Experience

Delta Electronics Americas

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 300 - 400 Employee

• Customer Support Specialist

  • Mar 2022 - Present

  Work closely with sales team and make sure customers’ inquiries on inventory, next shipment arrival status, pricelist, and logistics be responded in time. Process new POs through SAP system, provide PI and follow up on customer payment status. Keep tracking and reviewing the order status with factory in a weekly basis, arrange pickup/delivery with the customers, process hub/drop shipments for accounting to bill/receive. Be knowledgeable in working with forwarders and customs brokers to monitor incoming hub shipments. Issue buffer POs/Material Preparation POs to the factory when inventory is low. Show less



Supermicro

• United States
• Computer Hardware Manufacturing
• 700 & Above Employee

• Production Coordinator

  • Feb 2020 - Mar 2022

  Responsible and generate production plan based on customer each quarter’s forecast and our own production capacity, make sure all the purchase order be shipped on time. Attended weekly meetings with customer and present material status, daily capacity and production plan as the production representative. Manage the technician resource based on order priority, and coordinate with warehouse and material control department to get the replacement part guarantee the product be packed on time. Generate the daily production status report and production failure report for production manager. And assist production manger to improve the yield rate based on the failure analysis. Show less



Meiquick International Logistic

• Fremont

• Inside Sales & project coordinator

  • Sep 2018 - Sep 2019

  Coordinate with vendors and transportation to ensure on-time delivery based on customer’s monthly FCST; tracked shipments simultaneously, ensuring flawless transition through US and Chinese customs and keep the accuracy of delivery date. Created shipping and internal purchase orders each week on the company’s proprietary system to ensure swift service to clients; liaised with the warehouse to ensure on-time product delivery. Created and maintain the order and delivery spreadsheets and report the updated file internally every week; Achieved 95% customer satisfaction through timely support and continuous contact; worked to eliminate shipping delays, provide accurate status reports, and help clients resolve any shipping or product issues. Worked with hundreds individual clients to sort packages into different categories based on US and Chinese customs requirements; applied mastery of international customs procedures to reduce shipping time by as much as 20%. Collaborated closely with customer representatives to collect missing customer documentation, resolve customer questions, and help customers track the status of their issues. Show less



GES international Cluture Exchange

• Sunnyvale

• Project Coordinator

  • Oct 2017 - Aug 2018

  Built trusting relationships and communicated with clients to understand business needs and service requests; matched customer requirements with company services through cost worksheets to maximize team productivity. Tracked and conveyed issues and project milestones during internal and external meetings and took and distributed meeting minutes and conclusions; ensured continuous contact with 15 clients over the phone and through email. Made micro plans and tracked open tasks, to ensure on-time processing of all critical documentation. Employed interpersonal and conflict resolution skills to promptly resolve disputes between employees, clients, and vendors, fostering a productive, collaborative work environment and achieving 100% customer satisfaction. Show less