Experience

Arizona Golf Resort & Spa

• Hospitality
• 1 - 100 Employee

• Event Sales Manager

  • Apr 2022 - Present

  Mesa, Arizona, United States

• Director of Revenue Management

  • Feb 2014 - Aug 2022

  Mesa, Arizona Created & entered rooming list for groups into IQware/Event Manager. Assisted all Departments with IQWare software updates & entry level training. Balanced two cash drawers and two cash safes. Balanced room inventory & online rates, as well as on property level. Controlled maintenance of online travel agents/ Third party bookings. Maintained hotel policies and procedures for the property. Trained new front desk employees. Responding coordinator to several online accounts and… Show more Created & entered rooming list for groups into IQware/Event Manager. Assisted all Departments with IQWare software updates & entry level training. Balanced two cash drawers and two cash safes. Balanced room inventory & online rates, as well as on property level. Controlled maintenance of online travel agents/ Third party bookings. Maintained hotel policies and procedures for the property. Trained new front desk employees. Responding coordinator to several online accounts and emails. Handled Guest complaints, reservations and travel packages. Scheduled shuttle services. Maintained front desk employee schedule.



Sleep Inn Phoenix Airport

• Office Assistant

  • May 2013 - Jun 2014

  Phoenix, Arizona Assisted with group bookings. Sceduled airport shuttle. Trained staff on operating procedures and company policies. Maintained accurate records of past due customer account activity. Managed work flow to exceed quality service goals.



Hampton

• United States
• Hospitality
• 700 & Above Employee

• FOM/Event Specialist

  • Mar 2012 - Mar 2014

  Gilbert, Arizona

• Front Office Manager

  • Mar 2006 - Mar 2012

  Mesa, Arizona Trained new employees, maintained cash drawers and guest safes, assisted checking in/out groups, scheduled shuttle services and served as a concierge, maintained OnQ software updated, maintained AR accounts and handled group billing. Handled Guest complaints.