Deputy Director (Manager) in preparing quarterly reports on municipalities’ performance.• Coordinated the engagements between Gauteng Provincial Treasury and relevant municipalities to discuss MFMA circulars and reporting templates for municipalities to ensure compliance with MFMA prescripts.• Assisted in the engagements for Debit Management Committee (DMC)• Monitored and updated the Network Shared Drive to ensure that relevant and accurate documents have been appropriately filed.• Compiled and analyzed the Trends Analysis report on the MFMA returns as well as Compliance Checklist and provided feedback to the municipalities.



Gijima

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• Data Capturer

  • Aug 2013 - Dec 2013

  Key responsibilities as a Data Capturer for Gijima - Department of Rural Development and Land Reform (DRDLR) Vulindlela Project include:• Search and determine the size, value and ownership of Land Stands;• Maintained the Asset Register for DRDLR evaluation and reporting;• Arranged and captured DRDLR data on the computer system;• Receive data and update on the system for record keeping• Verified deeds search; stand numbers and other pertinent information against registered owner;• Safeguarded and maintained confidentiality information and other documents as per the set policies and procedures;• Converted all verified documents into computer readable digital images for the DRDLR using scanners.



Game Stores

• South Africa
• Entertainment Providers
• 1 - 100 Employee

• Till opperator

  • Jul 2012 - May 2013

  Key responsibilities as a Till Operator include:• Delivered prompt and professional solutions for customer inquiries via phone, email, chat etc.• Research, prioritize and resolve customer issues in timely and accurate fashion.• Maintain documentation of customer inquiries and responses for future reference.• Direct or route customer calls to appropriate personnel for assistance.• Handle dissatisfied customers in a polite and professional fashion.• Track and follow-up all customer requests in a timely manner.• Handling all the cash transaction • Capture payment through cash, cheques, credit card etc.• Attend to and resolve customer related queries